BSOD on new Windows 7 Dell Laptop

GaelForce · Feb 5, 2014

· OS - Windows 7
· x6
· What was original installed OS on system? - Windows 7
· The OS is OEM
· Age of system (hardware) - 1 month
· Age of OS installation - have you re-installed the OS? 1 month, No re-install

· CPU - i5 3230M
· Video Card - Intel HD Graphics 4000
· MotherBoard - Latitude E5530 non-vPro

· System Manufacturer - Dell
· Exact model number - Latitude E5530

· Laptop

x BlueRobot · Feb 5, 2014

Since this is new computer, it may be easier to use the warranty provided and backup any personal files before sending the laptop away. Nevertheless, here is the analysis of the problem:

Code:

BugCheck D1, {ffffffff, 2, 0, fffff880053084e0}

Probably caused by : dnelwf64.sys ( dnelwf64+44e0 )

It seems like a simple illegal page fault at the wrong IRQL level.

Code:

0: kd> .frame /r 3
03 fffff880`071a5880 fffffa80`03da0b80 dnelwf64+0x44e0
rax=0000000021230000 rbx=00000000ffffffff rcx=00000000ffffffff
rdx=fffffa800a930731 rsi=ffffffffffffffff rdi=fffffa800705e870
rip=fffff880053084e0 rsp=fffff880071a5880 rbp=fffffa8007373d80
 r8=fffffa800a930730  r9=00000000000000d0 r10=fffff80002e4eb80
r11=fffffa8003da0b80 r12=fffffa80098a4060 r13=fffffa8009106780
r14=00000000e123800a r15=fffffa8007f9e090
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00200282
dnelwf64+0x44e0:
fffff880`053084e0 488b19          mov     rbx,qword ptr [rcx] ds:002b:00000000`ffffffff=????????????????

It's shame couldn't get any pool information just a confirmation using the !pool @rcx extension.

Code:

0: kd> lmvm dnelwf64
start             end                 module name
fffff880`05304000 fffff880`05329000   dnelwf64 T (no symbols)           
    Loaded symbol image file: dnelwf64.sys
    Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Thu Jul 28 07:36:44 2011 (4E31037C)
    CheckSum:         00027709
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Citrix Deterministic Networks DNE Driver (Cisco VPM Client) driver seems to be causing problems, please update to a later version from here - DNE Support - Deterministic Networks - Citrix

Code:

0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff880`071a55a8 fffff800`02cd2169 nt!KeBugCheckEx
01 fffff880`071a55b0 fffff800`02cd0de0 nt!KiBugCheckDispatch+0x69
02 fffff880`071a56f0 fffff880`053084e0 nt!KiPageFault+0x260
03 fffff880`071a5880 fffffa80`03da0b80 dnelwf64+0x44e0
04 fffff880`071a5888 00000000`ffffffff 0xfffffa80`03da0b80
05 fffff880`071a5890 ffffffff`ffffffff 0xffffffff
06 fffff880`071a5898 fffffa80`071071d0 0xffffffff`ffffffff
07 fffff880`071a58a0 00000000`00000000 0xfffffa80`071071d0

Please check for any updates for your Broadcom NetXtreme Gigabit Ethernet driver from here - Ethernet NIC Driver Downloads | Broadcom

It would be best to check the OEM model page for your computer firstly, since some companies like Dell will make specific modifications for a particular model.

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BSOD on new Windows 7 Dell Laptop

GaelForce

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x BlueRobot

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