BSOD - Ongoing issue even after formatting computer

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Vivek86

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Oct 18, 2018
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First I would like to say that I had an issue installing the ''Sysnative BSOD Dump + System File Collection App'', it was stuck on ''Waiting for systeminfo'' for 20 minutes, I gave it a search and there was only one thread back on 2014 on another website talking about it, forum manager didn't know what to do about it and he was requested the minidump file and the memory.dmp file so I will attach it here. I would also like to say that the only way for me to avoid these BSOD's is to go to Control Panel > Energy Options > Processor power management (Advanced options) and set the Maximum state of the processor to be always below 30%. Which is very annoying as you would imagine.

· OS?
Windows 7
· x64 or x32?
x64
· What was original installed OS on system?
Windows 7
· Is the OS an OEM version
I purchased it from retailer
· Age of system (hardware)
A little over 3 years
· Age of OS installation - have you re-installed the OS?
Never, only formatting over the years.
· CPU?
Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
· Video Card?
ASUS HD7770-DC-1GD5-V2 AMD Radeon HD 7770 VGA 1 GB GDDR5 Graphics Card
· MotherBoard - (if NOT a laptop)
Aspire M3985
· Power Supply - brand & wattage (if laptop, skip this one)
EVGA 500 W1, 80+ WHITE 500W
· System Manufacturer
Acer
· Exact model number (if laptop, check label on bottom)
MC10B + 20 LCD P207HV
· Laptop or Desktop?
Desktop

Minidump ZIP File
View attachment bsod.zip

Can't put the memory.dmp file in a zip file, please provide me a way for me to share it with you all.
 
It looks like the most likely cause is the cbfs6.sys driver. (Callback File System Driver from EldoS Corporation Callback Technologies | System-level components for data storage and access control). It also seems to be used be some cloud storage providers. Are you familiar with this driver or use any cloud providers that may use it? We can try disabling it as a temporary test or removing it if not needed.

*** WARNING: Unable to verify timestamp for cbfs6.sys
*** ERROR: Module load completed but symbols could not be loaded for cbfs6.sys

Code: 
[COLOR=#1E1E1E]fffff880`04cd9000 fffff880`04d4e000   [/COLOR][U][COLOR=#0066CC]cbfs6[/COLOR][/U][COLOR=#1E1E1E]    T (no symbols)           [/COLOR]
[COLOR=#1E1E1E]    Loaded symbol image file: cbfs6.sys[/COLOR]
[COLOR=#1E1E1E]    Image path: \??\C:\Windows\system32\drivers\cbfs6.sys[/COLOR]
[COLOR=#1E1E1E]    Image name: cbfs6.sys[/COLOR]
[U][COLOR=#0066CC]Browse all global symbols[/COLOR][/U][U][COLOR=#0066CC]functions[/COLOR][/U][U][COLOR=#0066CC]data[/COLOR][/U]
[COLOR=#1E1E1E]    Timestamp:        Fri Sep  9 13:23:14 2016 (57D31A32)[/COLOR]
 
dmccoy said:
It looks like the most likely cause is the cbfs6.sys driver. (Callback File System Driver from EldoS Corporation Callback Technologies | System-level components for data storage and access control). It also seems to be used be some cloud storage providers. Are you familiar with this driver or use any cloud providers that may use it? We can try disabling it as a temporary test or removing it if not needed.

*** WARNING: Unable to verify timestamp for cbfs6.sys
*** ERROR: Module load completed but symbols could not be loaded for cbfs6.sys

Code: 
[COLOR=#1E1E1E]fffff880`04cd9000 fffff880`04d4e000   [/COLOR][U][COLOR=#0066CC]cbfs6[/COLOR][/U][COLOR=#1E1E1E]    T (no symbols)           [/COLOR]
[COLOR=#1E1E1E]    Loaded symbol image file: cbfs6.sys[/COLOR]
[COLOR=#1E1E1E]    Image path: \??\C:\Windows\system32\drivers\cbfs6.sys[/COLOR]
[COLOR=#1E1E1E]    Image name: cbfs6.sys[/COLOR]
[U][COLOR=#0066CC]Browse all global symbols[/COLOR][/U][U][COLOR=#0066CC]functions[/COLOR][/U][U][COLOR=#0066CC]data[/COLOR][/U]
[COLOR=#1E1E1E]    Timestamp:        Fri Sep  9 13:23:14 2016 (57D31A32)[/COLOR]
Click to expand...

No I've never heard of this company or this driver, have deleted it for now. Also I guess it's useful to point out that the BSOD message was ''A clock interrupt was not received on a secondary processor within the allocated time interval''. Will test and see what happens. Thank you! dmccoy.
 
I have also heard it can be used by malware and since you are not aware of it then I recommend you perform the following steps as well.

Download MiniToolBox by Farbar and save it to your desktop.
Run as Administrator to start the tool
  1. Select to Run All options
  2. Click Go and wait patiently
  3. Upon completion (a reboot may be needed) a file called Result.txt will be saved on your desktop.
  4. Upload or Paste the Results.txt to your next reply
Rkill
  1. Download Rkill from the below link.
    Page not found
  2. Double click on Rkill program to stop the malicious programs from running
  3. RKill will now start working in the background, please be patient while it looks for malicious process and tries to end them
  4. When the Rkill tool has completed its task, it will generate a log
  5. Do Not Reboot your computer or the malware programs will start again
  6. Upload or Paste your Log file to next reply
Adware Cleaner
Download Adware Cleaner to your desktop.
Important! close all open programs and internet browsers
  1. Double click on AdwCleaner.exe to run the tool
  2. Right-click on program and select Run As Administrator.
  3. Click on the scan button
  4. When the scan is ready click on the Clean button
  5. Upload or Paste the log in your next reply.
Junkware Removal Tool
  1. Please download Junkware Removal Tool to your Desktop.
  2. Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
  3. Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  4. The tool will open and start scanning your system.
  5. Please be patient as this can take a while to complete, depending on your system's specifications.
  6. On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  7. Please post the contents of JRT.txt into your reply.
Please download Malwarebytes Anti-Malware to your desktop.
https://www.malwarebytes.com/mwb-download/
  • Launch Malwarebytes Anti-Malware Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has Started
  • Click on the Settings button
  • Click on Protection tab
  • Enable the Scan for rootkits
  • select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.
  • Reboot your computer if prompted.
  • After the restart, Open Malwarebytes
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)
 

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