BSOD every 5 minutes after boot

U

UnfortunatePanda

Member
Joined
May 2, 2016
Posts
16
Hello,


I'm not very good with debugging BSOD's. This is a very sudden occurrence in my PC. Everytime I start my pc, 5 minutes later it will crash and give me a BSOD. My PC is pretty old now, iv'e been using it since 10 years. I understand the fact that I need to buy a new PC, but I really want to know what's the problem, and fix this one. I just can't figure whether it's a hardware or software problem that's causing these BSOD's. It's worked perfectly so far, all these years and I haven't had any trouble with it. Here's the information that was asked from the Instructions post:


· OS - Vista
· x86 (32-bit)
· Vista was the original installed OS
· OS is an OEM version (came pre-installed on system)
· Age of Hardware - 10 years
· 10 years - never reinstalled the OS

· CPU - Intel Core 2 Duo E7600 3.06Ghz
· Video Card - Nvidia GTX 650
· MotherBoard - I think it's a 0RY007 (I have a Dell Inspiron 530)
· Power Supply - Zebronics 450W
· System Manufacturer - Dell

· This is a Desktop


Some Extra Information that you MIGHT find helpful:


· Iv'e recently changed my Processor, RAM, PSU and Graphics card (about 4 months ago). It was working perfectly fine so far
Changed E4500 to E7600 (OEM Tray only)
Changed GT610 to GTX 650.
Changed PSU from 150W Stock PSU to 450W Zebronics PSU.
Added a 2GB Ram stick to my previous (2x1GB) RAM.
Added a 80mm fan by Deepcool.

· Iv'e recently (past 3-4 days) noticed that my CPU is overheating very fast. It reaches 85-95º C in a 1 hour gaming session. It wasn't doing this before.

· The BSOD error code I always get is "0x00000101" with the message : "A clock interrupt was not received on a secondary processor within the allocated time interval"

· I Checked BlueScreenViewer and it told me that the "hal.dll" and "ntkrnlpa.exe" are causing the problem. I'm not sure how far this is true.

· I Haven't done any Windows updates in a year. Only updated my Nvidia graphics drivers about a month ago.

· Iv'e Uninstalled everything that I installed in the past 4 days

Here are the attachments as requested:
<removed>

Please help me, i'm kinda worried.. Thank you so much for your time!
 
Last edited by a moderator:
Hi Heavensdown. :welcome:

This is for starters (I didn't analyzed your files and by the way there are experts that will help you better than me):

  • Are you under/over-clocking your PC?
    If yes, try to run it in normal conditions.

  • When have you cleaned your heatsinks, fans and their "breathers"/"air slits"(???) last time? And put a new layer of thermal past on the processor?
    If you didn't already do it, try it... I think you should already know how to do it, but if this isn't the case, ask a friend of yours.

  • What antivirus are you using? And firewall? And antimalware?
    It is usually better to try uninstalling third party suites and try to use on-board MS antimalware (Windows defender), antivirus (MS essentials) and firewall.
👋
 
Last edited by a moderator:
Hello Xilolee :)

Thank you for your quick reply, much appreciated! As of the pointers you've mentioned above:

1. Never overclocked my PC, because I always feared that i'd screw it up for some reason :P

2. I cleaned out my heatsink about 2 weeks ago, reapplied thermal paste just today even though there was a lot of it from earlier (4 months ago).

3. I'm currently using Avast as my antivirus, Windows Firewall as the default firewall, and Windows Defender as the default antimalware. I could consider uninstalling Avast but iv'e been using it since 4 years without any problems so far.

Thank you so much for your help and time!
 
Hi Heavensdown,

I couldn't analyze most of the dumps due to symbol problems, it is late for me so I'm not going to attempt to get rid of them.
But even though I can't analyze most dumps, the combination of 0x124 and 0x101 crashes do raise flags for me because both are well known hardware crashes.

