BSOD: While watching Flash/YouTube movies - Windows 7 x64

[MrTom85]

Hi everyone,

I'm experiencing BSOD while watching movies via YouTube (which seems to be HTML5) as well as Flash players. It appears randomly. Sometimes the BSOD shows up after 10 seconds of watching and sometimes the movie runs without any problem for half an hour.

I used your SysnativeBSODCollectionApp.exe tool, but it got stuck at "Waiting for SystemInfo" for more than 25 minutes now. I zipped the folder manually and attached it here to the post. If you are missing anything, just let me know how to get the missing information.

- OS - Windows 7
- x64
- What was original installed OS on system? Windows 7
- Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? MSDNAA license from my university
- Age of system (hardware) 5 days
- Age of OS installation - have you re-installed the OS? 5 days. Yes the OS was re-installed with the new hardware

​
- CPU: Intel Core i7-4790K @ 4.00GHz
- Video Card: GeForce GTX 970 (GIGABYTE G1 Gaming)
- MotherBoard - (if NOT a laptop): ASRock Fatal1ty Z97X Killer
- Power Supply - brand & wattage (if laptop, skip this one): bequiet! PurePower 630W

- Laptop or Desktop? Desktop

Unfortunately the output of the perfmon command is german. I hope that helps anyway. There is one error which tells me, that there is a device which is unknown. I know that issue, but I didn't find out yet, what kind of hardware this is.

Thank you very much for your help! :)

Tom

 

[MrTom85]

Hi,

I just fixed the "problem" with the missing driver and attached a new perfmod report.

Thanks,
Tom

 

[Patrick]

I used your SysnativeBSODCollectionApp.exe tool, but it got stuck at "Waiting for SystemInfo" for more than 25 minutes now.

Unfortunately the output of the perfmon command is german.

This is likely why. Our app hangs on non-English languages, and it's being worked out for the next development cycle.

UNEXPECTED_KERNEL_MODE_TRAP (7f)

This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.

0: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff800`00ba4d28 fffff800`02cd2c69 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 : nt!KeBugCheckEx
fffff800`00ba4d30 fffff800`02cd1132 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba4e70 fffff800`02c9bcf0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2 (TrapFrame @ fffff800`00ba4e70)
fffff880`0e59bfe0 fffff800`02c9becf : fffffa80`0784a7c8 00000000`00000001 00000000`00000000 00000000`00000000 : nt!SepTokenFromAccessInformation+0x20
fffff880`0e59c010 fffff880`01985c5a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x9f
fffff880`0e59c700 fffff880`0198394f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!CompareSecurityContexts+0x6a
fffff880`0e59c770 fffff880`019859b5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!MatchValues+0xef
fffff880`0e59c7c0 fffff880`01985845 : fffffa80`0bd842e0 fffffa80`0ba5f210 fffff880`0e59c9e8 fffff880`0e59d120 : NETIO!FilterMatch+0x95
fffff880`0e59c810 fffff880`01986ccb : 00000000`00000000 00000000`00000000 fffff880`0e59d120 fffff880`0e59c9d0 : NETIO!IndexListClassify+0x69
fffff880`0e59c890 fffff880`01a404f7 : fffff880`0e59cd68 fffff880`0e59cd68 fffff880`0e59daa0 fffffa80`105f3c90 : NETIO!KfdClassify+0xa4e
fffff880`0e59cc00 fffff880`01a3979e : fffff880`01b48690 00000000`00000000 fffffa80`0d34d570 00000000`00000000 : tcpip!WfpAleClassify+0x57
fffff880`0e59cc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!WfpAlepAuthorizeSend+0x94e

0: kd> .trap fffff800`00ba4e70
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800e59c3a1 rbx=0000000000000000 rcx=fffff8800e59c090
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c9bcf0 rsp=fffff8800e59bfe0 rbp=fffffa800d698080
 r8=0000000000000310  r9=0000000000000000 r10=fffffa800d698060
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!SepTokenFromAccessInformation+0x20:
fffff800`02c9bcf0 e89b9b0300      call    nt!memset (fffff800`02cd5890)

At the time of the exception, the Network I/O Subsystem called the nt!memset function to set buffers.

---

1.

0: kd> vertarget
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633

Why no SP1? Update ASAP.

2. Get rid of avast!, it's likely causing the NETIO conflict:

avast! removal - http://www.avast.com/uninstall-utility

MSE - Microsoft Security Essentials - Microsoft Windows

FWIW, I also disable HWA for Flash content.

Firefox -

• Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
• In the Firefox options window click the Advanced tab, then select "General".
• In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
• Now, restart Firefox and see if the problems persist.

IE - Internet Explorer GPU Hardware Acceleration - Turn On or Off - Windows 7 Help Forums
Chrome - Chrome GPU Hardware Acceleration - Turn On or Off - Windows 7 Help Forums

 

[MrTom85]

Hi Patrick,

wow ... you are fast in analyzing the issue.

So you think, that this is an software related issue and not a broken hardware problem? That would be kind of a good news.
I will follow your steps and see if it works when I'm back home in the evening. Do you have an idea how to force the BSOD? Because it looks to me, that it appears randomly on Chrome.

How is it possible that avast is causing such problems?

Thank you so much,
Tom

 

[Patrick]

So you think, that this is an software related issue and not a broken hardware problem?

Correct.

Do you have an idea how to force the BSOD?

Well, you noted it happens most with flash content, so that would be the best way.

How is it possible that avast is causing such problems? Can you recommand an other anti virus software?

I don't see anything else present that can cause Network I/O Subsystem conflicts. avast! is extremely popular in causing this problem among others. Use MSE for now as I linked after uninstalling avast!.

 

[MrTom85]

Hi Patrick,

I tested my system the whole day now and everything seems to work just fine. I didn't get any BSOD while watching videos.
At this point, thank you very much again for you quick and qualified help!

I'll come back on my next Bluescreen :lol:

Tom

 

[Patrick]

Glad to help.