BSOD DRIVER_POWER_STATE_FAILURE (9f) on Dell XPS 17 9720

gandalf_light · Jul 23, 2022

Long story short; I have a Dell XPS 17 9720 Laptop, just over 2 months old. I've been experiencing a range of Power related issues for most of that period, and when contacting Dell and supplying a minidump, their reply is "ntoskrnl is the issue - reinstall windows".

Other stats:

OS ? Windows 11
x64 (64bit)
What was original installed OS on system? Windows 11 (OEM)
Have you re-installed the OS? No
Processor 12th Gen Intel(R) Core(TM) i9-12900HK, 2500 Mhz, 14 Core(s), 20 Logical Processor(s)
Video Card nVidia
Is driver verifier enabled or disabled? both - I've had it running for a bit over at least one BSOD (may not be in the package), it reported that dbx.sys was at fault; subsequently uninstalled DropBox but no big difference.
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows built in security
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? No, although I do have the Razer Cortex software installed (but not active) and Dell insists on optimising the system.

Speccy export: http://speccy.piriform.com/results/hcwAalTAtJ8otl0mT8eCQ2x

windbg indicates it's a USBXHCI problem, and the FAILURE_BUCKET_ID is 0x9F_VRF_3_IMAGE_USBXHCI.SYS - no idea what VRF_3 is?

Beyond that, I've not much idea of where to go next.

gandalf_light · Jul 23, 2022

Additional minidumps...

x BlueRobot · Jul 23, 2022

This Stop 0x9F bugcheck is going to be a little more tricky than the others unfortunately. Let's enable Driver Verifier again but this time, you'll want to enable the following settings:

Deadlock Detection
I/O Verification
Force Pending I/O Requests
IRP Logging
Power Framework Delay Fuzzing
DDI Compliance Checking and DDI Compliance Checking (Additional)

Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista

Once the system crashes, then please upload the dump files, along with, the MEMORY.DMP which should be available in the following directory:

Rich (BB code):

%systemroot%\MEMORY.DMP

This file will be too large to attach to a forum post so you'll need to upload it to a file sharing site such as WeTransfer, Google Drive or Dropbox.

gandalf_light · Jul 23, 2022

will do - should I select all drivers or just the non-Microsoft ones?

x BlueRobot · Jul 23, 2022

gandalf_light said:
just the non-Microsoft ones?

You'll need to select non-Microsoft ones only.

One of your earlier dump files did indicate some problems with your graphics card driver, however, that shouldn't have any impact on your latest crashes which appear to be related to the USB stack.

Rich (BB code):

4: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff804`9c390000 fffff804`9ee38000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\nvdmsi.inf_amd64_dac79dd6cce041ee\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jun 24 00:18:39 2022 (62B4F4CF)
    CheckSum:         029C0CF1
    ImageSize:        02AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Nevertheless, have you checked for any driver updates for your graphics card recently?

gandalf_light · Jul 23, 2022

I'm constantly keeping drivers up to date :)

I've rebooted after enabling verifier, will see what comes of that - another symptom I've been experiencing when my mouse (Deathadder v2 Pro) is using Bluetooth (since travelling I've had it on the usb cable only) is that the input devices would stop working in the following order, then shortly followed by a BSOD.

* Mouse
* Laptop's Touchpad
* Touch Screen
* Keyboard

Although, I do recall also that sometimes this would happen without the mouse connected, but maybe when my bluetooth headphones are connected?

Still trying to replicate that one consistently. It doesn't happen when I'm at my desk attached to the hub and all wired in.

x BlueRobot · Jul 23, 2022

The issue will definitely be something related to a USB device, do the Bluetooth headphones have their own USB dongle attached?

gandalf_light · Jul 23, 2022

no, the only devices attached currently are the Dell Dock through which everything else is attached (two LG monitors via Thunderbolt, Blackwidow ultimate keyboard, external Samsung DVD-R, Logitech camera). The mouse was via usb via the dock as well until about half an hour ago - attempting to get bluetooth to fail.

gandalf_light · Jul 23, 2022

Zipped memory dump for you...

