BSOD

Kedargo36

Kedargo36

New member
Joined
Feb 16, 2020
Posts
2
Happened during normal use: doing powerpoint presentation listening to spotify and browsing chrome
· OS - Windows 10
· x64 (64-bit)
· Windows 10 Home
· oem, asus replaced my motherboard under warranty repair
· purchased: 15.08.2019, new motherboard replaced: 20.11.2019 (replaced because of USBs not having power)
· 20.11.2019 = almost 3 months
· Inte Core i7-8750H
· Nvidia RTX 2060
· ASUSTek COMPUTER INC.
· Zephyrus S GX701GV
· Laptop
 

Attachments

Hi Kedargo36,

Welcome to Sysnative! :-)

According to your logs, only 1 crash happened. I believe that if only 1 crash occurred there isn't really a reason to worry as they're typically temporary corruption in the memory that disappears as soon as the computer reboots.

However, I would suggest updating the Realtek network drivers as it's quite dated. As it looks to be a USB network adapter check Realtek for drivers: Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK
Code: 
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff807`8756cf42 00000000`00000000 ffffffff`ffffffff
 # Child-SP          RetAddr           Call Site
00 fffff807`732731a8 fffff807`6eca663e nt!KeBugCheckEx
01 fffff807`732731b0 fffff807`6ebca33f nt!KiFatalExceptionHandler+0x22
02 fffff807`732731f0 fffff807`6eac2f15 nt!RtlpExecuteHandlerForException+0xf
03 fffff807`73273220 fffff807`6eac74ae nt!RtlDispatchException+0x4a5
04 fffff807`73273970 fffff807`6ebd351d nt!KiDispatchException+0x16e
05 fffff807`73274020 fffff807`6ebcf2a2 nt!KiExceptionDispatch+0x11d
06 fffff807`73274200 fffff807`8756cf42 nt!KiGeneralProtectionFault+0x322
07 fffff807`73274390 00000000`00000001 [COLOR=rgb(255, 0, 0)]rtux64w10[/COLOR]+0x3cf42
08 fffff807`73274398 ffff9c0d`edbb8f1c 0x1
09 fffff807`732743a0 00000000`00000000 0xffff9c0d`edbb8f1c

Start memory scan  : 0xfffff807732731a8 ($csp)
End memory scan    : 0xfffff80773274fb0 (DPC Stack Base)

