BSOD in Windows 8.1 lirq_not_less_or_equal

[s197oo302]

Can you help about this issue?
Keep getting restart.

I attach what you ask about.
I don't know it is right or not.
If not, please reply back, so I can upload again.
I zip up perfmon report and the program you gave me.


Thank you.View attachment 7868

 

[Patrick]

Hi,

The attached DMP files are of the IRQL_NOT_LESS_OR_EQUAL (a) bug check.

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

0: kd> k
ChildEBP RetAddr  
82d2ca90 8192d923 nt!KiBugCheck2
82d2ca90 81dcf9e6 nt!KiTrap0E+0x1cf
82d2cbb8 e2d06fb0 hal!HalEndSystemInterrupt+0x126
82d2cbf8 00000000 [COLOR=#ff0000]neokdss+0x1fb0[/COLOR]

neokdss.sys is a K-Defense driver. Please uninstall this software ASAP.

Regards,

Patrick

 

[s197oo302]

Hi,

The attached DMP files are of the IRQL_NOT_LESS_OR_EQUAL (a) bug check.

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

0: kd> k
ChildEBP RetAddr  
82d2ca90 8192d923 nt!KiBugCheck2
82d2ca90 81dcf9e6 nt!KiTrap0E+0x1cf
82d2cbb8 e2d06fb0 hal!HalEndSystemInterrupt+0x126
82d2cbf8 00000000 [COLOR=#ff0000]neokdss+0x1fb0[/COLOR]

neokdss.sys is a K-Defense driver. Please uninstall this software ASAP.

Regards,

Patrick

Very Thank you.
You are genious.

I removed that program(actually that is Active X), Korea is Active X country.
After removing, about 2 hours past, I have to monitor my laptop still, but
I just say Thank to you.

Xie XIe
Michael

 

[Patrick]

Thank you very much for the kind words!

Please keep me updated.

Regards,

Patrick