[SOLVED] BSoD while installing some software - Windows 8.1 x64

A

AngelDisease

Member
Joined
May 16, 2015
Posts
9
Hello,

First of all, thanks in advance for any help. I've been having this problem for a while, and now it's been the most persistent. It started when I tried updating Skype, it gave me a BSoD. It happened a couple of times, but then for some reason I found Skype to be updated after a restarted from one of the BSoD errors. The other day, I tried to run a new Steam game for the first time. It wanted me to download some redist package, if I recall correctly, but while the installation was going through, my PC crashed and it gave me a BSoD. Today, I tried to run Razer Synapse by running the RzSynapse.exe file and it gave me an error which I cannot recreate, since now it opens normally, it says it's syncing the settings and then gets minimized to the toolbar, but when I click on it it disappears. Trying to download some redist package normally gave me a BSoD once again.

I'm running Windows 8.1 64 bit on desktop, pre-installed
GPU: AMD R9 270x
CPU: Intel i5 4460 3.2ghz
MOBA: Manufacturer is ECS, Model is H81H3-M3

Attached SysnativeFileCollectionApp.zip
Tried running perfmon /report but the page that popped up said "The operator or administrator has refused the request."

View attachment SysnativeFileCollectionApp.zip
 
In case this helps:

I recreated the BSoD to see what the error was, it said REGISTRY_ERROR. I typed sfc /scannow in cmd and it says it has found some corrupted files. Do you need the logs?
 
Yes, we'll need the logs. It looks like severe corruption in the OS files, including the registry.
There aren't any dump files, so if you can find any under C:\windows\minidump or C:\windows\memory.dmp then upload them here or to a file sharing site.
I don't work with such corruptions, I'll get someone in who does.
 
Thanks for the reply, here's the CBS logs I got.

As for the dump files, I saw one .dmp file but I didn't have permission for it.
 

Attachments

0x51 is corrupt Windows.

Run a repair with the OS disc, and if it fails, you'll have to reinstall. That's all there is to it.
 
I don't have the OS disk, since it came pre-installed. If I recall correctly, Microsoft had something like an OS disk for repair purposes available? I don't know what to search for, though. Any suggestions?
 
If it came preinstalled, you probably bought the PC from a retailer prebuilt.

Does it have a recovery partition?
 
Yes, that would be true. Not that experienced with building PC's, so I figured my first "actual" PC should be prebuilt.

Can you tell me how to check if it has a recovery partition?
 
Start > search for Computer, click "This PC".

What hard drives do you have? For example, most vendors make a recovery partition from C:\ and label it. It's usually E:\, but that's also not entirely true all the time.
 
I have one SSD and one HD. The SSD has the OS in it, the HD is my main HD where I have all my files etc. No other drive. Disk Management shows a none-labeled partition in the SSD, around 3 GB in size.
 
So you bought a prebuilt PC with Windows preinstalled... and they didn't send a Windows DVD nor provide a recovery partition?

uh.......
 
Just re-checked to make sure that I don't have it and, (un)surprisingly, I don't. I was under the impression that pre-installed versions of windows didn't come bundled with a DVD(since most laptops/PCs I've seen people buy have been that way).

As for the recovery partition, no idea, I learned about it when you told me. Once I got the PC running, I also had to activate my HD because it didn't show up. In any case, no idea. I searched around and found something about a recovery drive(I assume that's what you wanted the recovery partition for?). Since I have no such partition, would a recovery drive be useless?

Also, if I may ask, what exactly is the 3GB partition in my SSD for, if anything? Is it a normal thing? Asking since my main HD doesn't have such a partition.
 
I remembered I had a "place" of sorts where I put all the important CD's etc.(not really much use if I forget about it) in case I needed them. Turns out I had a repair CD. Used it, had to delete all my personal files in my SSD(not much of a problem) and now it works fine, no BSoD while installing anything. sfc /scannow reveals no problems.

I'm sorry for wasting your time, although your willingness to help is appreciated. I realise it was a big mistake, will make sure it doesn't happen. Before this thread is marked as solved, any idea what might have caused the corruption, since no malware was detected from AV scans?
 
Good to hear.

OS corruption can be caused by almost anything, it'd be odd to take guesses as anything is possible. Maybe during Skype a critical Windows component became corrupt for some reason.
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top