               rsp : 0xfffff807732731a8 : 0xfffff8076eca663e : nt!KiFatalExceptionHandler+0x22
0xfffff807732731a8 : 0xfffff8076eca663e : nt!KiFatalExceptionHandler+0x22
0xfffff807732731d8 : 0xfffff80787573a20 :  !da "Miniport_ReturnNetBufferLists"
0xfffff807732731e8 : 0xfffff8076ebca33f : nt!RtlpExecuteHandlerForException+0xf
0xfffff807732731f0 : 0xfffff8076ef11000 : "nt!Ports <PERF> (nt+0x511000)"
0xfffff807732731f8 : 0xfffff8076ea00000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xfffff80773273210 : 0xfffff807732737e0 : 0xfffff8076ebc8555 : nt!KxRetireDpcList+0x5
0xfffff80773273218 : 0xfffff8076eac2f15 : nt!RtlDispatchException+0x4a5
0xfffff80773273250 : 0xfffff80772291360 : ndis!ndisReturnNblWithPowerQueue
0xfffff80773273278 : 0xfffff80772290f03 : ndis!ndisCallReceiveCompleteHandler+0x33
0xfffff807732732b8 : 0xfffff80785fb75e3 : USBXHCI!Bulk_Stage_MapIntoRing+0x6e3
0xfffff80773273358 : 0xfffff8076ebc8340 : nt!KiDispatchInterruptContinue
0xfffff80773273438 : 0xfffff80785fb4e5d : USBXHCI!Bulk_MappingLoop+0xf5
0xfffff80773273500 : 0xffff9c0def0af0c0 :  dt Wdf01000!FxIoQueue
0xfffff80773273508 : 0xfffff80771b18394 : Wdf01000!FxIoQueue::ProcessReadyNotify+0xa4
0xfffff80773273510 : 0xffff9c0def0af0c0 :  dt Wdf01000!FxIoQueue
0xfffff80773273518 : 0xfffff80785fb8410 : USBXHCI!Bulk_WdfEvtIoQueueReadyNotification
0xfffff80773273548 : 0xfffff80785fb8410 : USBXHCI!Bulk_WdfEvtIoQueueReadyNotification
0xfffff80773273568 : 0xfffff80771b97750 : Wdf01000!FxPowerIdleMachine::m_StateTable
0xfffff80773273580 : 0xffff9c0def0af0c0 :  dt Wdf01000!FxIoQueue
0xfffff80773273588 : 0xfffff80771b0898b : Wdf01000!FxIoQueue::DispatchEvents+0x1db
0xfffff80773273598 : 0xffff9c0def0af0c0 :  dt Wdf01000!FxIoQueue
0xfffff807732735e8 : 0xfffff8076ea33294 : nt!ExAllocateHeapPool+0xb94
0xfffff80773273648 : 0xffff9c0de141d0c0 :  dt Wdf01000!FxRequest
0xfffff80773273658 : 0xffff9c0def0af0c0 :  dt Wdf01000!FxIoQueue
0xfffff80773273668 : 0xfffff80771b05cea : Wdf01000!FxIoQueue::QueueRequestFromForward+0x2ca
0xfffff80773273670 : 0xffff9c0def0af0c0 :  dt Wdf01000!FxIoQueue
0xfffff807732736c0 : 0xfffff8077297f2e0 : tcpip!Ipv4Global
0xfffff807732736d0 : 0xffff9c0de0eea730 :  dt Wdf01000!FxDevice
0xfffff807732736d8 : 0xfffff8076eac6da4 : nt!RtlGetExtendedContextLength2+0x3c
0xfffff807732736e8 : 0xfffff8076eb207b0 : nt!RtlpGetStackLimitsEx+0x14
0xfffff80773273718 : 0xfffff8076eac2b6c : nt!RtlDispatchException+0xfc
0xfffff80773273750 : 0xfffff80773273858 : 0xfffff80787530000 : rtux64w10
0xfffff80773273758 : 0xfffff80771b4b79e : Wdf01000!imp_WdfRequestForwardToParentDeviceIoQueue+0x13e
0xfffff80773273770 : 0xfffff8076ea00000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xfffff80773273778 : 0xfffff8076eca661c : nt!KiFatalExceptionHandler
0xfffff807732737d0 : 0xfffff8076ef28370 : "nt!Ports <PERF> (nt+0x528370)"
0xfffff807732737d8 : 0xffff9c0de141d0c0 :  dt Wdf01000!FxRequest
0xfffff807732737e0 : 0xfffff8076ebc8555 : nt!KxRetireDpcList+0x5