MEMORY.zip

interestingly I got this:

FAILURE_BUCKET_ID: 0x9F_VRF_3_IMAGE_HDAudBus.sys

x BlueRobot · Jul 23, 2022

Rich (BB code):

7: kd> !irp ffff8002e77acaa0
Irp is active with 10 stacks 5 is current (= 0xffff8002e77acc90)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffff8002f1b0b970 00000000 fffff800780b5900-ffffe20ed2f4f530 Success Error Cancel pending
           \Driver\HDAudBus    nt!ViFilterGenericCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e0 ffff8002efca2d50 00000000 fffff804e164ae30-ffff8002f0274db0 Success Error Cancel 
           \DRIVER\VERIFIER_FILTER    portcls!PowerIrpCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffff8002f0274c60 00000000 fffff800780b5900-ffffe20ed2f4f8b0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\drivers\nvhda64v.sys, Win32 error 0n2
 \Driver\NVHDA    nt!ViFilterGenericCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0  0 ffff8002eff6cd50 00000000 00000000-00000000    
           \DRIVER\VERIFIER_FILTER
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffff8002f3218a30 00000000 fffff800779bb3b0-ffff8002f3c36228 Success Error Cancel pending
           \Driver\ksthunk    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffff8002f3c36228    

            Args: 00000000 00000000 00000000 00000000

Irp Extension present at 0xffff8002e77ace40:

    Activity ID: {00000000-0000-0000-0000-000000000000}

It seems that your Nvidia audio bus driver is possibly causing some strange issues with how the power IRP is being handled, I would recommend that you find a suitable update from either the Dell support page or the Nvidia support page. Both should have their device detection tools which will automatically find the appropriate drivers for you.

Rich (BB code):

7: kd> lmvm nvhda64v
Browse full module list
start             end                 module name
fffff801`95880000 fffff801`958a1000   nvhda64v   (no symbols)           
    Loaded symbol image file: nvhda64v.sys
    Image path: \SystemRoot\system32\drivers\nvhda64v.sys
    Image name: nvhda64v.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Jan  3 10:46:34 2022 (61D2D40A)
    CheckSum:         000229BD
    ImageSize:        00021000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

gandalf_light · Jul 23, 2022

righto - so I've rolled back the nvidia driver to the latest version supported by Dell (by that I mean the driver they provide on their website) even though it's not the latest version from nvidia (which was on the system before).

Now I'm getting the following:

Code:

4: kd> !irp ffffcc8191bc79a0
Irp is active with 8 stacks 4 is current (= 0xffffcc8191bc7b48)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000 

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffcc8188bf1360 00000000 fffff8013ee9f900-ffffb805a00174e0 Success Error Cancel pending
           \Driver\pci    nt!ViFilterGenericCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e0 ffffcc81933c2da0 00000000 fffff801fa0f48b0-ffffb805a0017638 Success Error Cancel
           \DRIVER\VERIFIER_FILTER    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e0 ffffcc81925d8030 00000000 fffff8013ee9f900-ffffb805a0017a90 Success Error Cancel
           \Driver\nvlddmkm    nt!ViFilterGenericCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffcc81933d3da0 00000000 fffff8013e7a53b0-ffffcc81baca1ab8 Success Error Cancel pending
           \DRIVER\VERIFIER_FILTER    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffcc81baca1ab8 

            Args: 00000000 00000000 00000000 00000000

Irp Extension present at 0xffffcc8191bc7cb0:

I'm starting to wonder whether this could be a hardware issue at all? The other difference is that when this happened, the laptop was not plugged into any devices at all (including power). the BSOD are happening at this stage when it attempts to wake itself up to check stuff so I don't actually see them - sleep states are as follows:

Code:

The following sleep states are available on this system:
    Standby (S0 Low Power Idle) Network Connected
    Hibernate
    Fast Startup

The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.
        This standby state is disabled when S0 low power idle is supported.

    Standby (S2)
        The system firmware does not support this standby state.
        This standby state is disabled when S0 low power idle is supported.

    Standby (S3)
        The system firmware does not support this standby state.
        This standby state is disabled when S0 low power idle is supported.

    Hybrid Sleep
        Standby (S3) is not available.
        The hypervisor does not support this standby state.

New Memory.dmp file uploaded here for you: MEMORY_2.zip

x BlueRobot · Jul 24, 2022

gandalf_light said:
the laptop was not plugged into any devices at all (including power). the BSOD are happening at this stage when it attempts to wake itself up to check stuff so I don't actually see them

Yes, it will do because that's what a Stop 0x9F is caused by - drivers which aren't able to handle power transitions correctly. This isn't a hardware issue.

Rich (BB code):

4: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff802`06550000 fffff802`08e7f000   nvlddmkm   (export symbols)       nvlddmkm.sys
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\nvdm.inf_amd64_aced13c2084a2857\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon May  2 20:45:34 2022 (627034DE)
    CheckSum:         02862AA8
    ImageSize:        0292F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Is this graphics card driver the one provided by Dell or Nvidia? If it isn't the one provided by Dell, then you'll want to use DDU to remove it and then install the one provided by Dell despite being older.

xrobwx71 · Jul 24, 2022

You have been caught, time traveler.

