[SOLVED] BSOD while watching online video - Windows 7 x86

grumpygit · Mar 15, 2014

Hi all
Recently aquired a secondhand laptop and have experienced a couple of crashes after watching online video for about 30 mins.

Windows 7 home premium x86
Pre installed OS.
Restored to factory state a few days ago and updated.
Age of system not known but doesn't appear to have had much use.

Dell Inspiron 1090
CPU Intel Atom n550

Please let me know if you need any more info.

Thanks for your help

grumpygit · Mar 15, 2014

Performance Monitor times out and doesn't produce report.

Patrick · Mar 15, 2014

Hi,

Both of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Code:

2: kd> .trap ae2c7a0c
ErrCode = 00000000
eax=87a45df0 ebx=00000000 ecx=00000006 edx=8533439c esi=87a37028 edi=ae604418
eip=8e88581b esp=ae2c7a80 ebp=ae2c7a84 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
BRCMHD32+0x1781b:
8e88581b 8b01            mov     eax,dword ptr [ecx]  ds:0023:00000006=????????

Code:

2: kd> knL
  *** Stack trace for last set context - .thread/.cxr resets it
 # ChildEBP RetAddr  
WARNING: Stack unwind information not available. Following frames may be wrong.
00 ae2c7a84 8e875636 BRCMHD32+0x1781b
01 ae2c7be0 8e8700cc BRCMHD32+0x7636
02 ae2c7bfc 82882c1e BRCMHD32+0x20cc
03 ae2c7c14 82a76bf9 nt!IofCallDriver+0x63
04 ae2c7c34 82a79de2 nt!IopSynchronousServiceTail+0x1f8
05 ae2c7cd0 82ac0779 nt!IopXxxControlFile+0x6aa
06 ae2c7d04 828898c6 nt!NtDeviceIoControlFile+0x2a
07 ae2c7d04 774570f4 nt!KiSystemServicePostCall
08 040df690 00000000 0x774570f4

^^ BRCMHD32.sys = Broadcom Corporation - MediaPC HD Video Decoder. Either download & install latest version or uninstall ASAP.

Regards,

Patrick

jcgriff2 · Mar 16, 2014

Hi -

Update info for BRCMHD32.sys - http://sysnative.com/drivers/driver.php?id=BRCMHD32.sys

Regards. . .

jcgriff2

grumpygit · Mar 16, 2014

Thanks for your help.

Checked the OEM for latest version and it appears to be the version that I already have so I reinstalled just in case.

Checked Broadcom and they have a more recent version but it will not install so I guess that the OEM version has been modified.

Installed all other updated drivers that were available at the OEM site while I was there.

I'll try watching a few videos and see if the problem occurs again and let you know how I get on.

Patrick · Mar 16, 2014

Great, keep us updated.

Regards,

Patrick

grumpygit · Mar 25, 2014

Have been watching videos and had no further problems.

Thanks again.

Patrick · Mar 25, 2014

Fantastic, thanks for the update!

Regards,

Patrick

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[SOLVED] BSOD while watching online video - Windows 7 x86

grumpygit

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jcgriff2

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grumpygit

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Patrick

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grumpygit

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Patrick

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[SOLVED] BSOD while watching online video - Windows 7 x86

New member

Attachments

New member

Sysnative Staff

Co-Founder/AdminBSOD Expert (Ret.)Microsoft MVP (Ret.)PRIMARILY RETIRED

New member

Sysnative Staff

New member

Sysnative Staff

Co-Founder/Admin
BSOD Expert (Ret.)
Microsoft MVP (Ret.)
PRIMARILY RETIRED