BSOD problem

Cerbere · Nov 26, 2021

Hi, this is my first time here, and as you can guess, I have a problem of BSOD "reference by pointer". I don't know a lot about computer, so any help you could provide will be a great help.
I'ts been a while since the first blue screen appeared, and I follow a few instructions I found online but nothing works. So now I seek your help. Here some info:

A brief description of your problem (but you can also include the steps you tried): I think the first time a BSOD appeared was after I download an update of adobe, but I tried deleting the app and nothing happended.
System Manufacturer? Dell
Laptop or Desktop? Laptop
Exact model number (if laptop, check label on bottom): Inspiron 5559
OS ? (Windows 10, 8.1, 8, 7, Vista): Window 10
x86 (32bit) or x64 (64bit)?: x64
What was original installed OS on system? Window 8 (I think)
Is the OS an OEM version: OEM, came pre-installed on system
Age of system? (hardware) : 2019-05-10
Age of OS installation? 2021-02-08
Have you re-installed the OS? I think so
CPU: Intel(R) Core(M) i5-6200V
RAM (brand, EXACT model, what slots are you using?): FBD2, M471B5173EB0-YK0, slot: DIMM A
Video Card: Intel(R) HD Graphics 520
Is driver verifier enabled or disabled? Enabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth): ESET
Are you using proxy, vpn, ipfilters or similar software? I use a VPN to work from home.
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software): I have Visual CD v10 installed, but it's been a while since I needed to use it.
Are you currently under/overclocking? Are there overclocking software installed on your system? No

I had to look on the net to find where to look to get most of this info, I hope everything's there.

Thanks for all the help you could give.

x BlueRobot · Nov 26, 2021

Could you please run the log collection tool as mentioned in the posting instructions?

Cerbere · Nov 26, 2021

Here's the systeme information:
http://speccy.piriform.com/results/xWM8gKW2QCtezqwX137eznC

Cerbere · Nov 26, 2021

Sorry, here's the informations

x BlueRobot · Nov 26, 2021

Could you please remove any Dell software from the system, it appears to be causing issues.

Rich (BB code):

3: kd> lmvm dddriver64Dcsa
Browse full module list
start             end                 module name
fffff804`5e100000 fffff804`5e10f000   dddriver64Dcsa T (no symbols)           
    Loaded symbol image file: dddriver64Dcsa.sys
    Image path: \SystemRoot\System32\drivers\dddriver64Dcsa.sys
    Image name: dddriver64Dcsa.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Jul 26 05:01:21 2021 (60FE3391)
    CheckSum:         0001391B
    ImageSize:        0000F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Please let me know if you have any issues.

zbook · Nov 26, 2021

The logs were in a foreign language and could not be scanned.

The findings were limited by the language.

The BIOS:
Version du BIOS/Date Dell Inc. 1.7.0, 2019-05-10

The logs displayed many:

Windows fast start failed with error status 0xC0000001.

Intel crashes:

IRST crashes:
The Intel (R) Rapid Storage Technology service terminated unexpectedly.

Zeroconfig crashes:
The Intel (R) PROSet / Wireless Zero Configuration Service terminated unexpectedly.

Code:

2021-11-26  09:41    <DIR>          AP4F10~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_ab978bfa-39f9-4020-87aa-5042a3cc1115
2021-11-26  10:25    <DIR>          APE4CF~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_1be5f58b-9cd9-4adb-aba1-05867e827375
2021-11-26  11:09    <DIR>          APA962~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_6769dedf-296c-4bb6-8f84-cbaa134d85c2
2021-11-26  11:50    <DIR>          AP1BA5~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_e0ba06f8-c35d-4f61-9097-be758c51ebb6
2021-11-26  12:33    <DIR>          AP6E96~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_b3366ca4-a917-4370-a6e7-42fba51c5ded
2021-11-26  13:16    <DIR>          AP9459~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_f8d2199d-6731-4ff3-a186-8aa32b691546
2021-11-26  13:59    <DIR>          APA292~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_1824d5df-5087-44d0-a428-e122f69795f6
2021-11-26  14:41    <DIR>          APBA14~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_45ad3d36-3017-415f-b99a-1b93fe459e21
2021-11-26  15:23    <DIR>          AP175F~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_4de1d498-9254-4c9b-aef5-29037125a618
2021-11-26  16:06    <DIR>          APFF7E~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_3e5251dc-2627-43fa-b5c2-76200a4a595f
2021-11-26  16:49    <DIR>          APD189~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_b313f11a-e232-4165-b6f2-66f1056a50d0
2021-11-26  17:34    <DIR>          AP6991~1     AppCrash_IAStorDataMgrSvc_1c264f8ef691c87fe3c5fee65934d5ec420ae52_0a7879a8_9fc92624-c015-4aba-a603-ef4961f78258

