[SOLVED] BSOD - Win7 x64 - 0x7f

Wiliwula · Mar 25, 2016

BSOD is pretty frequent recently! It usually happened when I try to launch a game or even try to connect to the internet.(with certain software, it's in the university)Could anyone help me to solve this problem?Thx a lot!

PS:I have tried to check my RAM, report said it's OK. I also upload my minudump files.

· OS - Windows 10, 8.1, 8, 7, Vista ?
Windows7

· x86 (32-bit) or x64 ?
x64

· What was original installed OS on system?
Linux

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
OEM

· Age of system (hardware)
3 years maybe?

· Age of OS installation - have you re-installed the OS?
6 month

· CPU
AMD A4-5000 APU with Radeon HD Graphics

· Video Card
AMD Radeon HD 8330 + HD 8500M Series

· System Manufacturer
lenovo

· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop?
Laptop

jcgriff2 · Mar 25, 2016

Hi. . .

Unfortunately, the 2 dumps were of no help to us as they listed "Unknown Module" as the probable cause -

Code:

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

See if Driver Verifier flags any 3rd party drivers - https://www.sysnative.com/forums/bs...er-bsod-related-windows-10-8-1-8-7-vista.html

Regards. . .

jcgriff2

Code:

[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\032516-13119-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Mar 25 00:38:41.652 2016 (UTC - 4:00)
System Uptime: 0 days 0:05:23.899
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  explorer.exe
DEFAULT_BUCKET_ID:  INVALID_KERNEL_CONTEXT_0x7f_8
FAILURE_BUCKET_ID:  INVALID_KERNEL_CONTEXT_0x7f_8
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80070033 00000000`000406f8 fffff800`0493995e
BiosVersion = 82CN15WW(V1.02)
BiosReleaseDate = 05/15/2013
SystemManufacturer = LENOVO
SystemProductName = 20239
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\032516-12168-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Mar 25 00:44:26.522 2016 (UTC - 4:00)
System Uptime: 0 days 0:05:26.364
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  explorer.exe
DEFAULT_BUCKET_ID:  INVALID_KERNEL_CONTEXT_0x7f_8
FAILURE_BUCKET_ID:  INVALID_KERNEL_CONTEXT_0x7f_8
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80070033 00000000`000406f8 fffff800`0493595e
BiosVersion = 82CN15WW(V1.02)
BiosReleaseDate = 05/15/2013
SystemManufacturer = LENOVO
SystemProductName = 20239
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

axe0 · Mar 25, 2016

Make sure to update your installation, other users have at least a few 100 installed hotfixes.
Updating improves performance, stability and fixes several problems including BSOD's.

Code:

Hotfix(s):                 4 Hotfix(s) Installed.

If updating doesn't help, update/reinstall/remove Micropoint.

Code:

fffff880`03e105a8  fffff880`057892c6Unable to load image mp110011.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mp110011.sys
*** ERROR: Module load completed but symbols could not be loaded for mp110011.sys
 mp110011+0x192c6


fffff880`0531f888  fffff880`01103c44*** WARNING: Unable to verify timestamp for mp110003.sys
*** ERROR: Module load completed but symbols could not be loaded for mp110003.sys
 mp110003+0xec44


fffff880`0531f8b8  fffff880`01604c1bUnable to load image mp110013.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mp110013.sys
*** ERROR: Module load completed but symbols could not be loaded for mp110013.sys
 mp110013+0x4c1b

mp110002    mp110002    c:\windows\system32\drivers\mp110002.sys    Kernel Driver    Yes    Auto    Running    OK    Normal    No    Yes
mp110003    mp110003    c:\windows\system32\drivers\mp110003.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
mp110004    mp110004    c:\windows\system32\drivers\mp110004.sys    Kernel Driver    Yes    Auto    Running    OK    Normal    No    Yes
mp110005    mp110005    c:\windows\system32\drivers\mp110005.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
mp110006    mp110006    c:\windows\system32\drivers\mp110006.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
mp110007    [COLOR=#FF0000]Micropoint Network 6.0 Service[/COLOR]    c:\windows\system32\drivers\mp110007.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
mp110008    mp110008    c:\windows\system32\drivers\mp110008.sys    Kernel Driver    Yes    Auto    Running    OK    Normal    No    Yes
mp110009    mp110009    c:\windows\system32\drivers\mp110009.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
mp110010    mp110010    c:\windows\system32\drivers\mp110010.sys    File System Driver    Yes    Boot    Running    OK    Normal    No    Yes
mp110011    mp110011    c:\windows\system32\drivers\mp110011.sys    File System Driver    Yes    System    Running    OK    Normal    No    Yes
mp110013    mp110013    c:\windows\system32\drivers\mp110013.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes

Wiliwula · Mar 25, 2016

Hi

Thanks a lot !
Your Code reminds me that my windows explorer has always stopped working, maybe that's the reason.
I will try to fix it and also do what "axe0" said.

