Since this is new computer, it may be easier to use the warranty provided and backup any personal files before sending the laptop away. Nevertheless, here is the analysis of the problem:
Code:
BugCheck D1, {ffffffff, 2, 0, fffff880053084e0}
Probably caused by : dnelwf64.sys ( dnelwf64+44e0 )
It seems like a simple illegal page fault at the wrong IRQL level.
Code:
0: kd> .frame /r 3
03 fffff880`071a5880 fffffa80`03da0b80 dnelwf64+0x44e0
rax=0000000021230000 rbx=00000000ffffffff rcx=00000000ffffffff
rdx=fffffa800a930731 rsi=ffffffffffffffff rdi=fffffa800705e870
rip=fffff880053084e0 rsp=fffff880071a5880 rbp=fffffa8007373d80
r8=fffffa800a930730 r9=00000000000000d0 r10=fffff80002e4eb80
r11=fffffa8003da0b80 r12=fffffa80098a4060 r13=fffffa8009106780
r14=00000000e123800a r15=fffffa8007f9e090
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00200282
dnelwf64+0x44e0:
fffff880`053084e0 488b19 mov rbx,qword ptr [rcx] ds:002b:00000000`ffffffff=????????????????
It's shame couldn't get any pool information just a confirmation using the
!pool @rcx extension.
Code:
0: kd> lmvm dnelwf64
start end module name
fffff880`05304000 fffff880`05329000 dnelwf64 T (no symbols)
Loaded symbol image file: dnelwf64.sys
Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
Image name: dnelwf64.sys
Timestamp: Thu Jul 28 07:36:44 2011 (4E31037C)
CheckSum: 00027709
ImageSize: 00025000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your
Citrix Deterministic Networks DNE Driver (Cisco VPM Client) driver seems to be causing problems, please update to a later version from here -
DNE Support - Deterministic Networks - Citrix
Code:
0: kd> knL
# Child-SP RetAddr Call Site
00 fffff880`071a55a8 fffff800`02cd2169 nt!KeBugCheckEx
01 fffff880`071a55b0 fffff800`02cd0de0 nt!KiBugCheckDispatch+0x69
02 fffff880`071a56f0 fffff880`053084e0 nt!KiPageFault+0x260
03 fffff880`071a5880 fffffa80`03da0b80 dnelwf64+0x44e0
04 fffff880`071a5888 00000000`ffffffff 0xfffffa80`03da0b80
05 fffff880`071a5890 ffffffff`ffffffff 0xffffffff
06 fffff880`071a5898 fffffa80`071071d0 0xffffffff`ffffffff
07 fffff880`071a58a0 00000000`00000000 0xfffffa80`071071d0
Please check for any updates for your
Broadcom NetXtreme Gigabit Ethernet driver from here -
Ethernet NIC Driver Downloads | Broadcom
It would be best to check the OEM model page for your computer firstly, since some companies like Dell will make specific modifications for a particular model.
