BSOD reporting Clock Interrupt on secondary processor - Windows 7 x64

[Gavs]

Hello,

I have just started regularly getting the BSOD when I fire up the computer.

I have attached the compressed files, one of them being rar - hope that is ok.

Thanks for any help. I really don't want to get a new computer if I can help it.:huh:


G

 

[Patrick]

Kernel-dump is needed for this bug check. Check C:\Windows for a MEMORY.DMP, is it there?

 

[Gavs]

Yes it is there but after I use rar to compress it is 100meg?

 

[Patrick]

Right, upload that somewhere and paste the link here.

 

[Gavs]

Here is the link;

https://www.dropbox.com/s/1i56ufvde13bxh2/MEMORY.rar?dl=0

 

[Jared]

1: kd> !thread fffff880009f40c0
THREAD fffff880009f40c0  Cid 0000.0000  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 1
Not impersonating
DeviceMap                 fffff8a000008b30
Owning Process            fffff8000361f180       Image:         Idle
Attached Process          fffffa8003aec890       Image:         System
Wait Start TickCount      0              Ticks: 35525 (0:00:09:14.193)
Context Switch Count      14070          IdealProcessor: 1             
UserTime                  00:00:00.000
KernelTime                00:08:57.719
Win32 Start Address nt!KiIdleLoop (0xfffff800034886f0)
Stack Init fffff88002f1bdb0 Current fffff88002f1bd40
Base fffff88002f1c000 Limit fffff88002f16000 Call 0
Priority 16 BasePriority 0 UnusualBoost 0 ForegroundBoost 0 IoPriority 0 PagePriority 0
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`02f1bbd8 fffff800`03a0dae7 : fffffa80`056d3010 fffffa80`04dca000 fffffa80`0574e4a0 fffffa80`04dca000 : hal!HalpLegacyApicReadGenericReg+0xd
fffff880`02f1bbe0 fffff800`034e7f62 : fffff880`009e9180 00000000`00000001 fffffa80`054b01a0 fffffa80`054b01a0 : hal!HalRequestSoftwareInterrupt+0x58
fffff880`02f1bc10 fffff800`0349a3a9 : 00000000`0019c3d7 00000000`00000001 fffff880`009e9180 00000000`00000000 : nt!KeAccumulateTicks+0x4f76
fffff880`02f1bca0 fffff800`0348871c : fffff880`009e9180 fffff880`00000001 00000000`00000001 fffff880`00000000 : nt!PoIdle+0x65a
fffff880`02f1bd80 00000000`00000000 : fffff880`02f1c000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c

fffff800`03a0ef97 90              nop
fffff800`03a0ef98 0fba24250003feff0c bt    dword ptr [0FFFFFFFFFFFE0300h],0Ch
fffff800`03a0efa1 72f5            jb      hal!HalpLegacyApicWaitForIcr+0x2 (fffff800`03a0ef98)
fffff800`03a0efa3 f3c3            rep ret
fffff800`03a0efa5 90              nop
fffff800`03a0efa6 90              nop
fffff800`03a0efa7 90              nop
fffff800`03a0efa8 90              nop
fffff800`03a0efa9 90              nop
fffff800`03a0efaa 90              nop
fffff800`03a0efab 90              nop
hal!HalpX2ApicReadGenericReg:
fffff800`03a0efac c1e904          shr     ecx,4
fffff800`03a0efaf 81c100080000    add     ecx,800h
fffff800`03a0efb5 0f32            rdmsr
fffff800`03a0efb7 48c1e220        shl     rdx,20h
fffff800`03a0efbb 480bc2          or      rax,rdx
fffff800`03a0efbe c3              ret

This is looking like a bad processor, I'm quite positive of it.
We seem to be encountering an error when performing some legacy APIC function, but for some reason there's little documentation, which is unusual for hal functions.
I'm guessing it's some register read and write function, but clearly something went wrong.
So we're performing some interrupt routine when something goes wrong, and the processor stops responding, probably stuck in an infinite loop.

Okay, I'm noticing something strange, PRocessor #1 is trying to perform an IPI, currently initiating the Interrupt Command Register in the APIC to perform a read and write function, but the CPU is already performing a clock level IPI, and requested processor #1 to flush its registers. I'm not sure why it isn't accepting it though.

1: kd> dt nt!_KDPC fffffa8004dc4080
   +0x000 Type             : 0x13 ''
   +0x001 Importance       : 0x1 ''
   +0x002 Number           : 0x101
   +0x008 DpcListEntry     : _LIST_ENTRY [ 0xfffff880`009eb300 - 0xfffff880`009eb300 ]
   +0x018 DeferredRoutine  : 0xfffff880`04976ae4     void  +0
   +0x020 DeferredContext  : 0xfffffa80`04dc4080 Void
   +0x028 SystemArgument1  : (null) 
   +0x030 SystemArgument2  : (null) 
   +0x038 DpcData          : 0xfffff880`009eb300 Void

1: kd> lmvm k57nd60a
Browse full module list
start             end                 module name
fffff880`0493d000 fffff880`0498e000   k57nd60a   (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Aug 06 12:44:32 2009 (4A7AC220)
    CheckSum:         0005DC4B
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Broadcom NetLink Gigabit Ethernet is out of date, and appears to be stuck in a DPC queue on the processor which isn't responding. I don't have much time at the moment, but I'll try and do some more digging later, tt could be conflictign with Avast.
I would remove Avast and update your network driver.

 

[Gavs]

I would remove Avast and update your network driver.

Will look into updating the network driver but can I reinstall avast? It is a paid version.

 

[Jared]

Reinstalling won't really help, just remove it as a test, if it doesn't crash after, install it again. If it then crashes, it's avast, if not then it was most likely your network driver.

 

[Gavs]

Errr hate to say this but I cannot find a newer Broadcom Network driver.

Have been to the Dell site which doesn't list an update.

Went to the Broadcom site (https://downloadcenter.intel.com/download/18795/LAN-Broadcom-NetLink-Gigabit-Ethernet-Driver) and downloaded this file but will not install - install shield saying the install was interrupted.

Any suggestions?

 

[Jared]

Can you not update it from the device manager?

 

[Gavs]

Device manager says the driver is already up to date.