BSOD on Windows 10

Solitario

Member
Joined
Jun 23, 2015
Posts
403
Location
Argentina.
Hello, I wanted to know if someone can help me solve the blue screen. Attached the reports. Thank you very much in advance. Best regards.

==================================================
Archivo de volcado: 121717-6031-01.dmp
Hora del fallo : 17/12/2017 15:49:55
Cadena de comprobación de error:
Código de comprobación de error: 0x00000109
Parámetro 1 : a3a00863`afff97fa
Parámetro 2 : b3b714ea`02816b21
Parámetro 3 : 00000000`c0000082
Parámetro 4 : 00000000`00000007
Causado por controlador: ntoskrnl.exe
Causado por dirección: ntoskrnl.exe+1640e0
Descripción :
Nombre :
Companía :
Versión :
Proceso : x64
Crash Address : ntoskrnl.exe+1640e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\121717-6031-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 16299
Dump File Size : 322.751
Dump File Time : 17/12/2017 15:50:28
==================================================


==================================================
Archivo de volcado: 121717-5890-01.dmp
Hora del fallo : 17/12/2017 15:09:42
Cadena de comprobación de error:
Código de comprobación de error: 0x00000101
Parámetro 1 : 00000000`00000018
Parámetro 2 : 00000000`00000000
Parámetro 3 : fffff800`00e27180
Parámetro 4 : 00000000`00000000
Causado por controlador: ntoskrnl.exe
Causado por dirección: ntoskrnl.exe+1640e0
Descripción :
Nombre :
Companía :
Versión :
Proceso : x64
Crash Address : ntoskrnl.exe+1640e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\121717-5890-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 16299
Dump File Size : 413.199
Dump File Time : 17/12/2017 15:10:15
==================================================
 
[FONT=&quot]When running the application[/FONT]SysnativeFileCollectionApp [FONT=&quot]tells me that Windows Script Host is disabled.[/FONT]
 
Please reboot your system and copy/paste the following command in an admin command prompt, upload the new created folder CollectedFiles on your desktop as a zip.
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform
 
There doesn't look to be any dumps, did you use Ccleaner, disk cleanup or similar tools by any chance?
 
It's difficult for me to look at the eventlog, since I can't read your language, to find any possible reason, if there are any, as to why there are no dumps, could you run the memory test linked in the BSOD posting instruction.
 
I think it was solved by changing from the BIOS the speed of the video card. I put it in Gen 3 and they didn't return the blue screenshots.
 
And you can not use a translation service like Google? Or is there someone in the Forum staff who understands Spanish? Thanks a lot. Best regards.
 
Great to hear the problem is solved!

It takes a lot of time to use Google translator or similar translators for the data the eventlog has.
 
==================================================
Archivo de volcado: 122117-6015-01.dmp
Hora del fallo : 21/12/2017 15:42:17
Cadena de comprobación de error:
Código de comprobación de error: 0x00000101
Parámetro 1 : 00000000`00000018
Parámetro 2 : 00000000`00000000
Parámetro 3 : fffff801`98ce2180
Parámetro 4 : 00000000`00000000
Causado por controlador: ntoskrnl.exe
Causado por dirección: ntoskrnl.exe+1640e0
Descripción :
Nombre :
Companía :
Versión :
Proceso : x64
Crash Address : ntoskrnl.exe+1640e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\122117-6015-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 16299
Dump File Size : 417.103
Dump File Time : 21/12/2017 15:42:50
==================================================
 
Hello and welcome!

Your issues appear to have been caused by Comodo. Please remove it from your system completely.

Code:
[COLOR=red][B]intelppm.sys Thu Sep 22 12:43:11 2011  (4E7B113F)[/B][/COLOR] 
Intel Processor driver  http://downloadcenter.intel.com/Default.aspx also at 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

[COLOR=red][B]RimSerial_AMD64.sys Mon Oct 22 22:51:51 2012 (5085B1E7)[/B][/COLOR]  
Virtual Serial Port driver for Blackberry [URL]http://www.rim.com/products/[/URL]  
[URL="http://www.carrona.org/drivers/driver.php?id=RimSerial_AMD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RimSerial_AMD64.sys[/COLOR][/B][/URL] 