1 of the few I could analyze shows the famous SPTD.sys driver, known for causing many BSODs on various Windows versions.
I suggest that you remove Daemon Tools and run the SPTD installer to verify that the SPTD driver is removed.
SPTD installer: Disk-Tools.com
Daemon Tools uses some drivers which are also known for causing BSODs.
Code: 
0: kd> k
 # ChildEBP RetAddr  
00 e310d8e0 e30c37ad nt!KeBugCheckEx+0x1e
01 e310d914 e30c554d nt!KeUpdateRunTime+0xd5
02 e310d914 e301e729 nt!KeUpdateSystemTime+0xed
03 e310d9b0 c7cab622 nt!KeIpiGenericCall+0x91
WARNING: Stack unwind information not available. Following frames may be wrong.
04 e310da00 c7cabd4e sptd+0x14622
05 e310da30 c7ca62ff sptd+0x14d4e
06 e310da48 c7ca7c9c sptd+0xf2ff
07 e310da74 c7caa413 sptd+0x10c9c
08 e310dae4 e305c97a [COLOR=#FF0000]sptd[/COLOR]+0x13413
09 e310dafc c839d7f2 nt!IofCallDriver+0x63
0a e310db10 c839d850 CLASSPNP!ClasspSendMediaStateIrp+0x2ec
0b e310db28 c839dc11 CLASSPNP!ClassCheckMediaState+0x54
0c e310db48 e304d02d CLASSPNP!ClasspTimerTick+0x41
0d e310db68 e30c21eb nt!IopTimerDispatch+0x49
0e e310dc88 e30c1dab nt!KiTimerListExpire+0x367
0f e310dce8 e30c2515 nt!KiTimerExpiration+0x22a
10 e310dd50 e30c077d nt!KiRetireDpcList+0xba
11 e310dd54 00000000 nt!KiIdleLoop+0x49
 
Most of the minidumps says it's BugCheck 124: WHEA_UNCORRECTABLE_ERROR - A fatal hardware error has occurred.
By the way, I saw you have installed authentium antivirus... I don't know if you have uninstalled it and how you did it, but there are remnants of it.
It seems a VERY OLD antivirus (xp days).
You could try to use the ESET AV Remover tool for 32bit systems (if you use it, remove only authentium!), but first wait for sysnative staff to confirm this.
I've also seen problems with the network and pen_tablet.exe.
In the meanwhile you are waiting for a more authoritative answer, you could check if each of your fans aren't (isn't?) blocked.
It could also be there are problems with MS license...
 
I still haven't been able to remove the symbol problems, they look similar to other symbol errors which I only had when analyzing 0x124 dumps...
Anyway, I wanted to let you know that using 2 different models & makes? of the memory is asking for problems + you might want to see if a BIOS update helps
Product Support | Dell US
Code: 
[Memory Device (Type 17) - Length 27 - Handle 0027h]
  Physical Memory Array Handle  0024h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          1024MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM3
  Bank Locator                   
  Memory Type                   13h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         667MHz
  Manufacturer                  CE00000000000000
  Serial Number                         
  Asset Tag Number                    
  Part Number                   [COLOR=#FF0000]M3 78T2953EZ3-CE6[/COLOR] 
[Memory Device (Type 17) - Length 27 - Handle 0028h]
  Physical Memory Array Handle  0024h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM4
  Bank Locator                   
  Memory Type                   13h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         667MHz
  Manufacturer                  0000000000000000
  Serial Number                         
  Asset Tag Number                    
  Part Number                   [COLOR=#FF0000]V01D2LF2GB18818867[/COLOR] // Added stick


Analysis for reference:
I'm not sure if including the dump with symbol errors is much useful, but with the 0x101 some data isn't visible
(removed symbol errors as that looks ugly)
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, c33ac3f0, b2000040, 800}

Probably caused by : GenuineIntel

Followup:     MachineOwner
---------

Processing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;'
1: kd> !analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: c33ac3f0, Address of the WHEA_ERROR_RECORD structure.
Arg3: b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 00000800, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

