BSOD Problems - Windows 7 x 64

G

Gravesbucket

Member
Joined
Apr 5, 2014
Posts
5
Hello,

I've been having occasional blue screens over the past few months without being too sure what to do about it.

I've also been having other problems with my laptop which I'm not sure if they have to do with the bluescreens or not.
Demanding applications like video games (DotA 2, L4D2, even not very demanding games like Audiosurf, Starbound, or Ys) that used to run at 60~ FPS (DotA 2, L4D2) now run at around 10 FPS. Audiosurf/Starbound/Ys even run poorly at under 30 FPS average. For a Radeon 6990m which can handle pretty heavy duty applications at higher settings these things shouldn't be a problem. It isn't anything like overheating either.

During TI3 (a DotA 2 tournament) I found that opening up multiple live streams on Twitch.tv in chrome and minimizing them would for some reason temporarily fix the FPS issues. I found this out while trying to watch player cam streams while watching the game itself in the DotA 2 client. This weird fix worked for a good amount of time so I didn't really think about it. It eventually stopped working, and now my computer can't even handle nicer blueray video files without huge frame drops.

I know this isn't really a "ask your stupid questions" thread, but I figured the background information might be helpful in solving the bluescreen issues.

Regards,
JG


· OS - Windows 8.1, 8, 7, Vista ?
Windows 7
· x86 (32-bit) or x64 ?
x64
· What was original installed OS on system?
Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Came pre-installed when I purchased the laptop
· Age of system (hardware)
Purchased in October of 2011
· Age of OS installation - have you re-installed the OS?
Purchased in October of 2011, never re-installed the OS

· CPU
Intel i7-2760QM (2.4-3.5GHz)
· Video Card
Radeon HD6990m 2048MB
· MotherBoard
CLEVO: P170HMx

· Power Supply - brand & wattage (if laptop, skip this one)
N/A

· System Manufacturer
Sager/Clevo
· Exact model number (if laptop, check label on bottom)
Sager NP8170/ Clevo P170HM
· Laptop or Desktop?
Laptop
 

Attachments

Hi,

The attached DMP file is from 8/26/2013, do you have nothing newer than that in the C:\Windows\Minidump folder?

Regards,

Patrick
 
My computer blue screened yesterday as well which was what actually made me want to look for help.

I'm not too sure how the program works, but I did follow the directions from the main thread exactly.
 
Understood.

As I said above, do you have a crash dump newer than 8/26/2013 in the C:\Windows\Minidump folder?

Regards,

Patrick
 
If your computer is not generating .DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

Regards,

Patrick
 
The first three things were already set up as you described. There was always just the one lone file in the minidump folder.

The final one wasn't set to automatic, but I've gone ahead and fixed that.
 
Great, thanks.

Next time you crash, check the minidump folder and see if there's a new file.

Regards,

Patrick
 
My pleasure!

The reason I am not looking at the provided dump is it's from August of 2013, which was quite some time ago. A lot of things on your system have changed since them, so it'd be very confusing. When we get a fresh crash dump, we'll get to work.

Regards,

Patrick
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top