BSOD when I turn my computer off - Windows 7 x64

stathis · Feb 9, 2015

Clould please someone help with this problem:

x BlueRobot · Feb 9, 2015

This is for discussion about debugging topics and tutorials, in order to receive help with your issue, please follow these posting instructions - https://www.sysnative.com/forums/bs...ons-windows-10-8-1-8-7-and-windows-vista.html

I'll request for this thread to be moved.

tom982 · Feb 9, 2015

I've moved this to the BSOD forum, thanks Harry!

Patrick · Feb 9, 2015

There must have been some sort of confusion considering you created 3/4 threads after I asked you to just reply to the one I posted in. Please just post in this one, there's no need to make any more. If you have any questions about the forum and how uploads (etc) work, just PM me : )

DRIVER_POWER_STATE_FAILURE (9f)

This bug check indicates that the driver is in an inconsistent or invalid power state.

Code:

0: kd> .bugcheck
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`081ff060 fffff800`04fc5518 fffffa80`0ab06c10

Code:

>[ 16, 2]   0  0 fffffa8008208040 00000000 00000000-00000000    
          Unable to load image \SystemRoot\System32\Drivers\dvb7700all.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dvb7700all.sys
*** ERROR: Module load completed but symbols could not be loaded for dvb7700all.sys
 \Driver\DVB7700ALL

Your YUAN DVB-T/Analog Hybried TV Tuner driver is the culprit.

Code:

0: kd> lmvm dvb7700all
start             end                 module name
fffff880`06400000 fffff880`064b7000   dvb7700all T (no symbols)           
    Loaded symbol image file: dvb7700all.sys
    Image path: \SystemRoot\System32\Drivers\dvb7700all.sys
    Image name: dvb7700all.sys
    Timestamp:        Thu Jul 18 03:26:25 2013

Check for an update or remove it from the computer/uninstall any software from/for it.

stathis · Feb 10, 2015

I’ m very sorry about the confusion with the threads. I’ve tried to update the YUAN DVB-T/Analog Hybried TV Tuner driver but nothing. How can I find and uninstall any software from/ for it?

Patrick · Feb 10, 2015

Well for starters just remove the TV Tuner card for now and let me know if the crashes stop.

x BlueRobot · Feb 10, 2015

tom982 said:
I've moved this to the BSOD forum, thanks Harry!

Thanks Tom!

Please let us know if you experience any problems after removing the card. Any new crashes should posted in accordance with the posting instructions, but within this thread.

stathis · Feb 12, 2015

I'm still looking for this YUAN DVB-T/Analog Hybried TV Tuner driver.

Patrick · Feb 12, 2015

Can you elaborate? As I said, if you cannot find an update for it, just remove the TV Tuner card from the system for now. There's probably no update for it if you cannot find one.

stathis · Feb 12, 2015

This is where I found it with the help of a free application.

stathis · Feb 12, 2015

Patrick · Feb 12, 2015

Again, for now, just remove the TV tuner from the system. If it's USB, just unplug it. If it's connected via PCI/e, just shut down and remove it. There's no need to do anything with drivers yet.

stathis · Feb 13, 2015

It's in my laptop, removing it is not going to be an option at the moment.

Patrick · Feb 13, 2015

According to the image you posted it's a USB device, yet it's not connected via USB? Perhaps built into the board. Weird. Well, the only thing you can really do is contact support for the manufacturer of the laptop and ask if there are newer drivers.

stathis · Feb 13, 2015

Ok, thank you very much for your time. I'll come back if I can solve this problem.:thumbsup2:

Patrick · Feb 13, 2015

Great, let me know how things go.

stathis · Feb 19, 2015

I rename the driver from dvb7700all.sys to dvb7700all.OLD, (C:\Windows\System32\Drivers). Until today no BSOD. Will this cause any problem with the updatesin the future?

Patrick · Feb 19, 2015

Presuming updates = Windows Updates? Nope, not at all.

stathis · Feb 20, 2015

Now, when I open the device manager I can see the driver. Should I uninstall it form here?

Patrick · Feb 20, 2015

If you notice it has a (!) though, meaning it's not loaded properly (because you renamed it). Just leave it.

BSOD when I turn my computer off - Windows 7 x64

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