BSOD problem - pc crashes with various error messages - Windows 10 x64

G

GobGirl

Member
Joined
Dec 18, 2015
Posts
11
Hi,

Been having problems on my laptop recently with regular crashes and Blue screen error messages.

These are the more frequent messages I'm getting:

MEMORY_MANAGEMENT
CRITICAL_PROCESS_DIED
FAULTY_HARWARE_CORRUPTED_PAGE

These crashes occur quite frequently sometimes 3 times in an hour!!

The pc reboots okay and can work fine for hours or just minutes before the BSOD appears again.

Any advice as to how I can resolve this would be fantastic......as it's driving me NUTS!!

Many thanks,
 
Hi,

Thanks for your response to my request for help.
I'm a pc novice so some of the tasks you have requested are beyond my comprehension, apologies for this.
However I have been able to attach the zip files you have requested, which I hope are useful.

The run memtest86+ has me somewhat baffled & I am totally confused about how to carry out this process.

You should know that the Blue Screen of death problems suddenly occurred after a large Windows 10 update.
The update in particular was:
UPDATE FOR MICROSOFT WINDOWS (KB3133431)

Since this very same update - I am also getting advisory messages stating that 'The BROADCOM 802.11 network adapter is NOT compatible with the Version of Windows 10 installed on my pc'

I have checked but there is currently NO update available for this network adapter.

I don't know if these could be connected to the problems I'm experiencing in any way?

Your advice is much appreciated.
Thanks,
 

Attachments

GobGirl said:
The run memtest86+ has me somewhat baffled & I am totally confused about how to carry out this process.
Click to expand...
You may have to take the system to a repair shop if you are unable to perform hardware testing on your own.

For memtest86+ -- create the CD-R as outlined in the tutorial then boot from the CD and let the test run for at least 7 passes.

GobGirl said:
You should know that the Blue Screen of death problems suddenly occurred after a large Windows 10 update.
The update in particular was:
UPDATE FOR MICROSOFT WINDOWS (KB3133431)

Since this very same update - I am also getting advisory messages stating that 'The BROADCOM 802.11 network adapter is NOT compatible with the Version of Windows 10 installed on my pc'

I have checked but there is currently NO update available for this network adapter.
Click to expand...
There is nothing in the update that would cause BSODs.

As for the Broadcom wifi adapter - according to the system reports that you attached, you are accessing the Internet via the Broadcom wifi adapter. All may seem OK for now, but the lack of a driver update for Windows 10 may mean that you'll need to purchase a new wifi adapter in the future.

The problem with your system (BSODs) does appear to be hardware related.

Regards. . .

jcgriff2


Code: 
[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020816-57671-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Mon Feb  8 07:34:54.227 2016 (UTC - 5:00)
System Uptime: 5 days 20:43:04.063
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+17818 )
BUGCHECK_STR:  0x4E_2
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x4E_2_nt!_??_::FNODOBFM::_string_
Bugcheck code 0000004E
Arguments 00000000`00000002 00000000`0012ef91 00000000`0019f5ff 00000000`00000001
BiosVersion = V2.17
BiosReleaseDate = 02/27/2013
SystemManufacturer = Acer
SystemProductName = Aspire V5-571P
MaxSpeed:     1800
CurrentSpeed: 1796
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020816-40781-01.dmp]
Built by: 10586.63.amd64fre.th2_release.160104-1513
Debug session time: Mon Feb  8 07:44:41.099 2016 (UTC - 5:00)
System Uptime: 0 days 0:07:47.937
BugCheck EF, {ffffe0001c6687c0, 0, 0, 0}
Probably caused by : svchost.exe
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF_1ad31640
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID:  0xEF_1ad31640_IMAGE_svchost.exe
Bugcheck code 000000EF
Arguments ffffe000`1c6687c0 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = V2.17
BiosReleaseDate = 02/27/2013
SystemManufacturer = Acer
SystemProductName = Aspire V5-571P
MaxSpeed:     1800
CurrentSpeed: 1796
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]
 
Last edited:

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