BSOD on windows 10

superduper · Aug 17, 2019

Hello, this is what happening to my pc since 3 days ago
-BSOD when I try to do chkdsk
-BSOD when I try to update windows 10 on the website
-I tried to go into safe mode but fail because everytime I change something on my pc eg deleting some files, force boot into safe mode by msconfig, when I restart my pc all the changes/setting will be reset like nothing happened. So, I cant go into safe mode and also I cant delete any files because after restard it will still be there.
-I've tried also to recover but it fails because of something "GatherWrite.."
-I've tried to do the frest start/reset and everything but after restart my pc, it does't change anything
-I tried to do this SFCFix and attached the result here.

axe0 · Aug 17, 2019

Please follow Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

superduper · Aug 17, 2019

OS - Windows 10
· x64 (64-bit)
· What was the originally installed OS on the system? (Windows 10)
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? (Download from website windows 10)
· Age of system (hardware) (less than 1 year)
· Age of OS installation - have you re-installed the OS? (8 month+) (Never)

· CPU - AMD Ryzen 3 2200g
· Video Card - SAPPHIRE Nitro+ RX 570
· MotherBoard - (Asrock B450 Pro)
· Power Supply - brand & wattage (Gamdias Astrape 550 Watt)

· System Manufacturer
· Exact model number (if laptop, check label on the bottom)

· Laptop or Desktop? (Desktop)

x BlueRobot · Aug 17, 2019

Unfortunately, it seems that no dump files were saved at the time of the crash. What files are you trying to delete?

x BlueRobot · Aug 17, 2019

Code:

Event[7]:
Log Name: Application
Source: ESENT
Date: 2019-08-18T01:37:25.066
Event ID: 485
Task: General
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-U4IQ2N1
Description:
SearchIndexer (2080,D,35) Windows: An attempt to delete the file "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.jfm" failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The delete file operation will fail with error -1032 (0xfffffbf8).

I've noticed a number of these file deletion failure errors?

Code:

Event[59]:
Log Name: Application
Source: ESENT
Date: 2019-08-18T01:36:14.415
Event ID: 474
Task: Database Page Cache
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-U4IQ2N1
Description:
SearchIndexer (1856,D,35) Windows: The database page read from the file "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb" at offset 229376 (0x0000000000038000) (database page 6 (0x6)) for 32768 (0x00008000) bytes failed verification due to a page checksum mismatch. The stored checksum was [82e07d1fbfc6e0d2:412d412dd5920755:c665399a4e80f0c2:89ae89aeb6c42cbd] and the computed checksum was [82e07d1fbfc6e472:412d412dd59203f5:c665399a4e80f462:89ae89aeb6c4281d]. The read operation will fail with error -1018 (0xfffffc06). If this condition persists then please restore the database from a previous backup. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

I've noticed that there is a few of these errors too. This seems to be related to file indexing provided by Windows - What is the Windows.edb file in Windows 10/8/7

From further investigation, similar errors:

Code:

Event[0]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-08-18T01:37:25.453
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-U4IQ2N1
  Description: 
The Windows Search service terminated unexpectedly.  It has done this 37 time(s).

Event[1]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-08-18T01:37:25.453
  Event ID: 7023
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-U4IQ2N1
  Description: 
The Windows Search service terminated with the following error: 
The device is not ready.

superduper · Aug 17, 2019

Rightnow I'm just trying to delete Norton Antivirus files because it seems like it causing the problems to my pc, but everytime after I restart it will still be there.

x BlueRobot · Aug 17, 2019

I would suggest doing a HDD Extended Test using - WD Software

Is the Kingston drive a SSD? If so, I would suggest running this test - SSD Manager - Monitor Drive Health and Usage | Kingston

x BlueRobot · Aug 17, 2019

superduper said:
Rightnow I'm just trying to delete Norton Antivirus files because it seems like it causing the problems to my pc, but everytime after I restart it will still be there.

If you wish to remove Norton, then please try their removal tool - Download and run the Norton Remove and Reinstall tool

What problems does it seem to be causing?

superduper · Aug 17, 2019

x BlueRobot said:
I would suggest doing a HDD Extended Test using - WD Software

Is the Kingston drive a SSD? If so, I would suggest running this test - SSD Manager - Monitor Drive Health and Usage | Kingston

yes the Kingston drive is a SSD, I just try to run the program but it cause BSOD with stop code memory management

superduper · Aug 17, 2019

x BlueRobot said:
If you wish to remove Norton, then please try their removal tool - Download and run the Norton Remove and Reinstall tool

What problems does it seem to be causing?

my pc right now having this problems..I still cant figure out what is the main problem yet..
-BSOD when I try to do chkdsk
-BSOD when I try to update windows 10 on the website
-I tried to go into safe mode but fail because everytime I change something on my pc eg deleting some files, force boot into safe mode by msconfig, when I restart my pc all the changes/setting will be reset like nothing happened. So, I cant go into safe mode and also I cant delete any files because after restard it will still be there.
-I've tried also to recover but it fails because of something "GatherWrite.."
-I've tried to do the frest start/reset and everything but after restart my pc, it does't change anything
-I tried to do this SFCFix and attached the result here.

x BlueRobot · Aug 17, 2019

Those problems are very unlikely related to Norton, if you're able to, then please upload the latest crash dump using the same tool as used within the posting instructions. I suspect that there is an underlying hardware misconfiguration or something is failing like your SSD.

superduper · Aug 17, 2019

For example I download something and save it on Local C (which is my SSD), after I restart my pc the downloaded files will not be there. The same goes to when I try to empty my recycle bin, after I restart the pc the files will still be there.

superduper · Aug 17, 2019

x BlueRobot said:
Those problems are very unlikely related to Norton, if you're able to, then please upload the latest crash dump using the same tool as used within the posting instructions. I suspect that there is an underlying hardware misconfiguration or something is failing like your SSD.

Hmm but I install my windows in SSD, without it I can still run my pc?
I will upload the latest one after it done.

superduper · Aug 17, 2019

This one the latest.

x BlueRobot · Aug 18, 2019

Unfortunately, there doesn't seem to be any dump files again, which suggests that the issue is most likely hardware related.

Are you able to please run the following tool? It will only show the SMART diagnostic values for your SSD:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

superduper · Aug 18, 2019

The SSD is unsupported.

x BlueRobot · Aug 18, 2019

Are you able to try CrystalDiskInfo? There's a download link for the standard edition, please provide a screenshot once it is running.

Crystal Dew World

superduper · Aug 18, 2019

Yes, I have no problem running crystaldiskinfo. I attached the result for SSD and HDD

x BlueRobot · Aug 18, 2019

The SMART values for your SSD seems to be fine, could you please try running the Kingston SSD diagnostic tool again? Hopefully it'll run without issues this time.

superduper · Aug 18, 2019

Still not supported

BSOD on windows 10

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