[COLOR=red][B]speedfan.sys Sat Dec 29 21:59:35 2012 (50DF59B7)[/B][/COLOR]  
SpeedFan [url=http://www.almico.com/sfdownload.php]Download SpeedFan - Access temperature sensor in your computer[/url] 
[URL="http://www.carrona.org/drivers/driver.php?id=speedfan.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]speedfan.sys[/COLOR][/B][/URL] 

[COLOR=red][B]rimvndis6_AMD64.sys Fri Jan 9 18:15:32 2015 (54B00CB4)[/B][/COLOR]  
RIM (Blackberry) Tunnel Driver [URL]http://www.rim.com/products/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=rimvndis6_AMD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]rimvndis6_AMD64.sys[/COLOR][/B][/URL] 

[COLOR=red][B]GUBootStartup.sys Thu Apr 23 04:03:58 2015 (5538530E)[/B][/COLOR]  
GlarySoft - Glary Utilities Startup Manager Tool driver  [URL]http://www.glarysoft.com/downloads/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]GUBootStartup.sys[/COLOR][/B][/URL] 

TeeDriverW8x64.sys Mon Aug  31 21:49:07 2015 (55E4AFB3) 
Intel Management Engine Interface (MEI) driver  OEM or [URL]http://downloadcenter.intel.com[/URL][br][br]Installation instructions -  [URL]https://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391[/URL]  
[URL="http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]TeeDriverW8x64.sys[/COLOR][/B][/URL] 

iwdbus.sys Fri Nov 6  00:10:07 2015 (563BE1CF) 
Intel WIDI Bus Enumerator driver[br]Related to  Intel Widi - Wireless Display  [URL]http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22widi%22[/URL]  
[URL="http://www.carrona.org/drivers/driver.php?id=iwdbus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iwdbus.sys[/COLOR][/B][/URL] 

zamguard64.sys Wed Aug 17 19:06:53  2016 (57B499AD) 
Zemana ZAM AntiMalware driver  [URL]https://www.zemana.com/Download[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=zamguard64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]zamguard64.sys[/COLOR][/B][/URL] 

iaStorA.sys Tue Sep 13 16:45:46  2016 (57D8111A) 
Intel RST (Rapid Storage Technology) driver  [URL]http://downloadcenter.intel.com/Default.aspx[/URL] XP 
[URL="http://www.carrona.org/drivers/driver.php?id=iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaStorA.sys[/COLOR][/B][/URL] 

rt640x64.sys Wed Oct 5 15:32:55  2016 (57F50107) 
Realtek NICDRV 8169 PCIe GBE Family Controller driver [br]  [URL]http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false[/URL]  
[URL="http://www.carrona.org/drivers/driver.php?id=rt640x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]rt640x64.sys[/COLOR][/B][/URL] 

epp.sys Fri Nov 18 20:31:52 2016  (582F5728) 

[COLOR=#777777][COLOR=#4b0082]epp.sys[/COLOR] - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed.[/COLOR]  

keyscrambler.sys Sun Feb 19 20:15:12 2017 (58A9EEC0) 
KeyScrambler  Keyboard Encryption Driver [URL]http://www.qfxsoftware.com/support.htm[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=keyscrambler.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]keyscrambler.sys[/COLOR][/B][/URL] 

KeyCrypt64.sys Wed Mar 22  11:44:48 2017 (58D255A0) 
Zemana AntiLogger Free driver  [URL]http://www.zemana.com/product/antilogger-free/overview/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=KeyCrypt64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]KeyCrypt64.sys[/COLOR][/B][/URL] 

isedrv.sys Wed Mar 29 08:39:19  2017 (58DB5697) 

[COLOR=#777777][COLOR=#4b0082]isedrv.sys[/COLOR] - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed.[/COLOR] 

tapprotonvpn.sys Fri Aug 25 06:36:55 2017 (599FA967)  