BIOS_DATE:  12/15/2007

BASEBOARD_PRODUCT:  0RY007

BASEBOARD_VERSION:  ÿÿÿ

BUGCHECK_P1: 0

BUGCHECK_P2: ffffffffc33ac3f0

BUGCHECK_P3: ffffffffb2000040

BUGCHECK_P4: 800

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: 2

CPU_MHZ: bf3

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 17

CPU_STEPPING: a

CUSTOMER_CRASH_COUNT:  7

DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

BAD_STACK_POINTER:  c79c9470

STACK_TEXT:  
c79c9488 e30159dd 00000124 00000000 c33ac3f0 nt!KeBugCheckEx+0x1e
c79c94dc e31033dc c33ac3f0 c31032f0 c31032f0 hal!HalBugCheckSystem+0xe1
c79c9508 e30158f1 c31032f0 e3028fb4 c79c9544 nt!WheaReportHwError+0x1d0
c79c9518 e3015fed 00000003 c31032f0 00000000 hal!HalpReportMachineCheck+0x31
c79c9544 e301199f c79c4130 2b0a0669 01040106 hal!HalpMcaExceptionHandler+0x115
00000000 00000000 00000000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x77


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  0x124_GenuineIntel__UNKNOWN_STACKPTR_ERROR

BUCKET_ID:  0x124_GenuineIntel__UNKNOWN_STACKPTR_ERROR

PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel__UNKNOWN_STACKPTR_ERROR

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel__unknown_stackptr_error

FAILURE_ID_HASH:  {7e0840f4-a0b7-0250-182b-7129ee5cfbea}

Followup:     MachineOwner
---------

[SMBIOS Data Tables v2.5]
[DMI Version - 37]
[2.0 Calling Convention - No]
[Table Size - 1482 bytes]

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        Dell Inc.
  BIOS Version                  1.0.10
  BIOS Starting Address Segment e000
  BIOS Release Date             12/15/2007
  BIOS ROM Size                 200000
  BIOS Characteristics
       04: - ISA Supported
       07: - PCI Supported
       09: - Plug and Play Supported
       10: - APM Supported
       11: - Upgradeable FLASH BIOS
       12: - BIOS Shadowing Supported
       15: - CD-Boot Supported
       16: - Selectable Boot Supported
       17: - BIOS ROM Socketed
       19: - EDD Supported
       22: - 360KB Floppy Supported
       23: - 1.2MB Floppy Supported
       24: - 720KB Floppy Supported
       25: - 2.88MB Floppy Supported
       26: - Print Screen Device Supported
       27: - Keyboard Services Supported
       28: - Serial Services Supported
       29: - Printer Services Supported
       30: - CGA/Mono Services Supported
  BIOS Characteristic Extensions
       00: - ACPI Supported
       01: - USB Legacy Supported
       04: - LS120-Boot Supported
       05: - ATAPI ZIP-Boot Supported
       08: - BIOS Boot Specification Supported
       09: - Fn-Key NET-Boot Supported
       10: - Specification Reserved
  BIOS Major Revision           1
  BIOS Minor Revision           0
  EC Firmware Major Revision    255
  EC Firmware Minor Revision    255
[System Information (Type 1) - Length 27 - Handle 0001h]
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 530
  Version                        
  Serial Number                        
  UUID                          00000000-0000-0000-0000-000000000000
  Wakeup Type                   Power Switch
  SKUNumber                      
  Family                         
[BaseBoard Information (Type 2) - Length 10 - Handle 0002h]
  Manufacturer                  Dell Inc.
  Product                       0RY007
  Version                       ÿÿÿ
  Serial Number                                  
  Asset Tag                      
  Feature Flags                 01h
       1583884608: - (null)
[System Enclosure (Type 3) - Length 17 - Handle 0003h]
  Manufacturer                  Dell Inc.
  Chassis Type                  Desktop
  Version                       OEM
  Serial Number                        
  Asset Tag Number               
  Bootup State                  Unknown
  Power Supply State            Unknown
  Thermal State                 Unknown
  Security Status               Unknown
  OEM Defined                   0
[Processor Information (Type 4) - Length 40 - Handle 0004h]
  Socket Designation            Socket 775
  Processor Type                Central Processor
  Processor Family              01h - Other
  Processor Manufacturer        Intel
  Processor ID                  7a060100fffbebbf
  Processor Version             Intel(R) Core(TM)2 CPU         E7600  @ 3.06GHz
  Processor Voltage             8ch - 1.2V
  External Clock                266MHz
  Max Speed                     4000MHz
  Current Speed                 3066MHz
  Status                        Enabled Populated
  Processor Upgrade             ZIF Socket
  L1 Cache Handle               000ah
  L2 Cache Handle               000bh
  L3 Cache Handle               [Not Present]
  Serial Number                  
  Asset Tag Number               
  Part Number                    
[Memory Controller Information (Type 5) - Length 24 - Handle 0005h]
  Error Detecting Method        04h - 8-bit Parity
  Error Correcting Capability   04h - None 
  Supported Interleave          03h - One Way Interleave
  Current Interleave            03h - One Way Interleave
  Maximum Memory Module Size    0bh - 2048MB
  Supported Speeds              0001h - Other 
  Supported Memory Types        0100h - DIMM 
  Memory Module Voltage         5V 
  Number of Memory Slots        4
  Memory Slot Handle            0006h
  Memory Slot Handle            0007h
  Memory Slot Handle            0008h
  Memory Slot Handle            0009h
  Enabled Err Correcting Caps   04h - None 
[Memory Module Information (Type 6) - Length 12 - Handle 0006h]
  Socket Designation            DIMM1
  Bank Connections              01h - 1 0
  Current Speed                 1ns
  Current Memory Type           0100h - DIMM 
  Installed Size                8ah - 1024 [double bank]
  Enabled Size                  8ah - 1024 [double bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 0007h]
  Socket Designation            DIMM2
  Bank Connections              ffh - 
  Current Speed                 255ns
  Current Memory Type           0002h - Unknown 
  Installed Size                7fh - [Not Installed] [single bank]
  Enabled Size                  7fh - [Not Installed] [single bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 0008h]
  Socket Designation            DIMM3
  Bank Connections              45h - 5 4
  Current Speed                 69ns
  Current Memory Type           0100h - DIMM 
  Installed Size                8ah - 1024 [double bank]
  Enabled Size                  8ah - 1024 [double bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 0009h]
  Socket Designation            DIMM4
  Bank Connections              67h - 7 6
  Current Speed                 103ns
  Current Memory Type           0100h - DIMM 
  Installed Size                8bh - 2048 [double bank]
  Enabled Size                  8bh - 2048 [double bank]
  Error Status                  00h - [No Errors] 
[Cache Information (Type 7) - Length 19 - Handle 000ah]
  Socket Designation            Internal Cache
  Cache Configuration           0180h - WB Enabled Int NonSocketed L1
  Maximum Cache Size            0020h - 32K
  Installed Size                0020h - 32K
  Supported SRAM Type           0020h - Synchronous 
  Current SRAM Type             0020h - Synchronous 
  Cache Speed                   0ns
  Error Correction Type         Unknown
  System Cache Type             Unknown
  Associativity                 Unknown
[Cache Information (Type 7) - Length 19 - Handle 000bh]
  Socket Designation            External Cache
