[SOLVED] BSOD Restart Loop - Finally able to get into safe mode - Windows 8 x64

[Pixie]

This problem occurred after running windows update. There was some update for a non-microsoft product and I opted to install it. Bad move! It restarted and then proceeded to be stuck in a restart loop. Windows repair does nothing. Tried running scannow in command prompt which found corrupt files but was unable to repair them. Please please Help!


· OS - Windows 8
· x64

• Original Installed OS - Windows 8

· Pre-installed OS
· Purchased system 02/2013
· Same as above; have not re-installed windows

· CPU- AMD E2-1800 APU with Radeon HD Graphics 1.70 GHz
· Video Card- AMD Radeon HD 7340
· MotherBoard- no idea where to find this


· System Manufacturer - Toshiba
·Model Number: Satellite C855D-S5320

· Laptop

View attachment 8468

 

[Patrick]

Hi,

The attached DMP file is of the SYSTEM_SERVICE_EXCEPTION (3b)bug check.

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

0: kd> k
Child-SP          RetAddr           Call Site
fffff880`05befd08 fffff803`40c6c869 nt!KeBugCheckEx
fffff880`05befd10 fffff803`40c6c1bc nt!KiBugCheckDispatch+0x69
fffff880`05befe50 fffff803`40cd959d nt!KiSystemServiceHandler+0x7c
fffff880`05befe90 fffff803`40d00fb4 nt!RtlpExecuteHandlerForException+0xd
fffff880`05befec0 fffff803`40cdb302 nt!RtlDispatchException+0x458
fffff880`05bf05d0 fffff803`40c6c942 nt!KiDispatchException+0x455
fffff880`05bf0c90 fffff803`40c6ae4a nt!KiExceptionDispatch+0xc2
fffff880`05bf0e70 fffff880`06c92bd1 nt!KiGeneralProtectionFault+0x10a
fffff880`05bf1000 fffff880`05bf10a0 [COLOR=#ff0000]atikmdag+0x7acbd1[/COLOR]
fffff880`05bf1008 00000000`00000001 0xfffff880`05bf10a0
fffff880`05bf1010 00000000`00000018 0x1
fffff880`05bf1018 00000000`0000000a 0x18
fffff880`05bf1020 fffff880`05bf1080 0xa
fffff880`05bf1028 fffff880`06c9327e 0xfffff880`05bf1080
fffff880`05bf1030 fffff8a0`00120e80 [COLOR=#ff0000]atikmdag+0x7ad27e[/COLOR]
fffff880`05bf1038 00000000`0000000b 0xfffff8a0`00120e80
fffff880`05bf1040 00000000`0000000a 0xb
fffff880`05bf1048 00000000`0000000a 0xa
fffff880`05bf1050 00000000`00000009 0xa
fffff880`05bf1058 00000000`00000003 0x9
fffff880`05bf1060 00000000`00000001 0x3
fffff880`05bf1068 00000000`00000000 0x1

It looks like the update you installed was likely an optional AMD/ATI video card driver update. Given this was from Windows Update, it was out of date and clearly is causing problems.

You can either rollback the driver via Device Manager or uninstall it, restart, and of course afterwards install the latest via TOSHIBA's website - Drivers & Software Support | Toshiba

Regards,

Patrick

 

[Pixie]

Ok I rolled back the driver and Voila! Computer starts right up normally. I don't believe it was this simple. I was literally scouring the web for fixes for a few days now. So glad I finally just asked for help.

Thank you so much for your help Patrick. Even though this was an easy fix, I never would've figured it out just because I couldn't remember what driver updated. Whew! Thank you, thank you! :thumbsup2:

 

[Patrick]

My pleasure, very glad to help.

Regards,

Patrick