BSOD VIDEO_TDR_FAILURE (116)

Bosseknas · Nov 17, 2023

Hello,

Occasionally when i run games on my computer i get a BSOD with code VIDEO_TDR_FAILURE.
I have only had it once after each cold boot, i.e after starting the computer after being off for more than a few hours.
The BSOD has never appeared again after rebooting until i have powered off the PC for a while, usually overnight.
This BSOD have not occured while doing things that doesn't put much load on the GPU like watching YouTube videos or just reading articles on the web.
This initially make you suspect hardware issues, but i would like to turn the last stones before i determine hardware issues.

So far i have tried the following:
- Formatting the drive and reinstalling Windows.
- Running without any overclocking of CPU and GPU.
- Over/underclocking the GPU.
- Changing the PSU.
- Remove and put back the GPU in the other PCI Express slot.
- Ran Memtest86 overnight with no errors.
- Uninstalling GPU drivers using Display Driver Uninstaller and reinstalling Nvidia drivers 517.48.

The system that i am running is a desktop with the following components:
Motherboard: MSI X99S SLI PLUS (MS-7885)
CPU: Intel Core i7-5820K
Video card: ASUS TURBO GTX 1060
PSU: Cooler Master GX 650W
RAM: 4x Crucial Technology BLS4G4D240FSA.M8FADM 4GB in slot 1,3,5 & 7.

The OS is Windows 10 Version 22H2 (64bit), retail version. Reinstalled one week ago.
I belive Windows 10 was the first OS to be installed on the system.

The hardware varies in age, I'n not sure but the parts is at least three years old.

I'm using no other security software than windows defender & firewall.
I'm using no proxy.
I'm using no disk image tools.
I'm currently overclocking both CPU & GPU. MSI Afterburner is used for GPU overclocking.

Speccy link: http://speccy.piriform.com/results/OBnj5sckNqFGRg1k0fmrsfB

I will run Driver verifier after posting this thread.

Thank you!

xilolee · Nov 17, 2023

Hi!

Did you try another displayport cable? And HDMI?

Does the problem appear when the CPU/GPU/RAM are set to stock settings (i.e., no overclocking at all)?

You have installed the win10 22H2 version.
Current motherboard BIOS is 1.D0, 2016-07-15 (1.D, 2016-07-18 on tour MB support webpage).
It seems there's a "new" (2019) beta bios: 7885v1F2 (Beta), 2019-06-25, "fix: CPU can not overclock when system update to win10 1903 (aka 19H1) with old micro code".

Bosseknas · Nov 18, 2023

xilolee said:
Hi!

Did you try another displayport cable? And HDMI?

Does the problem appear when the CPU/GPU/RAM are set to stock settings (i.e., no overclocking at all)?

You have installed the win10 22H2 version.
Current motherboard BIOS is 1.D0, 2016-07-15 (1.D, 2016-07-18 on tour MB support webpage).
It seems there's a "new" (2019) beta bios: 7885v1F2 (Beta), 2019-06-25, "fix: CPU can not overclock when system update to win10 1903 (aka 19H1) with old micro code".

Hello,

I was aware of the BIOS update but didn't update it yet.
I updated it today and will monitor if BSOD still occurs.

Thanks.

ubuysa · Nov 19, 2023

The VIDEO_TDR_FAILURE bugcheck indicates that a graphics hang occurred and the Timeout Detection and Recovery feature of Windows (TDR) attempted to reset the graphics card and driver but the attempt failed - hence the BSOD. Potential causes of this bugcheck are typically; a bad driver (nvlddmkm.sys) or a bad graphics card.

That it BSODs only on a cold boot very much suggests that it may be a graphics card problem that resolves when the card warms up. That said, your graphics driver is old, dating from September 2022...

Code:

6: kd> lmDvm nvlddmkm
Browse full module list
start             end                 module name
fffff804`71f20000 fffff804`749d6000   nvlddmkm T (no symbols)     
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\nvakig.inf_amd64_aad3c78a74af4f9d\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Sep 21 20:38:58 2022 (632B4C32)
    CheckSum:         029C01CE
    ImageSize:        02AB6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

The Nvidia drivers download site does have a more recent driver for your RTX1060 (546.17) dated 14th November 2023, so I think you should first update to that driver. I would also suggest using DDU first to completely remove all traces of earlier graphics drivers and then manually install 546.17. DO NOT use GeForce experience to do this, I would even suggest you not install GeForce experience with at all, just install the driver. Use a Custom (advanced) install, check the box to 'Perform a clean install' and uncheck any features you don't use. You need the driver of course, you need PhysX if you have games that use it, you only need the Nvidia audio if you are sending audio over HDMI, and you only need the Nvidia USB-C driver if you have a USB-C connected monitor.

In addition, you should disable Windows Fast Startup. This feature hibernates the Windows kernel when you shutdown and resumes it when you cold start. Some motherboards and drivers don't play well with Fast Startup, and it's a feature that really only makes sense when your boot drive is an HDD. Since you have an SSD boot drive you don't need Fast Startup and it's thus best disabled. Go to Settings > Power & Sleep > Additional Power Settings > Choose what the power buttons do > Uncheck Fast Startup.

If the system still BSODs from a cold boot then pop the graphics card out and then reseat it firmly. I don't think the 1060 requires an additional power connector? If it does then ensure that the additional power cable is firmly home at both ends.

Bosseknas · Nov 20, 2023

I have run the system for a few days now with the updated BIOS version 7885v1F2 (Beta).
I haven't encountered any BSOD since then.

I will I might try a more recent Nvidia driver later for performance improvements, but for now i will run these drivers and see if they are running stable.

Thank you all for your help!

Wrench97 · Nov 20, 2023

Bosseknas said:
I have run the system for a few days now with the updated BIOS version 7885v1F2 (Beta).
I haven't encountered any BSOD since then.

I will I might try a more recent Nvidia driver later for performance improvements, but for now i will run these drivers and see if they are running stable.

Thank you all for your help!

Thanks for letting us know how you made out.
I have in the past found that older series video cards can have problems with newer drivers, while the newer drivers are needed for newer cards they can at times make older cards unstable.

Bosseknas · Nov 25, 2023

I encountered the BSOD again the other day so i will keep trying any suggestions you might have, starting with the suggestions from @ubuysa.

ubuysa said:
The VIDEO_TDR_FAILURE bugcheck indicates that a graphics hang occurred and the Timeout Detection and Recovery feature of Windows (TDR) attempted to reset the graphics card and driver but the attempt failed - hence the BSOD. Potential causes of this bugcheck are typically; a bad driver (nvlddmkm.sys) or a bad graphics card.

That it BSODs only on a cold boot very much suggests that it may be a graphics card problem that resolves when the card warms up. That said, your graphics driver is old, dating from September 2022...

Code:

6: kd> lmDvm nvlddmkm Browse full module list start end module name fffff804`71f20000 fffff804`749d6000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\System32\DriverStore\FileRepository\nvakig.inf_amd64_aad3c78a74af4f9d\nvlddmkm.sys Image name: nvlddmkm.sys Browse all global symbols functions data Timestamp: Wed Sep 21 20:38:58 2022 (632B4C32) CheckSum: 029C01CE ImageSize: 02AB6000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Information from resource tables:

The Nvidia drivers download site does have a more recent driver for your RTX1060 (546.17) dated 14th November 2023, so I think you should first update to that driver. I would also suggest using DDU first to completely remove all traces of earlier graphics drivers and then manually install 546.17. DO NOT use GeForce experience to do this, I would even suggest you not install GeForce experience with at all, just install the driver. Use a Custom (advanced) install, check the box to 'Perform a clean install' and uncheck any features you don't use. You need the driver of course, you need PhysX if you have games that use it, you only need the Nvidia audio if you are sending audio over HDMI, and you only need the Nvidia USB-C driver if you have a USB-C connected monitor.

