BSOD for Dell XP 8500

[uruiamme]

This one shut down while I was not at the computer, but I had a number of things running. Randomly shut down and rebooted on its own. I normally tell the OS to leave the blue screen there, but maybe it wasn't setup to do that and it had restarted on its own to a login screen. I recently installed an old program in XP SP3 compatibility mode called "Wall Watcher" ... maybe it caused this?

Earlier, I had a problem with Windows Search Indexer. I had to shut it down and restart it for some searches to work. I think I had to kill Explorer.exe ... a trick I learned probably from Windows 2000 or before! It worked and searches started up again.

I have been running this for a few years with only 3 BSODs that I can see.

• Windows 8.1 x64
• Dell XPS 8500 Desktop with Core i7, 8 GB
• I have a RAID 1 running on C and D drives
• Video is AMD Radeon 7500
• I installed OS myself rather than using what came with it. It was the Dell OEM version I think.

View attachment 14183 and View attachment report.zip

I had numerous problems running the script and following the instructions. The command:
perfmon /report produced:

An error occured while attempting to generate the report.

The operator or administrator has refused the request. (Notice the misspelled "occurred" from Microsoft... nice touch!)

I launched Perfmon.exe and browsed to the report and zipped it. I was unable to run the report.html in Firefox until I moved that to a different folder. Otherwise, it was blank in the browser. Perhaps I have a permission issue? At least in that folder for perfmon?

Also, the http://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe didn't finish, It was going to take all day or never complete, so I killed two open CMD windows and it finished up. I think everything you need is in the attached report from it.

 

[Patrick]

Probably a bad drive.

6: kd> .bugcheck
Bugcheck code 0000007A
Arguments fffff6e8`00f2a8d8 ffffffff`c0000185 00000000`334dfbe0 ffffd001`e551b000

2nd argument is c0000185, I/O device reporting an I/O error (disk hardware error).

6: kd> !pte ffffd001e551b000
                                           VA ffffd001e551b000
PXE at FFFFF6FB7DBEDD00    PPE at FFFFF6FB7DBA0038    PDE at FFFFF6FB74007950    PTE at FFFFF6E800F2A8D8
contains 0000000000B54863  contains 0000000000F66863  contains 0000000134EFB863  contains 00000000334DFBE0
GetUlongFromAddress: unable to read from fffff803515e910c
pfn b54       ---DA--KWEV  pfn f66       ---DA--KWEV  pfn 134efb    ---DA--KWEV  not valid
                                                                                  Transition: 334df
                                                                                  Protect: 1f - Outswapped kernel stack

Give Chkdsk and Seatools a go.

Method 1:

Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)

Elevated CMD should now be opened, type the following:

chkdsk x: /r

x implies your drive letter, so if your hard drive in question is letter c, it would be:

chkdsk c: /r

Restart system and let chkdsk run.

Method 2:


Open the "Computer" window
Right-click on the drive in question
Select the "Tools" tab
In the Error-checking area, click <Check Now>.

If you'd like to get a log file that contains the chkdsk results, do the following:

Press Windows Key + R and type powershell.exe in the run box

Paste the following command and press enter afterwards:

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

This will output a .txt file on your Desktop containing the results of the chkdsk.

If chkdsk turns out okay, run Seatools -

SeaTools | Seagate

You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be driver related issues that may cause conflicts or a false positive, it may be a wise decision to choose the most minimal testing environment (DOS). I always recommend running Seatools in DOS if absolutely possible.

-- Run all tests EXCEPT: Fix All and anything Advanced.

 

[uruiamme]

Ok, that was a surprise. I might need to look at a couple of new 4 terabyte disks and switch them out. I will get to the chkdsk stuff soon. Thanks!

 

[uruiamme]

Also, I have more than one drive.

• I have 2 drives in the RAID 1.
• I also have a backup internal drive.
• I also have a backup external drive connected to USB 3.0.

Any idea which?

 

[Patrick]

Seatools on all of them, Chkdsk on the Windows drive.