Bsod Win 10 1909

[mruk69]

High fan and crash. Has been happening over the last few months and haven't found the culprit.
Have done the memory scans, driver verifier and malware and virus scans. Also done dism and sfc and windows is up to date. There is no bios update available for this computer.

 

[axe0]

Hi mruk69,

Welcome to Sysnative.

Could you please answer the questions in the posting instructions.

. OS - Windows 10, 8.1, 8, 7, Vista ?
· x86 (32-bit) or x64 (64-bit)?
· What was the originally installed OS on the system?
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
· Age of system (hardware)
· Age of OS installation - have you re-installed the OS?

· CPU
· Video Card
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer
· Exact model number (if laptop, check label on the bottom)

· Laptop or Desktop?

 

[mruk69]

Previously Had Windows 8(Oem)
Running 64 bit.

It is an all-in-one.
Updated to win 10 via Windows update tool.

 

[MrPepka]

You mentioned that you have used Driver Verifier. When Driver Verifier was running on the system were they blue screens or were they not?

 

[axe0]

A corrupted PFN with no link back to its top-level process, indicating a PFN structure corruption which is why the system crashed when it identified the PFN.

MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: [COLOR=rgb(255, 0, 0)]0000000000009696[/COLOR], The subtype of the bugcheck.
Arg2: ffffeb000b397ed0
Arg3: 0000000000000000
Arg4: 0000000000000000

0: kd> knL
# Child-SP RetAddr Call Site
00 ffffe98c`0b94f5a8 fffff801`2e1f3a3e nt!KeBugCheckEx
01 ffffe98c`0b94f5b0 fffff801`2e02fe8c nt!MiIdentifyPfn+0x1c3b4e
02 ffffe98c`0b94f690 fffff801`2e5e3b2a nt!MiIdentifyPfnWrapper+0x4c
03 ffffe98c`0b94f6c0 fffff801`2e5e3529 nt!PfpPfnPrioRequest+0xda
04 ffffe98c`0b94f740 fffff801`2e5e15ac nt!PfQuerySuperfetchInformation+0x329
05 ffffe98c`0b94f8b0 fffff801`2e5e131b nt!ExpQuerySystemInformation+0x16c
06 ffffe98c`0b94fac0 fffff801`2e1d2b18 nt!NtQuerySystemInformation+0x2b
07 ffffe98c`0b94fb00 00007ff8`41d5c784 nt!KiSystemServiceCopyEnd+0x28
08 0000009a`b66fa148 00000000`00000000 0x00007ff8`41d5c784

0: kd> !pfn ffffeb000b397ed0
fffff8012e5733b8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
Unable to get PFN database address fffff8012e574468

Don't think we'll be able to get much more from this dump.


Can we assume you used the driver verifier settings suggested in Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista

 

[mruk69]

no i was not getting blue screen after running verifier.

 

[MrPepka]

How do you test RAM sticks? I recommend you HCI memtest program (MemTest: RAM reliability tester for Windows)

 

[x BlueRobot]

Have done the memory scans

Which memory diagnostic tests did you run?

 

[mruk69]

The one in windows. I let it run 2 days with no problems reports. I think i did about 6 passes.

 

[axe0]

Did you use the settings in driver verifier that are suggested in Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista