J jhickey080808 Contributor Joined May 4, 2021 Posts 7 May 4, 2021 #1 Hello... the laptop was idle for awhile and then next time checked it was displaying a bluescreen. I appreciate any help. Speccy URL: http://speccy.piriform.com/results/8XgZWs40ipKwlLaECGo51qL Sysnative zip file attached. Attachments SysnativeFileCollectionApp.zip 2.6 MB · Views: 3
Hello... the laptop was idle for awhile and then next time checked it was displaying a bluescreen. I appreciate any help. Speccy URL: http://speccy.piriform.com/results/8XgZWs40ipKwlLaECGo51qL Sysnative zip file attached.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,222 Location %systemroot% May 5, 2021 #2 There doesn't appear to be any dump files in the .zip you've provided. Could you please zip and upload the following file to a file sharing site (Google Drive, One Drive etc.), it will be too large to attach to your forum post. Code: %systemroot%\MEMORY.DMP
There doesn't appear to be any dump files in the .zip you've provided. Could you please zip and upload the following file to a file sharing site (Google Drive, One Drive etc.), it will be too large to attach to your forum post. Code: %systemroot%\MEMORY.DMP
J jhickey080808 Contributor Joined May 4, 2021 Posts 7 May 5, 2021 #3 OK thanks for the response. I have uploaded the zipped file to the link below. OneDrive
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,222 Location %systemroot% May 5, 2021 #4 Unfortunately, the dump file is mostly corrupt for some reason and therefore it isn't going to provide much useful information. My only suggestion at the moment would be to enable Driver Verifier - Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista
Unfortunately, the dump file is mostly corrupt for some reason and therefore it isn't going to provide much useful information. My only suggestion at the moment would be to enable Driver Verifier - Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista
J jhickey080808 Contributor Joined May 4, 2021 Posts 7 May 5, 2021 #5 ok, thank you for taking the time to look at the files.
jcgriff2 Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.) Staff member Joined Feb 19, 2012 Posts 21,541 Location New Jersey Shore May 5, 2021 #6 The dump file is overflowing with NTSTATUS exception error code 0xc0000147 - which refers to the page file. From Microsoft - 0xc147 - Microsoft Docs said: NTSTATUS 0xc0000147 Unable to Create Paging File. The creation of the paging file %hs failed (%lx). The requested size was %ld. Click to expand... Your page file may be corrupted. Turn page file (virtual memory) off via SYSTEM in Control Panel; delete pagefile (see CODE box below) - c:\pagefile.sys Note - you may have to change file attributes and un-hide the pagefile. Bring up an Admin CMD prompt; Type/paste the following one line at a time; hit enter after each line) - check for pagefile first (1st command after "cd" command)l; then un-hide it (2nd command); then delete it (last command) - c: is assumed to be your Windows OS drive - Code: cd c:\ dir /a c:\pagefile.sys attrib -h c:\pagefile.sys del c:\pagefile.sys Turn page file (virtual memory) back on - System managed - for all drives Also, for info, a 0xc147 exception code could mean that there is a problem with the hard drive. I would also advise you to run chkdsk from the CMD prompt as well - chkdsk /f /r - then reboot the system PLEASE be sure to run Driver Verifier as @x BlueRobot has asked you to do. Regards. . . jcgriff2
The dump file is overflowing with NTSTATUS exception error code 0xc0000147 - which refers to the page file. From Microsoft - 0xc147 - Microsoft Docs said: NTSTATUS 0xc0000147 Unable to Create Paging File. The creation of the paging file %hs failed (%lx). The requested size was %ld. Click to expand... Your page file may be corrupted. Turn page file (virtual memory) off via SYSTEM in Control Panel; delete pagefile (see CODE box below) - c:\pagefile.sys Note - you may have to change file attributes and un-hide the pagefile. Bring up an Admin CMD prompt; Type/paste the following one line at a time; hit enter after each line) - check for pagefile first (1st command after "cd" command)l; then un-hide it (2nd command); then delete it (last command) - c: is assumed to be your Windows OS drive - Code: cd c:\ dir /a c:\pagefile.sys attrib -h c:\pagefile.sys del c:\pagefile.sys Turn page file (virtual memory) back on - System managed - for all drives Also, for info, a 0xc147 exception code could mean that there is a problem with the hard drive. I would also advise you to run chkdsk from the CMD prompt as well - chkdsk /f /r - then reboot the system PLEASE be sure to run Driver Verifier as @x BlueRobot has asked you to do. Regards. . . jcgriff2
J jhickey080808 Contributor Joined May 4, 2021 Posts 7 May 7, 2021 #7 Thank you... I expect to have this laptop in front of me on Monday and will follow your suggestions. I appreciate it. I am posting another issue with a different HP Omen in a moment.
Thank you... I expect to have this laptop in front of me on Monday and will follow your suggestions. I appreciate it. I am posting another issue with a different HP Omen in a moment.
J jhickey080808 Contributor Joined May 4, 2021 Posts 7 May 10, 2021 #8 hmmm... where am I going wrong?
M MichaelB Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined Dec 3, 2014 Posts 247 Location Germany May 10, 2021 #9 you have to reset System-Flag as well
jcgriff2 Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.) Staff member Joined Feb 19, 2012 Posts 21,541 Location New Jersey Shore May 14, 2021 #10 Added in another step to remove the "system" attribute from pagefile.sys - Rich (BB code): cd c:\ dir /a c:\pagefile.sys attrib -h c:\pagefile.sys attrib -s c:\pagefile.sys del c:\pagefile.sys Try the above. Regards. . . jcgriff2
Added in another step to remove the "system" attribute from pagefile.sys - Rich (BB code): cd c:\ dir /a c:\pagefile.sys attrib -h c:\pagefile.sys attrib -s c:\pagefile.sys del c:\pagefile.sys Try the above. Regards. . . jcgriff2