0xfffff807732737e8 : 0xfffff8076ea00000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xfffff807732737f0 : 0xfffff8076ef28370 : "nt!Ports <PERF> (nt+0x528370)"
0xfffff80773273810 : 0xfffff8076eca661c : nt!KiFatalExceptionHandler
0xfffff80773273848 : 0xfffff8076ea47690 : nt!IofCompleteRequest
0xfffff80773273858 : 0xfffff80787530000 : rtux64w10
0xfffff80773273868 : 0xfffff80771b00000 : Wdf01000!_iob
0xfffff80773273870 : 0xfffff80771bb0900 : "Wdf01000!AuxpInitState <PERF> (Wdf01000+0xb0900)"
0xfffff80773273878 : 0xfffff80771b00000 : Wdf01000!_iob
0xfffff80773273880 : 0xfffff80771bb0ccc : "Wdf01000!AuxpInitState <PERF> (Wdf01000+0xb0ccc)"
0xfffff80773273888 : 0xfffff8076ea00000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xfffff80773273890 : 0xfffff8076ef1efe0 : "nt!Ports <PERF> (nt+0x51efe0)"
0xfffff80773273898 : 0xfffff8076ea00000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xfffff807732738a0 : 0xfffff8076ef148ac : "nt!Ports <PERF> (nt+0x5148ac)"
0xfffff807732738a8 : 0xfffff8076ea00000 : "nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)"
0xfffff807732738b0 : 0xfffff8076ef14894 : "nt!Ports <PERF> (nt+0x514894)"
0xfffff807732738b8 : 0xfffff80771b00000 : Wdf01000!_iob
0xfffff807732738c0 : 0xfffff80771bb204c : "Wdf01000!AuxpInitState <PERF> (Wdf01000+0xb204c)"
0xfffff807732738c8 : 0xfffff80771b00000 : Wdf01000!_iob
0xfffff807732738d0 : 0xfffff80771bb4fb0 : "Wdf01000!AuxpInitState <PERF> (Wdf01000+0xb4fb0)"
0xfffff807732738d8 : 0xfffff80771b00000 : Wdf01000!_iob
0xfffff807732738e0 : 0xfffff80771bb2a18 : "Wdf01000!AuxpInitState <PERF> (Wdf01000+0xb2a18)"
0xfffff807732738e8 : 0xfffff80771b00000 : Wdf01000!_iob
0xfffff807732738f0 : 0xfffff80771bb0984 : "Wdf01000!AuxpInitState <PERF> (Wdf01000+0xb0984)"
0xfffff807732738f8 : 0xfffff80785f80000 : "USBXHCI!TlgCreateSz <PERF> (USBXHCI+0x0)"
0xfffff80773273900 : 0xfffff80785fd9c98 : "USBXHCI!__PchSym_ <PERF> (USBXHCI+0x59c98)"
0xfffff80773273908 : 0xfffff80785f80000 : "USBXHCI!TlgCreateSz <PERF> (USBXHCI+0x0)"
0xfffff80773273910 : 0xfffff80785fd9bb4 : "USBXHCI!__PchSym_ <PERF> (USBXHCI+0x59bb4)"
0xfffff80773273928 : 0xfffff8076eac7826 : nt!KdTrap+0x22
0xfffff80773273968 : 0xfffff8076eac74ae : nt!KiDispatchException+0x16e
0xfffff807732739a8 : 0xfffff8076ea31f79 : nt!IofCallDriver+0x59
0xfffff80773273cc8 : 0xfffff80773273de8 : 0xfffff80771b0acae : Wdf01000!FxDevice::DispatchWithLock+0x1ee
0xfffff80773273cd8 : 0xfffff8076ea31f79 : nt!IofCallDriver+0x59
0xfffff80773273d28 : 0xfffff80773273de8 : 0xfffff80771b0acae : Wdf01000!FxDevice::DispatchWithLock+0x1ee
0xfffff80773273d38 : 0xfffff80787577fe0 :  !da "USBD_SubmitBulkOutTransfer"
0xfffff80773273d98 : 0xfffff80771b18670 : Wdf01000!FxDevice::_CompletionRoutineForRemlockMaintenance
0xfffff80773273da8 : 0xfffff8076eb289f1 : nt!IoSetCompletionRoutineEx+0x51
0xfffff80773273dc0 : 0xfffff80787577fe0 :  !da "USBD_SubmitBulkOutTransfer"
0xfffff80773273dd0 : 0xffff9c0deefe82a0 :  dt Wdf01000!FxDevice
0xfffff80773273de8 : 0xfffff80771b0acae : Wdf01000!FxDevice::DispatchWithLock+0x1ee
