BSOD Windows 8

poweriser · Apr 29, 2014

:wave:

I have sometimes BSOD on my laptop or error message at the start "Your PC ran into a problem"

Code:

· OS - Windows 8
· x64 
· What was original installed OS on system? windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) 2 years
· Age of OS installation - have you re-installed the OS? As old as my laptop is

· intel core i5 3317U
· nvidia geforce GT 635M /intel HD graphics 4000
· MotherBoard ASUSTeK


ASUS K56CM XX038H

· Laptop

Patrick · Apr 29, 2014

Hi,

We have two bug checks:

DRIVER_POWER_STATE_FAILURE (9f)

This bug check indicates that the driver is in an inconsistent or invalid power state.

By default, the fault of the crashes is pci.sys which is NOT the true cause. If we run an !irp on the 4th parameter of the bug check, we get the following:

Code:

>[ 16, 2]   0 e1 fffffa8004705050 00000000 fffff802e239d0e0-fffffa800a59aae0 Success Error Cancel pending
          *** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 \Driver\iaStorA    nt!PopRequestCompletion

iaStorA.sys is the Intel RST (Rapid Storage Technology) driver.

Update this driver ASAP via Asus - ASUSTeK Computer Inc. -Support- Drivers and Download

INTERNAL_POWER_ERROR (a0)

This bug check indicates that the power policy manager experienced a fatal error.

1. Click "Start".

2. In the search box, type command prompt.

3. In the search list, right click on "Command prompt", then click "Run as administrator"

4. In the command prompt, type ： powercfg /hibernate /size <size%>

<size%> refers to the percentage of Hibernation files within the total physical memory. The default setting is 75%, You can use the command to increase it to 100.

Regards,

Patrick

x BlueRobot · Apr 29, 2014

Code:

BugCheck 9F, {3, fffffa800463b880, fffff88000a2b7e0, fffffa800c17a930}

Probably caused by : pci.sys

Code:

2: kd> !irp fffffa800c17a930
Irp is active with 4 stacks 3 is current (= 0xfffffa800c17aa90)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [ 16, 0]   0  0 fffffa800463b880 00000000 fffff88001023d5c-fffff8800100b75c    
           \Driver\pci    ACPI!ACPIBuildRegOnRequest
            Args: 00000000 00000000 00000000 00000002
 [ 16, 0]   0  0 fffffa80046dac40 00000000 fffff8800199e88c-00000000    
           \Driver\ACPI    storport!RaidAdapterPowerUpDeviceCompletion
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa8004705050 00000000 fffff802e239d0e0-fffffa800a59aae0 Success Error Cancel pending
          *** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 \Driver\iaStorA    nt!PopRequestCompletion
            Args: 00051100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a59aae0    

            Args: 00000000 00000000 00000000 00000000

Code:

2: kd> lmvm iaStorA
start             end                 module name
fffff880`016cb000 fffff880`01985000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\System32\drivers\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Fri Aug 02 02:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel Rapid Storage Driver seems to be causing problems, please visit the Intel Driver Download page and then update the driver to the latest version.

Code:

2: kd> !devstack fffffa800463b880
  !DevObj   !DrvObj            !DevExt   ObjectName
  fffffa8004705050  \Driver\iaStorA    fffffa80047051a0  InfoMask field not found for _OBJECT_HEADER at fffffa8004705020

  fffffa80046dac40  \Driver\ACPI       fffffa8003b6bc90  InfoMask field not found for _OBJECT_HEADER at fffffa80046dac10

> fffffa800463b880  \Driver\pci        fffffa800463b9d0  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode fffffa80046d6770 :
  DeviceInst is "PCI\VEN_8086&DEV_1E03&SUBSYS_15871043&REV_04\3&11583659&2&FA"
  ServiceName is "iaStorA"

poweriser · May 1, 2014

So, I udpate the Intel RST drivers and do this command powercfg /hibernate /size <size%> but the windows start is still very slow.

It can be a hardware problem ?

Patrick · May 1, 2014

Your slow boot time can be entirely unrelated to your BSOD problem. Have you crashed since following our instructions?

Regards,

Patrick

poweriser · May 2, 2014

I have still the error message "Your PC ran into a problem" at start but no BSOD.

Patrick · May 2, 2014

Are crash dumps being generated?

Regards,

Patrick

poweriser · May 2, 2014

Yes, the crash dump are generated

Patrick · May 2, 2014

Please attach the latest crash dumps that I have not seen yet.

Regards,

Patrick

poweriser · May 3, 2014

Here are the files !

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BSOD Windows 8

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