Hi, this is my first time here, and as you can guess, I have a problem of BSOD "reference by pointer". I don't know a lot about computer, so any help you could provide will be a great help.
I'ts been a while since the first blue screen appeared, and I follow a few instructions I found online but nothing works. So now I seek your help. Here some info:
Thanks for all the help you could give.
I'ts been a while since the first blue screen appeared, and I follow a few instructions I found online but nothing works. So now I seek your help. Here some info:
- A brief description of your problem (but you can also include the steps you tried): I think the first time a BSOD appeared was after I download an update of adobe, but I tried deleting the app and nothing happended.
- System Manufacturer? Dell
- Laptop or Desktop? Laptop
- Exact model number (if laptop, check label on bottom): Inspiron 5559
- OS ? (Windows 10, 8.1, 8, 7, Vista): Window 10
- x86 (32bit) or x64 (64bit)?: x64
- What was original installed OS on system? Window 8 (I think)
- Is the OS an OEM version: OEM, came pre-installed on system
- Age of system? (hardware) : 2019-05-10
- Age of OS installation? 2021-02-08
- Have you re-installed the OS? I think so
- CPU: Intel(R) Core(M) i5-6200V
- RAM (brand, EXACT model, what slots are you using?): FBD2, M471B5173EB0-YK0, slot: DIMM A
- Video Card: Intel(R) HD Graphics 520
- Is driver verifier enabled or disabled? Enabled
- What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth): ESET
- Are you using proxy, vpn, ipfilters or similar software? I use a VPN to work from home.
- Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software): I have Visual CD v10 installed, but it's been a while since I needed to use it.
- Are you currently under/overclocking? Are there overclocking software installed on your system? No
Thanks for all the help you could give.