[SOLVED] BSOD occurs when browsing

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xnichidaix

New member
Joined
May 16, 2014
Posts
3
hello everyone, sorry to bother your time :smile9:
occasionally my computer experiencing a BSOD when browsing, and today my computer has been experiencing BSOD 5 times because browsing too.

· OS - Windows 8.1, 8, 7, Vista ? Windows 7
· x86 (32-bit) or x64 ? x86 (32-bit)
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware)? 2 years
· Age of OS installation - have you re-installed the OS? once re-installed
· CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz
· Video Card: AMD Radeon HD 6800 Series
· MotherBoard: H61M-E33
· Power Supply - brand & wattage (if laptop, skip this one): simbadda & 500W

· System Manufacturer: MSI
· Exact model number (if laptop, check label on bottom): MS-7680

· Laptop or Desktop? Desktop

here my attach files:
 
Hi,

Not a bother, welcome to Sysnative!

The attached DMP file is of the KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) bug check.

This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.

Code: 
3: kd> k
ChildEBP RetAddr  
91d7b650 83be689c NETIO!StreamInvokeCalloutAndNormalizeAction+0x157
91d7b680 83be69b7 NETIO!StreamCalloutProcessData+0x31
91d7b6c0 83be6e1d NETIO!StreamCalloutProcessingLoop+0x55
91d7b72c 83bd4f56 NETIO!StreamProcessCallout+0x128
91d7b790 83bbf334 NETIO!ProcessCallout+0x120
91d7b804 83bbe25c NETIO!ArbitrateAndEnforce+0xae
91d7b914 83be5ab0 NETIO!KfdClassify+0x1c7
91d7b9a0 83be7305 NETIO!StreamInternalClassify+0x84
91d7b9fc 83be2d2d NETIO!StreamInject+0x13f
91d7ba40 90f5fc49 NETIO!FwppStreamInject+0xde
91d7ba78 9617b184 fwpkclnt!FwpsStreamInjectAsync0+0x93
WARNING: Stack unwind information not available. Following frames may be wrong.
91d7babc 9617c620 [COLOR=#ff0000]bdfwfpf+0x2184[/COLOR]
91d7bb04 9617c6f9[COLOR=#ff0000] bdfwfpf+0x3620[/COLOR]
91d7bb34 96183079 [COLOR=#ff0000]bdfwfpf+0x36f9[/COLOR]
91d7bb54 961833c2[COLOR=#ff0000] bdfwfpf+0xa079[/COLOR]
91d7bb6c 9617e446 [COLOR=#ff0000]bdfwfpf+0xa3c2[/COLOR]
91d7bb78 8345877c [COLOR=#ff0000]bdfwfpf+0x5446[/COLOR]
91d7bb90 8365b5de nt+0x3b77c
91d7bbb0 8367848a nt+0x23e5de
91d7bc4c 8367ac66 nt+0x25b48a
91d7bc80 961d1ef2 nt+0x25dc66
91d7bd04 8345f6da [COLOR=#ff0000]bdselfpr+0x8ef2[/COLOR]
91d7bd34 77576194 nt+0x426da
91d7bd38 badb0d00 0x77576194
91d7bd3c 23adfc34 0xbadb0d00
91d7bd40 00000000 0x23adfc34

Right, so what's happening here is pretty simple in your case. Bitdefender is causing NETBIOS conflicts.


1. Remove and replace BitDefender with Microsoft Security Essentials for temporary troubleshooting purposes:

BitDefender removal - How to uninstall Bitdefender

MSE - Microsoft Security Essentials - Microsoft Windows

2. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

3. Uninstall SpeedFan ASAP, the driver is far too old to function with the OS:

Code: 
3: kd> lmvm giveio
start    end        module name
90ffe000 90ffe680   giveio     (deferred)             
    Image path: \SystemRoot\system32\giveio.sys
    Image name: giveio.sys
    Timestamp:        Wed Apr 03 22:33:25 [COLOR=#ff0000]1996[/COLOR]

4. Uninstall ATI Tool ASAP, support ended at XP.

5. wdcsam.sys is listed and loaded which is the Western Digital External Drive RAID Manager driver. Please remove this software ASAP as it's troublesome and is also not necessary to the functionality of your system.

Regards,

Patrick
 
Hi Patrick, thanks for your time and thanks also for your reply. I'll do it all at the above, if all done i'll let you know :thumbsup2:
 
Thanks a lot for your support Patrick :beerchug2:
I've done everything you instructed. So far my computer is fine no BSOD :thumbsup2:
 
My pleasure!

Marked as solved. Please let me know if the issue ever comes back.

Regards,

Patrick
 

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