[COLOR=#777777][COLOR=#4b0082]tapprotonvpn.sys[/COLOR] - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed.[/COLOR] 

cmderd.sys  Thu Nov 16 14:07:45 2017 (5A0D8DA1) 
COMODO Internet Security Eradication  Driver  [URL]http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692[/URL]  Requires registration 
[URL="http://www.carrona.org/drivers/driver.php?id=cmderd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]cmderd.sys[/COLOR][/B][/URL] 

cmdhlp.sys Thu Nov 16 14:07:57 2017  (5A0D8DAD) 
COMODO Firewall Pro Helper Driver  [URL]http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692[/URL]  Requires registration 
[URL="http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]cmdhlp.sys[/COLOR][/B][/URL] 

inspect.sys Thu Nov 16 14:08:03  2017 (5A0D8DB3) 
COMODO Firewall Pro Firewall Driver  [URL]http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692[/URL]  Requires registration 
[URL="http://www.carrona.org/drivers/driver.php?id=inspect.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]inspect.sys[/COLOR][/B][/URL] 

cmdguard.sys Thu Nov 16 14:09:32  2017 (5A0D8E0C) 
COMODO Firewall Pro Sandbox Driver  [URL]http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692[/URL]  Requires registration 
[URL="http://www.carrona.org/drivers/driver.php?id=cmdguard.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]cmdguard.sys[/COLOR][/B][/URL] 

nvlddmkm.sys Tue Nov 28 00:51:12  2017 (5A1CA4F0) 
nVidia Video drivers  [URL]http://www.nvidia.com/Download/index.aspx[/URL][br]Get from OEM for laptops 
[URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvlddmkm.sys[/COLOR][/B][/URL] 


Code:

Debug session time: Thu Dec 21 19:42:17.336 2017 (UTC + 1:00)

Loading Dump File [D:\SysnativeBSODApps\122117-6015-01.dmp]

System Uptime: 0 days 4:15:12.953

*** WARNING: Unable to verify timestamp for cmdguard.sys

*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

BugCheck 101, {18, 0, fffff80198ce2180, 0}

BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000101"]CLOCK_WATCHDOG_TIMEOUT (101)[/URL]

Bugcheck code 00000101

Arguments: 

Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.

Arg2: 0000000000000000, 0.

Arg3: fffff80198ce2180, The PRCB address of the hung processor.

Arg4: 0000000000000000, The index of the hung processor.

BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

PROCESS_NAME:  ReflectMonitor

FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE!unknown_function

MaxSpeed:     3600

CurrentSpeed: 3600

BiosVersion = P7.10

BiosReleaseDate = 07/18/2017

SystemManufacturer = To Be Filled By O.E.M.

BaseBoardManufacturer = ASRock

SystemProductName = To Be Filled By O.E.M.

BaseBoardProduct = H110M-HDV R3.0

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``





--- E O J --- 2017 Dec 21 20:24:03 PM _88-dbug  Copyright 2017 Sysnative Forums 
--- E O J --- 2017 Dec 21 20:24:03 PM  _88-dbug Copyright 2017 Sysnative Forums 
--- E O J --- 2017 Dec 21 20:24:03  PM _88-dbug Copyright 2017 Sysnative Forums
 
Hello Solitario,

I've had a look at your crash dump and there are indications that your antivirus and firewall software are causing problems. I would recommend that you uninstall COMODO Internet security and also the EMSISOFT Anti-malware programs. For now you should use Windows Defender as your anti-virus and the built in W10 Firewall while troubleshooting.

Code:
[COLOR=#1e1e1e]fffffd04`b49c6f48  fffff803`3fe76628[/COLOR][COLOR=#1e1e1e]Unable to load image epp.sys, Win32 error 0n2[/COLOR]
[COLOR=#1e1e1e]*** WARNING: Unable to verify timestamp for epp.sys[/COLOR]
[COLOR=#1e1e1e]*** ERROR: [/COLOR][COLOR=#ff0000]Module load completed but symbols could not be loaded for epp.sys

[/COLOR][COLOR=#1e1e1e]*** WARNING: Unable to verify timestamp for [/COLOR]cmdguard.sys
[COLOR=#1e1e1e]*** ERROR: [/COLOR][COLOR=#ff0000]Module load completed but symbols could not be loaded for cmdguard.sys[/COLOR]

Run your system without these programs for a while and see if it stops the BSOD.
 
Sorry, I didn't see softwaremaniac had already responded. If you thought you had removed Comodo there are still drivers left behind that are loading - you may need to manually remove the ones highlighted in red above. The same applies to EMSISOFT.

Have a look here for more details of uninstaller tools for AV products: Antivirus Uninstallers
 

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