0xfffff80773273df8 : 0xfffff8076eac6da4 : nt!RtlGetExtendedContextLength2+0x3c
0xfffff80773273e18 : 0xfffff8076ea33901 : nt!RtlpHpLfhSlotAllocate+0xc1
0xfffff80773273e38 : 0xfffff8076eac6c9d : nt!RtlGetExtendedContextLength+0x2d
0xfffff80773273e48 : 0xfffff8076ea31f79 : nt!IofCallDriver+0x59
*** WARNING: Unable to verify timestamp for [COLOR=rgb(255, 0, 0)]AiCharger[/COLOR].sys
0xfffff80773273ef8 : 0xfffff80772a71598 : fwpkclnt!FwppNetBufferListEventNotify+0x108
0xfffff80773274018 : 0xfffff8076ebd351d : nt!KiExceptionDispatch+0x11d
0xfffff80773274190 : 0xfffff80771b9cee8 : Wdf01000!WPP_FxRequest_cpp_Traceguids
0xfffff807732741b8 : 0xfffff80771b03a57 : Wdf01000!FxIoTarget::Send+0x17
0xfffff807732741c0 : 0xfffff80787577fe0 :  !da "USBD_SubmitBulkOutTransfer"
0xfffff807732741d0 : 0xffff9c0def4f8de0 :  dt Wdf01000!FxUsbPipe
0xfffff807732741e8 : 0xfffff80771b01913 : Wdf01000!imp_WdfRequestSend+0x153
0xfffff807732741f0 : 0xfffff80787577e30 :  !da "USBD_SubmitBulkInCompletion"
0xfffff807732741f8 : 0xfffff8076ebcf2a2 : nt!KiGeneralProtectionFault+0x322
0xfffff80773274218 : 0xffff9c0ded9b1370 :  dt Wdf01000!FxRequest
0xfffff807732742d8 : 0xfffff80771b54f0e : Wdf01000!FxMemoryBufferPreallocated::QueryInterface+0x1e
0xfffff80773274308 : 0xfffff80771b17657 : Wdf01000!imp_WdfMemoryGetBuffer+0xa7
0xfffff80773274310 : 0xfffff80787576ef0 :  !da ""NIC_SendWaitQueue(0x%016llX) - next NB(0x%016llX).""
0xfffff807732743b0 : 0xfffff80787577e90 :  !da ""PacketLength %d bytes.""
0xfffff80773274420 : 0xfffff80771b9cbe0 : Wdf01000!WPP_FxIoTarget_cpp_Traceguids
0xfffff80773274440 : 0xffff9c0def4fade0 :  dt Wdf01000!FxUsbPipe
0xfffff80773274458 : 0xfffff80771b07426 : Wdf01000!FxRequestBase::CompleteSubmitted+0xe6
0xfffff80773274460 : 0xffff9c0ded7d5e40 :  dt Wdf01000!FxRequest
0xfffff80773274468 : 0xffff9c0def4f8de0 :  dt Wdf01000!FxUsbPipe
0xfffff807732744b0 : 0xffff9c0ded7d5e40 :  dt Wdf01000!FxRequest
0xfffff807732744b8 : 0xfffff80771b0b080 : Wdf01000!FxNonPagedObject::Unlock+0x20
0xfffff807732744e0 : 0xffff9c0def4fade0 :  dt Wdf01000!FxUsbPipe
0xfffff807732744e8 : 0xfffff80771b0afe8 : Wdf01000!FxIoTarget::_RequestCompletionRoutine+0xe8
0xfffff80773274500 : 0xffff9c0ded7d5e40 :  dt Wdf01000!FxRequest
0xfffff80773274528 : 0xfffff8076ed6f0a9 : nt!ExFreePool+0x9
0xfffff80773274558 : 0xfffff8076eb2b1c6 : nt!IopUnloadSafeCompletion+0x56
0xfffff80773274588 : 0xfffff8076ea477d9 : nt!IopfCompleteRequest+0x119
0xfffff807732745b0 : 0xffff9c0def0af0c0 :  dt Wdf01000!FxIoQueue
0xfffff807732745b8 : 0xfffff80771b0898b : Wdf01000!FxIoQueue::DispatchEvents+0x1db
0xfffff80773274600 : 0xfffff80785fb4490 : USBXHCI!Bulk_EvtDmaCallback
0xfffff80773274690 : 0xffff9c0de95100c0 :  dt Wdf01000!FxIoQueue
0xfffff80773274698 : 0xfffff8076ea476a7 : nt!IofCompleteRequest+0x17
0xfffff807732746a0 : 0xffff9c0def0af0c0 :  dt Wdf01000!FxIoQueue
0xfffff807732746d0 : 0xffff9c0de95100c0 :  dt Wdf01000!FxIoQueue
0xfffff807732746d8 : 0xfffff80771b0b080 : Wdf01000!FxNonPagedObject::Unlock+0x20
