BSOD HELP!!! ntoskrnl.exe+1778a9

[HelpForMyBSOD]

BSOD HELP!!! SYSTEM_SERVICE_EXCEPTION with ntoskrnl.exe+1778a9

Need help in figuring out a consistent BSOD about 20-30 minutes after every boot with a SYSTEM_SERVICE_EXCEPTION with ntoskrnl.exe. I have tried installing new drivers and other troubleshooting steps and still can't figure it out. Below is all of the info you need. Let me know if I can provide something else.




· OS - Windows 10 - Microsoft Windows 10 Enterprise
· OS Version: 10.0.15063 N/A Build 15063
· x64
· What was original installed OS on system? Windows 10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) - 2 years
· Age of OS installation - have you re-installed the OS? No


· CPU - Processor Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz, 2295 Mhz, 2 Core(s), 4 Logical Processor(s)
· Video Card - Integrated Intel 5500
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)


· System Manufacturer - Dell
· Exact model number (if laptop, check label on bottom) - Lattitude E5450


· Laptop or Desktop? - Laptop

 

[HelpForMyBSOD]

Through troubleshooting today the BSOD doesn't happen in Safe Mode. I reverted the display driver back to the "stock" windows driver but it still happens in normal mode so I think it is some other driver but don't know what. Any ideas out there?

 

[bwv848]

The culprit is likely a failing hard drive. Observe that there are 828 bad block errors in the System Event Log.

Event[4064]:
  Log Name: System
  Source: Disk
  Date: 2018-03-19T18:25:59.848
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: USDSPLA64NQM32.AMERICAS.GLOBAL.NTTDATA.COM
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.

In addition, there were 351 "errors during paging operation" events back in November. Backup your files at once and consider running the following disk diagnostics: Hard Drive Diagnostics & SSD Test Keep in mind, however, that the diagnostics may make the situation worse.

 

[HelpForMyBSOD]

The culprit is likely a failing hard drive. Observe that there are 828 bad block errors in the System Event Log.

Event[4064]:
  Log Name: System
  Source: Disk
  Date: 2018-03-19T18:25:59.848
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: USDSPLA64NQM32.AMERICAS.GLOBAL.NTTDATA.COM
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.

In addition, there were 351 "errors during paging operation" events back in November. Backup your files at once and consider running the following disk diagnostics: Hard Drive Diagnostics & SSD Test Keep in mind, however, that the diagnostics may make the situation worse.

It passed the first three tests but failed on the long generic test so will be getting a new hard drive put in. Thanks foe your help.

 

[bwv848]

No problem, please keep us updated!