iastora    iaStorA    c:\windows\system32\drivers\iastora.sys
iastorac    Intel(R) Chipset SATA/PCIe RST Premium Controller    c:\windows\system32\drivers\iastorac.sys
iastoravc    Contrôleur RAID SATA de circuit microprogrammé Intel    c:\windows\system32\drivers\iastoravc.sys
iastorv    Contrôleur RAID Intel Windows 7    c:\windows\system32\drivers\iastorv.sys
iastoricon.exe    c:\program files\intel\intel(r) rapid storage technology\iastoricon.exe    9640    8    200    1380    2021-11-26 17:29    14.8.9.1053    314,57 Ko (322 120 octets)    2016-04-28 21:48
IAStorIcon    14.8.9.1053    314,57 Ko (322 120 octets)    2016-04-28 21:48    Non disponible    c:\program files\intel\intel(r) rapid storage technology\iastoricon.exe
Intel(R) Rapid Storage Technology    IAStorDataMgrSvc    Stopped    Auto    Own Process    "c:\program files\intel\intel(r) rapid storage technology\iastordatamgrsvc.exe"    Ignore    LocalSystem    0
IAStorIcon    "c:\program files\intel\intel(r) rapid storage technology\iastoriconlaunch.exe" "c:\program files\intel\intel(r) rapid storage technology\iastoricon.exe" 60    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Code:

2021-11-26  11:01    <DIR>          AP07CD~1     AppCrash_ZeroConfigServic_ac7b5ea9e2e134dab9a5b5221adaa7e6206d6fb_b3fbf967_444a1553-dca2-4b88-b551-f342b97b5283
2021-11-26  15:59    <DIR>          AP5AB7~1     AppCrash_ZeroConfigServic_57cf7f3f7ab358a92c81d1091f4b573a592b0da_b3fbf967_850b4e30-c812-410b-8e05-a1cdc41577dc

zeroconfigservice.exe    c:\program files\intel\wifi\bin\zeroconfigservice.exe    4056    8    200    1380    2021-11-26 17:25    21.10.1.0    3,92 Mo (4 110 624 octets)    2019-04-22 17:46
ZeroConfigService    21.10.1.0    3,92 Mo (4 110 624 octets)    2019-04-22 17:46    Intel® Corporation    c:\program files\intel\wifi\bin\zeroconfigservice.exe
Intel(R) PROSet/Wireless Zero Configuration Service    ZeroConfigService    Running    Auto    Own Process    "c:\program files\intel\wifi\bin\zeroconfigservice.exe"    Normal    LocalSystem    0

2021-11-26 20:58    Application Error    Nom de l’application défaillante : ZeroConfigService.exe, version : 21.10.1.0, horodatage : 0x5cbdd040&#x000d;&#x000a;Nom du module défaillant : ntdll.dll, version : 10.0.19041.1288, horodatage : 0xa280d1d6&#x000d;&#x000a;Code d’exception : 0xc0000374&#x000d;&#x000a;Décalage du défaut : 0x00000000000ff199&#x000d;&#x000a;ID processus défaillant : 0xea0&#x000d;&#x000a;Heure de démarrage de l’application défaillante : 0x01d7e30858b3fbf4&#x000d;&#x000a;Chemin de l’application défaillante : C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe&#x000d;&#x000a;Chemin du module défaillant : C:\WINDOWS\SYSTEM32\ntdll.dll&#x000d;&#x000a;Code de rapport : 1878b70b-1d4b-4506-b307-a7c01a5cf5c6&#x000d;&#x000a;Nom complet de l’ensemble défaillant : &#x000d;&#x000a;ID de l’application relative à l’ensemble défaillant :

To tune up the computer please perform the following steps in addition to replacing the misbehaving driver:
dddriver DDDriver c:\windows\system32\drivers\dddriver64dcsa.sys

1) Upgrade the BIOS: 1.7 > 1.9
Challenge Page

2) Turn off Windows fast startup

3) Reinstall Intel Rapid Storage Technology:
Challenge Page

4) Reinstall Intel Chipset drivers:
Challenge Page
Challenge Page

5) Reinstall Intel Wireless:
Challenge Page

6) Download and install:
Download Intel Drivers and Software

x BlueRobot · Nov 27, 2021

zbook said:
The logs were in a foreign language and could not be scanned.

The findings were limited by the language.

You can simply use Google Translate or any other online translator. I'm not sure why you have to explicitly mention this. I've mentioned to you before that you shouldn't ask or insinuate that the user should change their language settings for the benefit of you.

zbook said:
3) Reinstall Intel Rapid Storage Technology:
Challenge Page

4) Reinstall Intel Chipset drivers:
Challenge Page
Challenge Page

5) Reinstall Intel Wireless:
Challenge Page

6) Download and install:
Download Intel Drivers and Software

The Intel driver installer will install over Dell drivers so I'm not sure why you're suggesting this. The key problem at the moment is the Dell driver, you shouldn't be requesting the user to install several different drivers simply because their associated services crashed.

Cerbere · Nov 29, 2021

Hi, thanks for the answeres.

When I checked I had a lot of update to do with Dell apps, but even with the last update installed, I still got the BSOD problem. I looked with "services" to stop the Dell apps, but they seem to run again when I restart my computeur. Is there a way that I can stop them from starting when I open my computer, or do I need to uninstall them? If possible I would like to try and find out which one is problematic without having to remove all of the Dell apps.

x BlueRobot · Nov 30, 2021

Cerbere said:
or do I need to uninstall them? If possible I would like to try and find out which one is problematic without having to remove all of the Dell apps.

You'll need to remove all of them. They're known to cause a number of different crashes. They aren't required programs either, your operating system will run fine without them.

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