BSOD Random Crashes 0x3B & 0xA0 - Windows 7 x64

[werty123412]

Within the last week ive been receiving these crashes about once or twice a day.

Specs

windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: M14xR1, Alienware
CPU: GenuineIntel Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 6387777536 total


Dmps

crash dump file: C:\Windows\Minidump\120514-16161-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]win32k.sys[/FONT] (win32k+0xC4283)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960000F4283, 0xFFFFF8800A060020, 0x0)
Error: [FONT=Segoe UI, Arial]SYSTEM_SERVICE_EXCEPTION[/FONT]
file path: C:\Windows\system32\win32k.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



crash dump file: C:\Windows\Minidump\120214-17300-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]cdd.dll[/FONT] (cdd+0x6CF9)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960006D6CF9, 0xFFFFF880093FB0D0, 0x0)
Error: [FONT=Segoe UI, Arial]SYSTEM_SERVICE_EXCEPTION[/FONT]
file path: C:\Windows\system32\cdd.dll
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Canonical Display Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


crash dump file: C:\Windows\Minidump\120214-25833-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0xA0 (0x9, 0xFFFFFFFFC0000185, 0x1, 0x0)
Error: [FONT=Segoe UI, Arial]INTERNAL_POWER_ERROR[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time





Any assistance would be greatly appreciated

 

[Patrick]

re: BSOD Random Crashes 0x3B & 0xA0 - Windows 7 x64

Hi,

Please follow - https://www.sysnative.com/forums/bs...ons-windows-10-8-1-8-7-and-windows-vista.html

Regards,

Patrick

 

[jcgriff2]

Hi. . .

If the Windows Build number is correct that you reported. . .

windows version: Windows 7 , 6.1, build: 7600

... it means that you do not have Windows 7 SP1 installed.
- Build 6.1.7600 - Windows 7 SP0
- Build 6.1.7601 - Windows 7 SP1

Install Windows 7 SP1 + all outstanding Windows Updates - Learn how to install Windows 7 Service Pack 1 (SP1)

Also from your 1st post:

Bugcheck code: 0xA0 (0x9, 0xFFFFFFFFC0000185, 0x1, 0x0)

Exception code 0xc185 = I/O error

0xC0000185
STATUS_IO_DEVICE_ERROR
 
The I/O device reported an I/O error.

I would advise that you run chkdsk /r

Also, run HDD diagnostics - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

Please also be sure to follow Patrick's advice/request.

Regards. . .

jcgriff2