0xfffff807732746f8 : 0xfffff80771c1208d : WppRecorder!WppAutoLogTrace+0x1bd
0xfffff80773274700 : 0xffff9c0de95100c0 :  dt Wdf01000!FxIoQueue
0xfffff80773274708 : 0xfffff80771b506af : Wdf01000!FxIoQueue::PreRequestCompletedCallback+0x73
0xfffff80773274738 : 0xfffff80771b5062d : Wdf01000!FxRequest::PreProcessCompletionForDriverRequest+0x59
0xfffff80773274748 : 0xffff9c0de95100c0 :  dt Wdf01000!FxIoQueue
0xfffff80773274758 : 0xfffff80785fb8fbd : USBXHCI!WPP_RECORDER_SF_DDDqdD+0x135
0xfffff80773274798 : 0xfffff8076eafa40d : nt!IoFreeMdl+0x5d
0xfffff807732747c8 : 0xfffff80785fb7a94 : USBXHCI!Bulk_TransferData_Free+0x78
0xfffff807732747f0 : 0xffff9c0de0eea730 :  dt Wdf01000!FxDevice
0xfffff80773274808 : 0xfffff80771b07ecb : Wdf01000!imp_WdfRequestComplete+0x8b
0xfffff80773274818 : 0xfffff8076f4b939b : hal!HalPutScatterGatherList+0x5b
0xfffff80773274868 : 0xfffff80785fb7e80 : USBXHCI!Bulk_Transfer_CompleteCancelable+0x19c
0xfffff80773274898 : 0xfffff80785fb6e34 : USBXHCI!Bulk_Stage_FreeScatterGatherList+0xd8
0xfffff807732748c8 : 0xfffff80785fb5cf4 : USBXHCI!Bulk_ProcessTransferEventWithED1+0x464
0xfffff80773274950 : 0xfffff80785fd6500 : USBXHCI!MS_USBXHCI_ETW_PROVIDER_Context+0x10
0xfffff80773274988 : 0xfffff80785fb4460 : USBXHCI!Bulk_EP_TransferEventHandler+0x10
0xfffff807732749a8 : 0xfffff80771c1208d : WppRecorder!WppAutoLogTrace+0x1bd
0xfffff807732749b8 : 0xfffff80785fa98d3 : USBXHCI!TR_TransferEventHandler+0x17
0xfffff807732749e8 : 0xfffff80785f9ba4f : USBXHCI!Endpoint_TransferEventHandler+0x167
0xfffff80773274a08 : 0xfffff80785f834b9 : USBXHCI!WPP_RECORDER_SF_ddddidLL+0x17d
0xfffff80773274a18 : 0xfffff80773274a68 : 0xfffff80785fbc2be : USBXHCI!UsbDevice_TransferEventHandler+0xa6
0xfffff80773274a48 : 0xfffff80785fd6538 : USBXHCI!WPP_RECORDER_INITIALIZED
0xfffff80773274a68 : 0xfffff80785fbc2be : USBXHCI!UsbDevice_TransferEventHandler+0xa6
0xfffff80773274ac8 : 0xfffff80785f9ea3c : USBXHCI!Interrupter_DeferredWorkProcessor+0x578
0xfffff80773274b88 : 0xfffff8076ea6b28b : nt!EtwpLogKernelEvent+0x24b
0xfffff80773274b98 : 0xfffff80773274e80 : 0xfffff80771b02610 : Wdf01000!FxInterrupt::_InterruptDpcThunk
0xfffff80773274bc8 : 0xfffff80785f9f55c : USBXHCI!Interrupter_WdfEvtInterruptDpc+0xc
0xfffff80773274bf8 : 0xfffff80771b026ad : Wdf01000!FxInterrupt::_InterruptDpcThunk+0x9d
0xfffff80773274c38 : 0xfffff8076ea6ae95 : nt!KiExecuteAllDpcs+0x305
0xfffff80773274c98 : 0xfffff80771b02610 : Wdf01000!FxInterrupt::_InterruptDpcThunk
0xfffff80773274d18 : 0xfffff80773274c98 : 0xfffff80771b02610 : Wdf01000!FxInterrupt::_InterruptDpcThunk
0xfffff80773274d70 : 0xfffff80773274e80 : 0xfffff80771b02610 : Wdf01000!FxInterrupt::_InterruptDpcThunk
0xfffff80773274d78 : 0xfffff8076ea6a4ef : nt!KiRetireDpcList+0x1ef
0xfffff80773274e70 : 0xfffff80789d31010 : HDAudBus!HdaController::NotificationDpc
0xfffff80773274e80 : 0xfffff80771b02610 : Wdf01000!FxInterrupt::_InterruptDpcThunk
0xfffff80773274fa8 : 0xfffff8076ebc8555 : nt!KxRetireDpcList+0x5