In addition, you should disable Windows Fast Startup. This feature hibernates the Windows kernel when you shutdown and resumes it when you cold start. Some motherboards and drivers don't play well with Fast Startup, and it's a feature that really only makes sense when your boot drive is an HDD. Since you have an SSD boot drive you don't need Fast Startup and it's thus best disabled. Go to Settings > Power & Sleep > Additional Power Settings > Choose what the power buttons do > Uncheck Fast Startup.

If the system still BSODs from a cold boot then pop the graphics card out and then reseat it firmly. I don't think the 1060 requires an additional power connector? If it does then ensure that the additional power cable is firmly home at both ends.

ubuysa · Nov 26, 2023

Can you please run the file collection app again and upload the new zip file? It's possible the new data may give us more clues....

Bosseknas · Dec 10, 2023

Sorry for the late reply, here is a dump from the file coolection app run today.

ubuysa · Dec 10, 2023

I did suggest earlier that you update the NVidia driver, but from the most recent dump (8th Dec) it would seem that you haven't. That dump is another 0x116 bugcheck and the version of nvlddmkm.sys in that dump is Sept 2022...

Code:

9: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff802`6ca00000 fffff802`6f4b6000   nvlddmkm T (no symbols)          
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\nvakig.inf_amd64_aad3c78a74af4f9d\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Sep 21 20:38:58 2022 (632B4C32)
    CheckSum:         029C01CE
    ImageSize:        02AB6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

This is the same driver version in the dump I analysed for you in post #4 above, where I advised you to update the driver.

When you're getting BSODs that are clearly graphics related the first thing you should do is ensure that you're running the most up to date driver. There is now an even more recent driver version for your graphics card on the Nvidia website (546.29, dated 4th Dec 2023). It's important that you download and install this driver version. Also please install manually (not via GeForce Experience) and ensure to select a Custom (Advanced) install and check the box to 'Perform a clean install' - or use DDU as advised in post #4 above. You need to do this before we can do any further troubleshooting.

Bosseknas · Dec 14, 2023

I have updated the graphics driver to the latest version as of today (546.33) using DDU prior to the installation of the new drivers. I will send an update in a few days.

Bosseknas · Feb 29, 2024

Admittedly quite a few days has passed.
I'm still having crashes.
Attached is the output from the collection app run today.

ubuysa · Mar 1, 2024

As advised above, the first thing to check when having graphics problems is to see whether there is an updated driver available. In the dumps from Feb 2024 that were uploaded the version of nvlddmkm.sys is dated Dec 2023...

Code:

7: kd> lmvmnvlddmkm
Browse full module list
start             end                 module name
fffff801`2e460000 fffff801`31d7d000   nvlddmkm T (no symbols)          
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\nvakig.inf_amd64_7158a276f95572bc\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Dec  6 20:23:29 2023 (6570BC21)
    CheckSum:         038052EB
    ImageSize:        0391D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

However, the Nvidia drivers website has a 1060 driver dated 22nd Feb 2024...

Version: 551.61 WHQL
Release Date: 2024.2.22
Operating System: Windows 10 64-bit, Windows 11
Language: English (US)
File Size: 634.43 MB

I would suggest that you install that driver version and see how things go. TBH though, since you seem to have had the same TDR issues with several driver versions already, I would begin to suspect your graphics card. The only real way to test the card is to swap it for another graphics card, though you could try removing an re-inserting it - perhaps in a different slot if you have one available.

Bosseknas · Mar 2, 2024

Hello,

Sure, I will try the new driver. But I agree with you, the GPU seems to be at fault here.
I will probably not post any new dumps here and start looking for a GPU replacement.

Thank you for all your time though, I'ts been very educational.

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BSOD VIDEO_TDR_FAILURE (116)

Bosseknas

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xilolee

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ubuysa

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Bosseknas

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Wrench97

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Bosseknas

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Bosseknas

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ubuysa

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ubuysa

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Bosseknas

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BSOD VIDEO_TDR_FAILURE (116)

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