  Cache Configuration           01a1h - WB Enabled Ext NonSocketed L2
  Maximum Cache Size            0c00h - 3072K
  Installed Size                0c00h - 3072K
  Supported SRAM Type           0020h - Synchronous 
  Current SRAM Type             0020h - Synchronous 
  Cache Speed                   0ns
  Error Correction Type         Unknown
  System Cache Type             Unknown
  Associativity                 Unknown
[OEM Strings (Type 11) - Length 5 - Handle 0022h]
  Number of Strings             1
   1                            www.dell.com
[Physical Memory Array (Type 16) - Length 15 - Handle 0024h]
  Location                      03h - SystemBoard/Motherboard
  Use                           03h - System Memory
  Memory Error Correction       03h - None
  Maximum Capacity              4194304KB
  Memory Error Inf Handle       [Not Provided]
  Number of Memory Devices      4
[Memory Device (Type 17) - Length 27 - Handle 0025h]
  Physical Memory Array Handle  0024h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          1024MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM1
  Bank Locator                   
  Memory Type                   13h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         667MHz
  Manufacturer                  CE00000000000000
  Serial Number                         
  Asset Tag Number                    
  Part Number                   M3 78T2953EZ3-CE6 
[Memory Device (Type 17) - Length 27 - Handle 0026h]
  Physical Memory Array Handle  0024h
  Memory Error Info Handle      [Not Provided]
  Total Width                   [Unknown]
  Data Width                    [Unknown]
  Size                          [Not Populated]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM2
  Bank Locator                   
  Memory Type                   02h - Unknown
  Type Detail                   0004h - Unknown
  Speed                         0MHz
  Manufacturer                  None
  Serial Number                     
  Asset Tag Number                  
  Part Number                   None
[Memory Device (Type 17) - Length 27 - Handle 0027h]
  Physical Memory Array Handle  0024h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          1024MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM3
  Bank Locator                   
  Memory Type                   13h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         667MHz
  Manufacturer                  CE00000000000000
  Serial Number                         
  Asset Tag Number                    
  Part Number                   M3 78T2953EZ3-CE6 
[Memory Device (Type 17) - Length 27 - Handle 0028h]
  Physical Memory Array Handle  0024h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM4
  Bank Locator                   
  Memory Type                   13h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         667MHz
  Manufacturer                  0000000000000000
  Serial Number                         
  Asset Tag Number                    
  Part Number                   V01D2LF2GB18818867
[Memory Array Mapped Address (Type 19) - Length 15 - Handle 0029h]
  Starting Address              00000000h
  Ending Address                003fffffh
  Memory Array Handle           0024h
  Partition Width               01
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 002ah]
  Starting Address              00000000h
  Ending Address                000fffffh
  Memory Device Handle          0025h
  Mem Array Mapped Adr Handle   0029h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 002bh]
  Starting Address              00000000h
  Ending Address                00000000h
  Memory Device Handle          0026h
  Mem Array Mapped Adr Handle   0029h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 002ch]
  Starting Address              00100000h
  Ending Address                001fffffh
  Memory Device Handle          0027h
  Mem Array Mapped Adr Handle   0029h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 002dh]
  Starting Address              00200000h
  Ending Address                003fffffh
  Memory Device Handle          0028h
  Mem Array Mapped Adr Handle   0029h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
Machine ID Information [From Smbios 2.5, DMIVersion 37, Size=1482]
BiosMajorRelease = 1
BiosMinorRelease = 0
BiosVendor = Dell Inc.
BiosVersion = 1.0.10
BiosReleaseDate = 12/15/2007
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 530
SystemFamily =  
SystemVersion =  
SystemSKU =  
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct = 0RY007
BaseBoardVersion = ÿÿÿ
CPUID:        "Intel(R) Core(TM)2 CPU         E7600  @ 3.06GHz"
MaxSpeed:     3060
CurrentSpeed: 3059
GetPointerFromAddress: unable to read from e3179878
THREAD c3399d78  Cid 0400.1420  Teb: 7fff0000 Win32Thread: 00000000 RUNNING on processor 1
IRP List:
    Unable to read nt!_IRP @ cb9b2c38
Not impersonating
GetUlongFromAddress: unable to read from e3151394
Owning Process            c7417d90       Image:         svchost.exe
Attached Process          N/A            Image:         N/A
ffdf0000: Unable to get shared data
Wait Start TickCount      13534        
Context Switch Count      1434           IdealProcessor: 1             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x77332990
Stack Init e77d1000 Current e77d0410 Base e77d1000 Limit e77ce000 Call 0
Priority 9 BasePriority 8 PriorityDecrement 0 IoPriority 0 PagePriority 1
ChildEBP RetAddr  Args to Child              
c79c9488 e30159dd 00000124 00000000 c33ac3f0 nt!KeBugCheckEx+0x1e
c79c94dc e31033dc c33ac3f0 c31032f0 c31032f0 hal!HalBugCheckSystem+0xe1 (FPO: [Non-Fpo])
c79c9508 e30158f1 c31032f0 e3028fb4 c79c9544 nt!WheaReportHwError+0x1d0
c79c9518 e3015fed 00000003 c31032f0 00000000 hal!HalpReportMachineCheck+0x31 (FPO: [Non-Fpo])
c79c9544 e301199f c79c4130 2b0a0669 01040106 hal!HalpMcaExceptionHandler+0x115 (FPO: [Non-Fpo])
00000000 00000000 00000000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x77 (FPO: TSS f10f10:0)