0: kd> lmvm rtux64w10
Browse full module list
start             end                 module name
fffff807`87530000 fffff807`87585000   rtux64w10 T (no symbols)           
    Loaded symbol image file: rtux64w10.sys
    Image path: \SystemRoot\System32\drivers\rtux64w10.sys
    Image name: rtux64w10.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Feb 18 04:37:05 2016 (56C53C61)
    CheckSum:         0005F3E3
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

0: kd> lmvm AiCharger
Browse full module list
start             end                 module name
fffff807`87400000 fffff807`8740b000   AiCharger T (no symbols)           
    Loaded symbol image file: AiCharger.sys
    Image path: \SystemRoot\system32\DRIVERS\AiCharger.sys
    Image name: AiCharger.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jul  4 08:07:12 2018 (5B3C6410)
    CheckSum:         0000CB87
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:


Name    [00000014] Realtek USB GbE Family Controller
Adapter Type    Ethernet 802.3
Product Type    Realtek USB GbE Family Controller
Installed    Yes
PNP Device ID    USB\VID_0BDA&PID_8153\000001
Last Reset    16/02/2020 16:09
Index    14
Service Name    rtux64w10
IP Address    192.168.1.111, fe80::c45b:ef4c:361a:5e21
IP Subnet    255.255.255.0, 64
Default IP Gateway    192.168.1.1
DHCP Enabled    Yes
DHCP Server    192.168.1.1
DHCP Lease Expires    16/02/2020 18:09
DHCP Lease Obtained    16/02/2020 16:09
MAC Address    ‪00:E0:4C:68:22:DD‬
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\RTUX64W10.SYS (10.7.218.2016, 346.31 KB (354,624 bytes), 07/08/2016 16:21)

I would also suggest considering the removal of ASUS software if the BSOD crashes continue and if they're similar to this one. There's a driver present, AiCharger.sys, which may contribute to the crashes due to its role in the program ASUS USB Charger.
Driver Reference Table (DRT) | AiCharger.sys
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top