BSOD Driver_power_state_failure - Windows 8.1 x64

[ddalbiez]

Hi
Got BSOD on hibernation.
Gathering of information:
-stuck in step 3 (waiting for system info), so killed the process
- perfmon /report : request refused.
I nevertheless zipped the reports I got and attached them.
Thanks for your help.
DFomView attachment 9822

 

[Jared]

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: [COLOR="#008000"]ffffe00165420060[/COLOR], Physical Device Object of the stack
Arg3: ffffd000503c6930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: [COLOR="#FF0000"]ffffe00171cfe8d0[/COLOR], The blocked IRP

An IRP has been blocked for too long, hence the crash.

4: kd> [COLOR="#008000"]!devstack ffffe00165420060[/COLOR]
  !DevObj           !DrvObj            !DevExt           ObjectName
[COLOR="#FF0000"]  ffffe00166508050 *** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys[/COLOR]
 \Driver\iaStorA    ffffe001665081a0  InfoMask field not found for _OBJECT_HEADER at ffffe00166508020

  ffffe00165400e50  \Driver\ACPI       ffffe00165107c90  InfoMask field not found for _OBJECT_HEADER at ffffe00165400e20

> ffffe00165420060  \Driver\pci        ffffe001654201b0  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffe0016545e490 :
  DeviceInst is "PCI\VEN_8086&DEV_1E02&SUBSYS_2AD5103C&REV_04\3&11583659&0&FA"
  ServiceName is "[COLOR="#FF0000"]iaStorA[/COLOR]"

4: kd> !irp ffffe00171cfe8d0
Irp is active with 4 stacks 3 is current (= 0xffffe00171cfea30)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [ 16, 0]   0  0 ffffe00165420060 00000000 fffff80146cdb8a0-fffff80146cb722c    
	       \Driver\pci	ACPI!ACPIBuildRegOnRequest
			Args: 00000000 00000000 00000000 00000002
 [ 16, 0]   0  0 ffffe00165400e50 00000000 fffff801473054d8-00000000    
	       \Driver\ACPI	storport!RaidAdapterPowerUpDeviceCompletion
			Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 ffffe00166508050 00000000 fffff8028a71dfd8-ffffe0016621e010 Success Error Cancel pending
	       [COLOR="#FF0000"][COLOR="#FF0000"]\Driver\iaStorA[/COLOR][/COLOR]	[COLOR="#800080"]nt!PopRequestCompletion[/COLOR]
			Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe0016621e010    

			Args: 00000000 00000000 00000000 00000000

It's no surprise that Intel Rapid Storage technology is being a piece of crap again. I suggest you remove it ASAP.
Uninstall it via the control panel.
Then go to the device manager, under the drive subsection, uninstall all of the controllers to remove IRST.
Reboot.

 

[ddalbiez]

Thanks. My computer uses French. should I uninstall the Microsoft storage controller driver or the Intel 7 driver?
thanks

 

[Jared]

Just the Intel 7 driver.

 

[ddalbiez]

Thanks. It seems windows reinstalled the driver (but not the app) after I tried to hibernate the PC, did not succeed (PC hanging) and had to force shutdown.

 

[Jared]

Windows shouldn't reinstall the driver.
Lets try it again.
To remove IRST you need to remove it on the Programs and Features, then go to Device Manager, expand IDE ATA/ATAPI controllers, then click uninstall on each one.
Once removed reboot and it should stop reinstalling IRST.

 

[Patrick]

Windows will reinstall the driver if Windows Update's driver searching/discovery is enabled.

Disable it and re-enable it later - Disable Searching Windows Update for Device Drivers

Regards,

Patrick

 

[Jared]

Thanks Patrick, I knew I was forgetting something.

 

[x BlueRobot]

Jared, Windows will sometimes do it for graphics card drivers too.