Regards.

William

Wiliwula · Mar 25, 2016

axe0 said:

Make sure to update your installation, other users have at least a few 100 installed hotfixes.
Updating improves performance, stability and fixes several problems including BSOD's.

Code:

Hotfix(s):                 4 Hotfix(s) Installed.

If updating doesn't help, update/reinstall/remove Micropoint.

Code:

fffff880`03e105a8  fffff880`057892c6Unable to load image mp110011.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mp110011.sys
*** ERROR: Module load completed but symbols could not be loaded for mp110011.sys
 mp110011+0x192c6


fffff880`0531f888  fffff880`01103c44*** WARNING: Unable to verify timestamp for mp110003.sys
*** ERROR: Module load completed but symbols could not be loaded for mp110003.sys
 mp110003+0xec44


fffff880`0531f8b8  fffff880`01604c1bUnable to load image mp110013.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mp110013.sys
*** ERROR: Module load completed but symbols could not be loaded for mp110013.sys
 mp110013+0x4c1b

mp110002    mp110002    c:\windows\system32\drivers\mp110002.sys    Kernel Driver    Yes    Auto    Running    OK    Normal    No    Yes
mp110003    mp110003    c:\windows\system32\drivers\mp110003.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes
mp110004    mp110004    c:\windows\system32\drivers\mp110004.sys    Kernel Driver    Yes    Auto    Running    OK    Normal    No    Yes
mp110005    mp110005    c:\windows\system32\drivers\mp110005.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
mp110006    mp110006    c:\windows\system32\drivers\mp110006.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
mp110007    [COLOR=#FF0000]Micropoint Network 6.0 Service[/COLOR]    c:\windows\system32\drivers\mp110007.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
mp110008    mp110008    c:\windows\system32\drivers\mp110008.sys    Kernel Driver    Yes    Auto    Running    OK    Normal    No    Yes
mp110009    mp110009    c:\windows\system32\drivers\mp110009.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
mp110010    mp110010    c:\windows\system32\drivers\mp110010.sys    File System Driver    Yes    Boot    Running    OK    Normal    No    Yes
mp110011    mp110011    c:\windows\system32\drivers\mp110011.sys    File System Driver    Yes    System    Running    OK    Normal    No    Yes
mp110013    mp110013    c:\windows\system32\drivers\mp110013.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes

Hi!
Thanks very much for helping me !
I have to admit that I never update my os, maybe you are right , I will update it right now.
And Mircopoint, I suspect it a long time ago , now it's time to change another defender!

Thanks again.

Regards.

William

jcgriff2 · Mar 25, 2016

You should have several hundred Windows Updates installed.

Please install ALL outstanding Windows Updates immediately.

Not doing so can absolutely lead to BSODs.

Regards. . .

jcgriff2

@axe0 - nice catch!

Wiliwula · Mar 26, 2016

I solved my problem. Thanks everyone who helped me! I really appreciate it.

I have done several things:

1.Intalled 300+ hotfixes.
2.Remove Micropoint.
3.Scanned for virus.
4.Reinstalled my video driver.

Hope can help other people!

Regards...

jcgriff2 · Mar 26, 2016

Thank you for posting back - much appreciated.

Regards. . .

jcgriff2

[SOLVED] BSOD - Win7 x64 - 0x7f

Wiliwula

New member

Attachments

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

axe0

Administrator,
BSOD Academy Instructor,
Security Analyst

Wiliwula

New member

Wiliwula

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Wiliwula

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

[SOLVED] BSOD - Win7 x64 - 0x7f

New member

Attachments

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Administrator, BSOD Academy Instructor, Security Analyst

New member

New member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

New member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Administrator,
BSOD Academy Instructor,
Security Analyst

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)