Bugcheck code 00000124
Arguments 00000000 c33ac3f0 b2000040 00000800
Debug session time: Mon May  2 18:04:16.359 2016 (UTC + 2:00)
System Uptime: 0 days 0:03:31.139




*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {61, 0, c79c2120, 1}

*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVEProcessing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;'
 )

Followup:     MachineOwner
---------

0: kd> !analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 00000061, Clock interrupt time out interval in nominal clock ticks.
Arg2: 00000000, 0.
Arg3: c79c2120, The PRCB address of the hung processor.
Arg4: 00000001, 0.

Debugging Details:
------------------


BUGCHECK_P1: 61

BUGCHECK_P2: 0

BUGCHECK_P3: ffffffffc79c2120

BUGCHECK_P4: 1

BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_2_PROC

CPU_COUNT: 2

CPU_MHZ: bf3

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 17

CPU_STEPPING: a

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  INTEL_CPU_MICROCODE_ZERO

PROCESS_NAME:  System

CURRENT_IRQL:  1c

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

STACK_TEXT:  
e310d8e0 e30c37ad 00000101 00000061 00000000 nt!KeBugCheckEx+0x1e
e310d914 e30c554d c431fa1b 000000d1 e310d9b0 nt!KeUpdateRunTime+0xd5
e310d914 e301e729 c431fa1b 000000d1 e310d9b0 nt!KeUpdateSystemTime+0xed
e310d9b0 c7cab622 c7cab466 e310d9c8 00040000 nt!KeIpiGenericCall+0x91
WARNING: Stack unwind information not available. Following frames may be wrong.
e310da00 c7cabd4e 0000001f c7cab332 e310da24 sptd+0x14622
e310da30 c7ca62ff 01000001 c49a2420 c4cd4008 sptd+0x14d4e
e310da48 c7ca7c9c 00000103 c4bb8b80 c3b20190 sptd+0xf2ff
e310da74 c7caa413 c49a2368 e310dacc c7ca761a sptd+0x10c9c
e310dae4 e305c97a c4bf4030 c49a2368 c49a2368 sptd+0x13413
e310dafc c839d7f2 c4bf6b70 c4bb8b60 c4bf6ab8 nt!IofCallDriver+0x63
e310db10 c839d850 c4bf6b70 c4bb8b78 00000000 CLASSPNP!ClasspSendMediaStateIrp+0x2ec
e310db28 c839dc11 c4bf6b70 c4ba425c e314cce0 CLASSPNP!ClassCheckMediaState+0x54
e310db48 e304d02d c4bf6ab8 00000000 e310db94 CLASSPNP!ClasspTimerTick+0x41
e310db68 e30c21eb e314ccc0 0214cc64 e846abca nt!IopTimerDispatch+0x49
e310dc88 e30c1dab e310dcd0 c42e8e02 e310dcd8 nt!KiTimerListExpire+0x367
e310dce8 e30c2515 00000000 00000000 000db15d nt!KiTimerExpiration+0x22a
e310dd50 e30c077d 00000000 0000000e 00000000 nt!KiRetireDpcList+0xba
e310dd54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE

