BSOD when logging into Allods Online

mrdiesel · Jun 8, 2013

Hi all,

I recently installed Allods Online on my laptop (played it previously on my desktop), which is a free-to-play MMORPG, and whenever I try to log in (after which it would show my different characters), my laptop freezes and shows a BSOD.

Sometimes it's IRQL_NOT_LESS_OR_EQUAL (pacer.sys), sometimes KMODE_EXCEPTION. I have no clue why these differ from eachother, as they happen in the same conditions: when I try to log in to Allods Online.

Please note that this only happens with this game, I've had no issues whatsoever with other games (Modern Warfare 3, Battlefield 3, Team Fortress 2, League of Legends, ...)

Here is an overview of my laptop:
· OS - Vista/ Windows 7, Windows 8 ? Windows 8 Pro with Media Center
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 7 Home Premium
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail version (from school, DreakSpark Premium)
· Age of system (hardware) Bought the laptop in the summer of 2012
· Age of OS installation - have you re-installed the OS? Around six months I think

· CPU Intel Core i7-3610QM @ 2.30Ghz
· Video Card iGPU: Intel HD 4000, dGPU: nVidia Geforce GT650M
· MotherBoard As it's a laptop, I honestly have no clue
· Power Supply - brand & wattage (if laptop, skip this one)
· Also note that I replaced the original HDD with a Samsung SSD 830

· System Manufacturer Medion
· Exact model number (if laptop, check label on bottom) Medion Akoya P6815 (MD98059)

The perfmon report and the output folder are attached below :).

Thanks for your time

Tekno Venus · Jun 8, 2013

Hi,

Sadly, I have not had time for a full analysis, I will get back on that after I do my homework.

However, I quick look at the dumps shows some problem drivers that are causing the crashes. Please update the drivers or remove the associated software:

dne64x.sys - Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
Rt630x64.sys - Realtek PCI/PCIe Adapters
appliand.sys - Applian Network Service/Applian Technologies APPLIAND helper driver

Code:

1: kd> lmvm dne64x; lmvm Rt630x64
start             end                 module name
fffff880`016be000 fffff880`016ea000   dne64x   T (no symbols)           
    Loaded symbol image file: dne64x.sys
    Image path: \SystemRoot\system32\DRIVERS\dne64x.sys
    Image name: dne64x.sys
    Timestamp:        Tue Nov 11 01:01:24 2008 (4918D964)
    CheckSum:         000359DA
    ImageSize:        0002C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
start             end                 module name
fffff880`06342000 fffff880`063d6000   Rt630x64 T (no symbols)           
    Loaded symbol image file: Rt630x64.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt630x64.sys
    Image name: Rt630x64.sys
    Timestamp:        Wed Oct 19 13:12:55 2011 (4E9EBEC7)
    CheckSum:         000963A6
    ImageSize:        00094000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm appliand
start             end                 module name
fffff880`056eb000 fffff880`056f6000   appliand T (no symbols)           
    Loaded symbol image file: appliand.sys
    Image path: \SystemRoot\system32\DRIVERS\appliand.sys
    Image name: appliand.sys
    Timestamp:        Fri May 20 11:20:42 2011 (4DD6407A)
    CheckSum:         0000BFFE
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

All the crashes seem network related and all three drivers pre date Windows 8. I will produce a list of all your out of date drivers in a bit so you can update them

Regards,
Stephen

mrdiesel · Jun 8, 2013

Hi Stephen,

Thanks for your quick reply!

I updated my Realtek PCI/PCIe adapter driver and uninstalled the Replay Media Catcher which was responsible for the Applian Network Service driver, and the problem seems to be solved! I didn't know it would've been such an easy fix.

As for the Cisco VPN driver, this is the newest one my school provides. It seems to be working fine, so I'd rather not fix what isn't broken

.

I really appreciate your help!

Thanks and good luck on your homework,
Dean

Tekno Venus · Jun 8, 2013

Not a problem Dean

Glad I could be of assistance, and you are right, if it ain't broken, don't fix it!

If problems return, please let me know and I'll be more than happy to help!

If you are interest, I have compiled a list of drivers that are potentially out of date. Use this how you like :)

dne64x.sys Tue Nov 11 01:01:24 2008 (4918D964)
Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
https://www.sysnative.com/drivers/driver.php?id=dne64x.sys

PEGAGFN.sys Wed Aug 5 06:50:46 2009 (4A791DB6)

PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

CVPNDRVA.sys Tue Mar 23 19:16:37 2010 (4BA91395)
Cisco Systems VPN Client
https://www.sysnative.com/drivers/driver.php?id=CVPNDRVA.sys

ScreamingBAudio64.sys Thu Jul 1 19:54:32 2010 (4C2CE468)
Screaming Bee Audio Driver
https://www.sysnative.com/drivers/driver.php?id=ScreamingBAudio64.sys

Regards,
Stephen

BSOD BUGCHECK SUMMARY

Code:

Debug session time: Sat Jun  8 13:08:29.234 2013 (UTC + 1:00)
Loading Dump File [C:\Users\Stephen\Desktop\123\060813-16031-01.dmp]
Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
System Uptime: 0 days 1:56:07.932
Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
BugCheck 1E, {ffffffffc0000005, fffff8008fabf182, fffff88003df4798, fffff88003df3fd0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Bugcheck code 0000001E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8008fabf182, The address that the exception occurred at
Arg3: fffff88003df4798, Parameter 0 of the exception
Arg4: fffff88003df3fd0, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  AOgame.exe
FAILURE_BUCKET_ID:  0x1E_c0000005_nt!KxWaitForLockOwnerShip
MaxSpeed:     2300
CurrentSpeed: 2295
BiosVersion = 207
BiosReleaseDate = 04/03/2012
SystemManufacturer = Medion
SystemProductName = P6815
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Jun  7 23:36:05.911 2013 (UTC + 1:00)
Loading Dump File [C:\Users\Stephen\Desktop\123\060813-17312-01.dmp]
Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
System Uptime: 0 days 0:28:50.577
Probably caused by : pacer.sys ( pacer!QosFlowSendNetBufferLists+60 )
BugCheck D1, {18, 2, 0, fffff88003e0bbac}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000018, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88003e0bbac, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  AOgame.exe
FAILURE_BUCKET_ID:  AV_pacer!QosFlowSendNetBufferLists
MaxSpeed:     2300
CurrentSpeed: 2295
BiosVersion = 207
BiosReleaseDate = 04/03/2012
SystemManufacturer = Medion
SystemProductName = P6815
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

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BSOD when logging into Allods Online

mrdiesel

New member

Tekno Venus

Senior Administrator, Developer

mrdiesel

New member

Tekno Venus

Senior Administrator, Developer