bsod - OS is dutch - Windows 10 x64

[reehan]

Hi guys,

hope you can help me out. I get the BSOD every now and then on this machine, cannot really pinpoint what triggers it.

please note that the OS is in Dutch language and I this is not my own machine. answered the questions to the best of my knowledge.

[TD="class: product"] GiBy GA-78LMT-USB3 760G [/TD]

· OS - Windows 10
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 8 (i believe)
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) - 1 year
· Age of OS installation - have you re-installed the OS? 5 Months


· CPU - AMD FX-4300, 3,8 GHZ
· Video Card - Club 3D AMD Radeon™ R5 230
· MotherBoard - GiBy GA-78LMT-USB3 760G
· Power Supply - brand & wattage - XILENCE Performance C 500W ATX23


· System Manufacturer - Self built
· Laptop or Desktop - Desktop

Thanks !!

 

[axe0]

Hi reehan,

Please remove Daemon Tools & Gigabyte software, both are known for causing problems.

Please ensure the SSD firmware is up to date.

Please remove this driver

aoddriver4.3	[COLOR=#ff0000]AODDriver4.3[/COLOR]	\??\[COLOR=#ff0000]c:\program files\ati technologies\ati.ace\fuel\amd64\aoddriver2.sys[/COLOR]

Please uninstall Avast and use Windows Defender as alternative while troubleshooting.
I suggest to uninstall Avast first using the normal way, through programs & features in control panel, then using the uninstall utility you can get from here to make sure everything is removed properly.

ffffd000`236328a8  fffff800`c4fde3edUnable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x2e3ed

 

[reehan]

Hi axe0,

Thanks !
done all your steps, except removing aoddriver2.sys
Not sure on how to uninstall this ?
Having said that, no bsod so far..

Also, may be off topic, but is Windows Defender sufficient or would you recommend an antivirus (apart from Avast off course)?

 

[axe0]

Windows Defender is good enough for most daily usage as long as you know what you're doing and do nothing that may be suspicious like clicking on a link in a mail or opening an attachment from a strange mail (obvious examples).

 

[reehan]

Thanks axe0,

No more BSOD since performing the steps.

 

[axe0]

Glad to hear :smile9: