BSOD Problem

[rifkihafidz]

· OS - Windows 10, 8.1, 8, 7, Vista ?
Windows 10
· x86 (32-bit) or x64 ?
x64
· What was original installed OS on system?
DOS (I think)
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
OEM Version
· Age of system (hardware)
4 Years maybe
· Age of OS installation - have you re-installed the OS?
About a year ago
· CPU
Intel Pentium CPU N3530 @ 2.16 GHz (4CPUs), ~2.2GHz
· Video Card
Intel HD Graphics
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer
· Exact model number (if laptop, check label on bottom)
HP 14 r-021tu
· Laptop or Desktop?
Laptop


Please help me, thanks

 

[jcgriff2]

Hi. . .

Update your Ralink Bluetooth Adapter

rtbth.sys    Mon May 25 08:36:31 2015 (5563174F)

Driver Reference Table (DRT) | rtbth.sys

Regards. . .

jcgriff2

 

[xilolee]

New bios: F.45 Rev.A --- Jul 10, 2018

It seems the Bluetooth driver is the latest:

Description: MediaTek, Inc. WLAN software update released in May, 2015
Architecture: AMD64
Classification: Drivers
Supported products: Windows 10 and later upgrade & servicing drivers
Driver Manufacturer: Ralink Technology, Corp.
Driver Class: Other Hardware
Driver Model: Ralink RT3290 802.11bgn Wi-Fi Adapter
Driver Provider: MediaTek, Inc.
Version: 5.0.57.0
Version Date: 5/18/2015