BSOD (Multiple error types)

P

Pika

Member
Joined
May 5, 2017
Posts
11
Hi. So I've bought this PC a couple months back and it seems to run fine and I was playing Overwatch for 5 hours with no issues. Then, I swapped to another account and midgame a competitive match a BSOD happened. I didn't catch the error type unfortunately cause I was rushing to rejoin and figured it was just a one time thing. But after restarting my PC, as soon as I started Battle.net, the BSOD occured again with the error SYSTEM_SERVICE_EXCEPTION. I then proceeded to restart but this time the BSOD occurred 5 minutes after booting up even when idle. The error message was MEMORY_MANAGEMENT. Then I restarted again and this time it didn't BSOD immediately. I then tried to open other games for about 30 minutes and there seems to be no issue. Thinking it fixed by itself, I started Battle.net with no issues and started Overwatch only to have BSOD again. After having a BSOD from Battle.net related apps, I get random BSOD a few times after restarting before it stabilizes. I've tried reinstalling Battle.net, Overwatch, as well as clean installing graphics drivers. I've also updated Windows but the problem still persists.

- OS : Windows 7 Professional x64
- PC purchased from retailer
- PC is refurbished but GPU is new
- No reinstallation of OS

- CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.2GHz 3.33GHz
- Video Card: NVIDIA GeForce GTX 750 4GB DDR5
- Motherboard: Unknown
- Power Supply: Unknown

I'll say thanks in advance and if there's anything else I need to provide please do tell me.
View attachment SysnativeFileCollectionApp.zip
View attachment PERFMON.rar
 
EDIT: I don't know if it's relevant in any way, but the PC seems to be fine in the morning for both days and gets a BSOD at around 4pm yesterday and 3.54pm today. Within 2 hours BSOD has happened 3 times, twice without error type.
 
Since you cleaned up your hard disk and removed all .dmps, it is difficult to track down exactly what caused your crashes. I would suspect Advanced SystemCare as the cause of your crashes, especially if you use it to clean your registry in any way. These types of software tools that are used to "clean" Windows tend to damage the Windows installation more than they actually "repair", "clean up", or "speed up" anything. The only thing they really speed up is the necessity to re-install Windows.

Most of your bugcheck codes point to an issue with your file system or hard drive. If you have been using SystemCare prior to the crashes starting, that could have caused corruption to occur at the Windows level, resulting in blue screens that blame your file system because the Windows bugcheck is detecting corruption in your Windows installation files.
 
writhziden said:
Since you cleaned up your hard disk and removed all .dmps, it is difficult to track down exactly what caused your crashes. I would suspect Advanced SystemCare as the cause of your crashes, especially if you use it to clean your registry in any way. These types of software tools that are used to "clean" Windows tend to damage the Windows installation more than they actually "repair", "clean up", or "speed up" anything. The only thing they really speed up is the necessity to re-install Windows.

Most of your bugcheck codes point to an issue with your file system or hard drive. If you have been using SystemCare prior to the crashes starting, that could have caused corruption to occur at the Windows level, resulting in blue screens that blame your file system because the Windows bugcheck is detecting corruption in your Windows installation files.
Click to expand...


Ah okay. I'll try removing Advanced SystemCare and see if the problem persists.
 
Okay, so I've deleted Advanced SystemCare and the blue screen still happened. What would you suggest me to do?
 
Will it be okay if I do this overnight? Like, will there be certain parts where I have to click next or anything to continue on?
 
You will either need to use the recovery discs you created when you first bought the PC, or if you did not create the recovery discs, follow the steps below:

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP(R) Customer Support

Recovering your computer without an HP recovery kit
You might not need recovery discs or a USB recovery solution from HP to recover the software on your computer. HP provides a recovery solution on a separate area of the hard drive. If the hard drive is still functional, you can still perform an HP system recovery from the hard drive as long as the recovery information has not been destroyed or corrupted.
To do a software recovery from the hard drive, turn on the computer and repeatedly press the F11 key until "Windows is loading files..." displays on the screen. If your computer originally came with Windows XP or earlier, press F10 to enter recovery instead of F11.
Click to expand...
 
When I bought the PC, I was given with free versions of PowerPoint 2013 and such. If I reinstall Windows, will I still be able to use it?
 
After installing Belarc Advisor, are the keys stored when the setup is done or do I have anything else I need to do? And also my product key has an error. "The product key you entered appears to be for software pre-instslled by the device manufacturer. Please contact the device manufacturer for software recovery options." What does that mean?
 
Run Advisor to generate the html file. Save the html file somewhere you can easily find it, and then open the html file in a web browser. Scroll down to Software Licenses to find your Microsoft product key(s). Write your keys down, or backup the html file to an external media source (external hard drive, flash drive, CD, DVD, etc.).
 
Okay I've saved the product keys to an external hard drive.
Pika said:
And also my product key has an error. "The product key you entered appears to be for software pre-instslled by the device manufacturer. Please contact the device manufacturer for software recovery options." What does that mean?
Click to expand...
Regarding this, what should I do?
 
That unfortunately means that you will need to contact HP to obtain the recovery media for your system.
 
Ah, I see. I've placed an order to the recovery disc so I'll just have to wait for now. Thank you so much for your help!
 
Glad to help. I hope it works out with the recovery disks and the system runs stable after using them. Let us know how things progress.
 

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