BSOD, Please help

lamia1 · Jul 6, 2013

Was getting freezes forcing me to reboot for a few days, now also getting shutdowns with bsod detail upon reboot. I don't even know if the freezes are related but hope so. I have attached the relevant files. An help will be most appreciated.

Patrick · Jul 6, 2013

Hi,

Various different bugchecks based off of the attached DMP files~

BAD_POOL_HEADER (19)

This indicates that a pool header is corrupt.

Usual cause is a device driver has a bug.

Your *19 bugchecks seem to have SRTSP64.SYS blamed and on the stack:

Code:

fffff880`02db1008 fffff800`02ff99b2 : 00000000`00000019 00000000`00000021 fffff8a0`0a99f000 00000000`00001010 : nt!KeBugCheckEx
fffff880`02db1010 fffff880`07440ce1 : fffff8a0`15c32590 00000000`00000400 00000000`65456153 00000000`00000000 : nt!ExDeferredFreePool+0xfaa
fffff880`02db10c0 fffff8a0`15c32590 : 00000000`00000400 00000000`65456153 00000000`00000000 fffff8a0`16ff11b0 : SRTSP64+0x40ce1
fffff880`02db10c8 00000000`00000400 : 00000000`65456153 00000000`00000000 fffff8a0`16ff11b0 fffff880`09ace663 : 0xfffff8a0`15c32590
fffff880`02db10d0 00000000`65456153 : 00000000`00000000 fffff8a0`16ff11b0 fffff880`09ace663 fffff8a0`16ff11b0 : 0x400
fffff880`02db10d8 00000000`00000000 : fffff8a0`16ff11b0 fffff880`09ace663 fffff8a0`16ff11b0 00000000`00001000 : 0x65456153

This is the Symantec Real Time Storage Protection driver. I more than recommend removing Norton for troubleshooting purposes and replacing with Microsoft Security Essentials - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

The reason for this is the rest of the dumps are indicative that the storage driver is causing issues: NTFS_FILE_SYSTEM (24), PAGE_FAULT_IN_NONPAGED_AREA (50), UNEXPECTED_KERNEL_MODE_TRAP (7f) faulting iaStor.sys (Intel Storage drivers).

After removing Norton, please keep me updated on the system behavior.

Regards,

Patrick

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BSOD, Please help

lamia1

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Patrick

Sysnative Staff