PRIMARY_PROBLEM_CLASS:  CLOCK_WATCHDOG_TIMEOUT_2_PROC_ANALYSIS_INCONCLUSIVE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:clock_watchdog_timeout_2_proc_analysis_inconclusive

FAILURE_ID_HASH:  {5f48d231-8e44-ce72-5515-b1876b99bd63}

Followup:     MachineOwner
---------

sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
GetPointerFromAddress: unable to read from e314f878
THREAD e3114640  Cid 0000.0000  Teb: 00000000 Win32Thread: 00000000 RUNNING on processor 0
Not impersonating
GetUlongFromAddress: unable to read from e3127394
Owning Process            e3114900       Image:         <Unknown>
Attached Process          c23bf910       Image:         System
ffdf0000: Unable to get shared data
Wait Start TickCount      897182       
Context Switch Count      4472065        IdealProcessor: 0             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address nt!KiIdleLoop (0xe30c0734)
Stack Init e310e000 Current e310dd4c Base e310e000 Limit e310b000 Call 0
Priority 0 BasePriority 0 PriorityDecrement 0 IoPriority 0 PagePriority 0
ChildEBP RetAddr  Args to Child              
e310d8e0 e30c37ad 00000101 00000061 00000000 nt!KeBugCheckEx+0x1e
e310d914 e30c554d c431fa1b 000000d1 e310d9b0 nt!KeUpdateRunTime+0xd5
e310d914 e301e729 c431fa1b 000000d1 e310d9b0 nt!KeUpdateSystemTime+0xed (FPO: [0,2] TrapFrame @ e310d924)
e310d9b0 c7cab622 c7cab466 e310d9c8 00040000 nt!KeIpiGenericCall+0x91
WARNING: Stack unwind information not available. Following frames may be wrong.
e310da00 c7cabd4e 0000001f c7cab332 e310da24 sptd+0x14622
e310da30 c7ca62ff 01000001 c49a2420 c4cd4008 sptd+0x14d4e
e310da48 c7ca7c9c 00000103 c4bb8b80 c3b20190 sptd+0xf2ff
e310da74 c7caa413 c49a2368 e310dacc c7ca761a sptd+0x10c9c
e310dae4 e305c97a c4bf4030 c49a2368 c49a2368 sptd+0x13413
e310dafc c839d7f2 c4bf6b70 c4bb8b60 c4bf6ab8 nt!IofCallDriver+0x63
e310db10 c839d850 c4bf6b70 c4bb8b78 00000000 CLASSPNP!ClasspSendMediaStateIrp+0x2ec (FPO: [Non-Fpo])
e310db28 c839dc11 c4bf6b70 c4ba425c e314cce0 CLASSPNP!ClassCheckMediaState+0x54 (FPO: [Non-Fpo])
e310db48 e304d02d c4bf6ab8 00000000 e310db94 CLASSPNP!ClasspTimerTick+0x41 (FPO: [Non-Fpo])
e310db68 e30c21eb e314ccc0 0214cc64 e846abca nt!IopTimerDispatch+0x49
e310dc88 e30c1dab e310dcd0 c42e8e02 e310dcd8 nt!KiTimerListExpire+0x367
e310dce8 e30c2515 00000000 00000000 000db15d nt!KiTimerExpiration+0x22a
e310dd50 e30c077d 00000000 0000000e 00000000 nt!KiRetireDpcList+0xba
e310dd54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x49 (FPO: [0,0,0])

Bugcheck code 00000101
Arguments 00000061 00000000 c79c2120 00000001
Debug session time: Sun May  1 22:27:44.166 2016 (UTC + 2:00)
System Uptime: 0 days 3:53:23.274
 
Hello!

