BSOD Repeated Crashing with Different Reasons Each Time

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drxlcarfreak

Member
Joined
May 21, 2020
Posts
6
Hi everyone, first time on here. I have been dealing with a random BSOD on my system for some time now. A little background on it, I bought this desktop used from a buddy about 2 years ago and was experiencing really random restarts when I wasn't around the computer and thought nothing of it. I finally started using it regularly and noticed that it restarted about once a day or two on Windows 7. We went through and replaced basically everything including video card, hard drive, power supply and finally mobo and upgraded to Windows 10 in the process. It was still restarting, so he said I needed a battery backup because I was having brownouts, which was weird because I have two desktops in my garage that don't get restart and I had a desktop here for years with no issues, but small investment and it is a smart purchase anyways. Thought that licked the problem, but after my computer updated itself to 1909 it started happening a couple times a day, each time with a different reason for restarting. I thought it was due to a bad windows upgrade, so I completely formatted the hard drive and did a complete fresh windows install on it. They are still happening though and I keep losing work. I would like to get this figured out so I have a stable computer again!

Let me answer all of the questions per the FAQ below:

· OS - Windows 10, 8.1, 8, 7, Vista ? Windows 10 Pro
· x86 (32-bit) or x64 (64-bit)? x64
· What was the originally installed OS on the system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail version
· Age of system (hardware) About 1 year
· Age of OS installation - have you re-installed the OS? 1 week

· CPU - AMD Ryzen 5 1600 Six Core Processor
· Video Card - Nvidia GeForce GTX 1060 6GB
· MotherBoard - (if NOT a laptop) - MS-7A34
· Power Supply - brand & wattage (if laptop, skip this one) - ThermalTake TR2 700W

· System Manufacturer - Microstar International
· Exact model number (if laptop, check label on the bottom) - NA

· Laptop or Desktop? - Desktop

Per the how to, I uploaded the zip file as well. Any help is greatly appreciated.
 

Attachments

Update BIOS - Updated to the newest non beta version
Update NVIDIA graphics driver - Updated with the DCH Version (The other one kept crashing my desktop_
Update or uninstall Avast - Uninstalled
Update AMD chipset driver - Updated

When I updated the BIOS I started getting an error that the memory modules were found on a non optimized slot, so I shut the computer down and relocated them per the diagram.

I also am running the driver verifier, I ran the HDD diagnostics with no issues, ran malwarebytes that only found issues within Chrome that I quarantined, and I tested the RAM. I only did two passes with the RAM test as it was about 3 hours in at that point. I can run it overnight if it seems like it would be a benefit.

I reran the collection app after all of the updates and attached it here in case there are any other things that I need to fix.

Thanks!
 

Attachments

You're having an access violation occur in a DirectX function that handles graphical rendering.

Code: 
5: kd> .cxr ffffeb8b60679740
rax=fffff804ada551f0 rbx=01d62f844d6c1754 rcx=0000000000000000
rdx=ffffeb8b6067a1f0 rsi=ffffc48a68d92000 rdi=ffffeb8b6067a720
rip=fffff804ada551f0 rsp=ffffeb8b6067a138 rbp=ffffeb8b6067a270
r8=ffffeb8b6067a1f0  r9=0000000000000000 r10=fffff804ad692be0
r11=ffffeb8b6067a138 r12=0000000000000000 r13=00000000ffffffff
r14=ffffc48a625b6000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050282
dxgmms2!VidSchQueryAdapterStatistics:
fffff804`ada551f0 8b4144          mov     eax,dword ptr [rcx+44h] ds:002b:00000000`00000044=????????

rcx is a scratch register so the contents aren't saved therefore that's why it's null.

Code: 
Verify Flags Level 0x0012892b

  STANDARD FLAGS:
    [X] (0x00000000) Automatic Checks
    [X] (0x00000001) Special pool
    [X] (0x00000002) Force IRQL checking
    [X] (0x00000008) Pool tracking
    [ ] (0x00000010) I/O verification
    [X] (0x00000020) Deadlock detection
    [ ] (0x00000080) DMA checking
    [X] (0x00000100) Security checks
    [X] (0x00000800) Miscellaneous checks
    [X] (0x00020000) DDI compliance checking

Your verifier settings are pretty standard for debugging a potential driver issue. I don't think I/O or DMA check would help here.

Code: 
5: kd> knL
  *** Stack trace for last set context - .thread/.cxr resets it
# Child-SP          RetAddr           Call Site
00 ffffeb8b`6067a138 fffff804`aa4e53aa dxgmms2!VidSchQueryAdapterStatistics
01 ffffeb8b`6067a140 fffff804`aa5f3dd3 dxgkrnl!VIDSCH_EXPORT::VidSchQueryAdapterStatistics+0x1e
02 ffffeb8b`6067a170 fffff804`aa5aa098 dxgkrnl!DXGDEADLOCK_TRACKER::Cancel+0x137
03 ffffeb8b`6067a680 fffff804`aa5e0e76 dxgkrnl!DXGADAPTER::AcquireCoreResourceShared+0x3d8
04 ffffeb8b`6067a8d0 fffff804`aa5e0b0a dxgkrnl!DxgkWaitForVerticalBlankEventInternal+0x336
05 ffffeb8b`6067aa90 fffff801`1c48014e dxgkrnl!DxgkWaitForVerticalBlankEvent+0xca
06 ffffeb8b`6067ab00 00007ff8`e0595c44 nt!KiSystemServiceExitPico+0x2b9
07 00000061`0bcff988 00000000`00000000 0x00007ff8`e0595c44

Given the call stack with verifier being enabled I am really curious if your video card/RAM is the issue. To rule out the GPU entirely, have you tried running without the video card?

I would do a full pass of Memtest overnight as well. Make sure your RAM is seated according to the manual so your XMP profile is correct also.

Btw disable verifier, it's not a driver problem from the looks of it.
 
Ok, so I disabled verifier and ran the memory test for 17 hours and it passed 6 passes with no errors. I tried pulling the video card and using the motherboard DVI output to run the test without the video card, but for some reason it seems that the onboard DVI port isn't working.

I do doubt the video card being the issue though. I was running two video cards of different manufacturers previously to get all the outputs I was trying to get (2 -4k and 2 -1k screens) and my buddies told me that competing architectures create that issue so I tried one by itself and still had random shut off issues, so they said it was a bad card. I bought this card brand new and still had intermittent issues. So we switched out the mobo and HDD. I am confirming now, but I think the ram was replaced too. If there is a way to activate the on board output, I would definitely like to rule it out 100% though.
 
The Ryzen 5 1600 does not have a graphics section so no you can run integrated graphics from the motherboard DVI/VGA/HDMI outputs.
 
I had at one point but I'm not sure temp is an issue as it restarts whether the CPU is under load or idling. voltage I'm not sure how to check.
 
Thanks! Sorry it took so long. I finally got back on my computer for the first time. Downloaded and running now.

On the plus side, it has been running since my last post, and knock on wood it hasn't restarted in that time. Hopefully the previous suggestions fixed my issue! Thank you everyone!
 

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