BSOD with various stop error codes

[sau]

On my ASUS laptop, I am getting BSOD randomly with various stop error codes. Windows SFC and chkdsk didn't find any errors. Your help is much appreciated. Thank you!

· OS - Windows 10 Home
· x64 (64-bit)
· Windows OEM version came pre-installed on system
· Age of system (hardware) - 1.5 year
· Age of OS installation - 1.5 year
· CPU - INtel Core i7-8550U
· Video Card - Intel UHD 620 and Nvidia GeForce MX130
· Power Supply - brand & wattage (if laptop, skip this one)
· System Manufacturer - AsusTek
· UX410UFR
· Laptop

 

[jcgriff2]

Hi. . .

The 5 dumps really were of no help due to symbol errors on "NT" (Windbg could not find the Windows kernel file).

Run memtest86+ - run 1 stick at a time; alternate the slots - Test RAM With Memtest86+

Regards. . .

jcgriff2

 

[sau]

Thanks for the pointer!

I have run Windows Memory Diagnostic previously and have also ran memtest86 after your reply but no errors was found so far. Haven't had a chance to move the stick (seems there is only 1x16Gb stick) to another slot yet.

 

[jcgriff2]

Hi. . .

Are you still experiencing BSODs?

If so, about how often?

The symbol problem most likely means little or nothing to you, but to me/us, it is a huge problem because module symbol files that are auto-downloaded by Windbg (the app that processes the memory dumps) from the Microsoft MSDL symbol site for each dump processed, actually identifies the various/many Windows drivers.

Without the symbol files, the dumps simply are incapable of telling us really anything.

One reason/ possibility for the lack of symbols here is that you may be running a very newly released version of Windows 10 and Microsoft simply has not yet gotten around to adding the new symbols to the MSDL server. I am not sure.

Regards. . .

jcgriff2

 

[sau]

Thanks for the quick reply.

Yes, I am still getting the BSODs. The time between crashes various from a few minutes (common) to may be 30 mins the longest (rare).

I am still in the process of updating/rolling back various drivers + enabling/disabling devices to see if I can find the culprit. No luck yet however.

I am on Windows 10 version 1803 (from about 1 year ago)

 

[sau]

Looks like it is the onboard Intel UHD graphics 620 that is causing the BSODs. If I disabled it from the device manager (with GeForce MX130 enabled), the computer would run for hours with no BSODs. I have tried to update/rollback to various versions of the Intel drivers with no luck so it makes me think that it might be the hardware.