I itechankit New member Joined Feb 14, 2020 Posts 3 Feb 14, 2020 #1 Hello, I am getting below blue dump in one of my client's laptop.I am not able to analyze with Windbg.Can anyone do same for me? i have attached them on onedrive Items Shared on 1-14-2020
Hello, I am getting below blue dump in one of my client's laptop.I am not able to analyze with Windbg.Can anyone do same for me? i have attached them on onedrive Items Shared on 1-14-2020
M MrPepka Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined Feb 17, 2019 Posts 534 Feb 14, 2020 #2 Update: Trend Micro software - check updates in program
I itechankit New member Joined Feb 14, 2020 Posts 3 Feb 14, 2020 #3 MrPepka said: Update: Trend Micro software - check updates in program Click to expand... Hello, is trend micro causing problem?Yes we are using Trend Micro Apex One agent in our office for user laptops.Can you teach me also how you figured out?I want to learn bsod troubleshooting very much. and thank you so much for troubleshooting, I will be highly thankful if you can also teach me how to diagnose.I can only troubleshoot only basic dump files with Nirsoft blue screen view, Whocrashed
MrPepka said: Update: Trend Micro software - check updates in program Click to expand... Hello, is trend micro causing problem?Yes we are using Trend Micro Apex One agent in our office for user laptops.Can you teach me also how you figured out?I want to learn bsod troubleshooting very much. and thank you so much for troubleshooting, I will be highly thankful if you can also teach me how to diagnose.I can only troubleshoot only basic dump files with Nirsoft blue screen view, Whocrashed
M MrPepka Sysnative Staff, BSOD Kernel Dump Senior Analyst Staff member Joined Feb 17, 2019 Posts 534 Feb 14, 2020 #4 Trend Micro drivers are listed on one crash dump, so you can't rule it out
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,195 Location %systemroot% Feb 14, 2020 #5 itechankit said: I will be highly thankful if you can also teach me how to diagnose.I can only troubleshoot only basic dump files with Nirsoft blue screen view, Whocrashed Click to expand... If you wish to learn about debugging, then please consider our BSOD Academy - Sysnative BSOD Academy
itechankit said: I will be highly thankful if you can also teach me how to diagnose.I can only troubleshoot only basic dump files with Nirsoft blue screen view, Whocrashed Click to expand... If you wish to learn about debugging, then please consider our BSOD Academy - Sysnative BSOD Academy