Thank you for those replies, and apologies for such a late reply! Anyway, Here's the progress Iv'e done today, with some seemingly good results:

1. Uninstalled Daemon Tools Lite from my PC, though I didn't install the STPD thing yet.
2. Updated via Windows Update (there were 9 updates), and updated the BIOS (1.0.10 to 1.0.18)
3. Removed the two old (2x1GB) RAM sticks (M378T2953EZ3-CE6)
4. Uninstalled Wacom drivers because they weren't working and I wasn't using my tablet anyway.

To Xilolee:

Thank you once again, for your input! As you said, I cleaned out my fans and made sure the air-flow was fine, however it still didn't solve the overheating of my CPU. I will wait for a professional's advice before using the ESET AV Remove Tool, as you said!

To axe0:

Thank you for your time! I reviewed your post and was a little unsure at first of what to do, I did update my BIOS and later decided to remove the old RAM sticks and leave the one I added recently. About your Daemon tools theory, I was not sure what the STPD Installer was, could you brief me on that? On the contrary, it's been about 4 hours ans I haven't had a BSOD (even though my CPU is currently running at 70C), but I will report in once anything goes wrong. (I'm pretty sure something will go wrong very soon; it all seems very uncanny I tell you! :grin1:)

Anyway, thank you so much, once again for your help and time! Awaiting further instructions~
 
Last edited by a moderator:
FYI, SPTD.sys = SCSI Pass Through Direct driver, with the installer you can either install or uninstall the driver.

What CPU cooler do you use?

About your Daemon tools theory
Click to expand...
I wouldn't call it a theory, more a fact ;)
I've seen & helped many users with their BSOD issues which were caused by Daemon Tools in Windows 7, 8.1 & 10.
 
I see, so I just install the SPTD Daemon tools and it should work fine? I'll give it a try right away!

The heatsink I currently use is the "Dell "K078D C955N". It's came with the PC, and yes it's pretty old! Iv'e ordered a new one and it should be arriving tomorrow or day after

Thanks!
 
Hello,

As you said, I uninstalled the SPTD.sys driver and restarted my PC. It's been about 8 hours of run time and there hasn't been any BSOD so far :dance:. However I do notice a severe drop in performance. My PC feels rather, choppy and i'm experiencing drops/spikes while in-game. Is it because I rid myself of half my RAM? or is it because of the overheating of the processor?

Anyway, as long as everything works i'm happy! Though, I would like to know whether it was the RAM or the updates that were causing the problem? Are there still any remaining errors, that could cause problems in the future? But regardless, I'd like to thank you both for your help and time!

you da real mvp(s) :thumbsup2:
 
Last edited by a moderator:
You had 4GB and removed 2GB, the performance drop is certainly from the memory.
It would be better to get a kit of memory replacing the current memory instead of adding memory making mismatched possible.
 
Heavensdown said:
As you said, I uninstalled the SPTD.sys driver and restarted my PC. It's been about 8 hours of run time and there hasn't been any BSOD so far
Though, I would like to know whether it was the RAM or the updates that were causing the problem?
Click to expand...
I agree and I'm quite sure the problem derived from daemon tools: I had BSODs with that and with virtualclonecd (and with avast) in the past, when I was using XP.
I hadn't BSODs, or their frequency lowered, given that I didn't install them any more.
 
Hello!

It's been about two days now and I haven't had one BSOD! I put my new heatsink and the overheating vanished! I think i can finally say, my problems been solved! I cant thank you guys enough!
:grin1:
 
Last edited by a moderator:
I'm glad to hear that, I hope it continues :smile9:
 

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