Sorry for interrupting, I could not resist.

gandalf_light · Jul 24, 2022

@xrobwx71 darn, you found me out :)

@x BlueRobot the BSOD reported above (last night) was with the dell nvidia driver - I've just cleaned up with DDU and reinstalled the Dell one, and now when off power and attempting to resume I got a totally different BSOD:

Code:

WIN32K_POWER_WATCHDOG_TIMEOUT (19c)
Win32k did not turn the monitor on in a timely manner.
Arguments:
Arg1: 0000000000000050, Calling monitor driver to power on.
Arg2: ffff850468ad9080, Pointer to the power request worker thread.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for nvlddmkm.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3031

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 13192

    Key  : Analysis.Init.CPU.mSec
    Value: 405

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3804

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 113

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x19c

    Key  : Bugcheck.Code.Register
    Value: 0x19c

    Key  : WER.OS.Branch
    Value: co_release

    Key  : WER.OS.Timestamp
    Value: 2021-06-04T16:28:00Z

    Key  : WER.OS.Version
    Value: 10.0.22000.1


FILE_IN_CAB:  072522-27890-01.dmp

BUGCHECK_CODE:  19c

BUGCHECK_P1: 50

BUGCHECK_P2: ffff850468ad9080

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  csrss.exe

FAULTING_THREAD:  ffff850468ad9080

STACK_TEXT: 
fffffb84`5dbd1b10 fffff806`7a890c17     : fffff806`794f9180 ffff8504`ffffffff fffff806`00000000 ffff8504`8fb3e158 : nt!KiSwapContext+0x76
fffffb84`5dbd1c50 fffff806`7a892ac9     : fffff806`00000001 fffff806`00000000 fffffb84`5dbd1e30 fffff80f`c6affa30 : nt!KiSwapThread+0x3a7
fffffb84`5dbd1d30 fffff806`7a88c9e4     : fffffb84`00000000 ffff8504`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x159
fffffb84`5dbd1dd0 fffff80f`c6ad40d0     : ffff8504`98548180 ffff8504`00000000 ffff8504`98547100 ffff8504`98547000 : nt!KeWaitForSingleObject+0x234
fffffb84`5dbd1ec0 fffff80f`c6cbf352     : ffff8504`98547180 fffffb84`5dbcc000 fffffb84`5dbd3000 00000000`00000006 : dxgkrnl!DpiCheckForOutstandingD3Requests+0x74
fffffb84`5dbd1f20 fffff80f`c6c40ff8     : 00000000`000003eb fffff80f`c6c5c2cf fffffb84`5dbd2140 00000000`c0000225 : dxgkrnl!DxgkPowerOnOffMonitor+0x11e
fffffb84`5dbd2050 fffff80f`c6ca6af0     : ffff8504`ffffffff ffff8504`93d363c0 ffff8504`98be2ba0 fffffb84`5dbd2170 : dxgkrnl!DpiGdoDispatchInternalIoctl+0x578
fffffb84`5dbd2100 fffff80a`0622f54e     : 00000000`c0000002 ffff8504`93d36490 00000000`00000000 00000000`c0000225 : dxgkrnl!DpiDispatchInternalIoctl+0x100
fffffb84`5dbd2230 00000000`c0000002     : ffff8504`93d36490 00000000`00000000 00000000`c0000225 fffffb84`5dbd2458 : nvlddmkm+0xe2f54e
fffffb84`5dbd2238 ffff8504`93d36490     : 00000000`00000000 00000000`c0000225 fffffb84`5dbd2458 ffff8504`98be2a50 : 0xc0000002
fffffb84`5dbd2240 00000000`00000000     : 00000000`c0000225 fffffb84`5dbd2458 ffff8504`98be2a50 ffff8504`93d363c0 : 0xffff8504`93d36490


SYMBOL_NAME:  dxgkrnl!DpiCheckForOutstandingD3Requests+74

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

IMAGE_VERSION:  10.0.22000.826

STACK_COMMAND:  .process /r /p 0xffff850467fd0140; .thread 0xffff850468ad9080 ; kb

BUCKET_ID_FUNC_OFFSET:  74

FAILURE_BUCKET_ID:  0x19C_DRVSETMONITORPOWERSTATE_HANG_VRF_dxgkrnl!DpiCheckForOutstandingD3Requests

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {b4a30eca-7310-1b5a-440b-c46d6863951f}

Followup:     MachineOwner
---------

Minidump attached.

Unfortunately the MEMORY.dmp file is of no use in this instance.

It's worth noting that resuming while on power is working fine currently...

zbook · Jul 24, 2022

What is attached that is related to L.G. Electronics?

New laptops should not have BSOD.

Consider contacting Dell for a Return Merchandise Authorization (RMA).

x BlueRobot · Jul 24, 2022

This seems like a bug with that graphics card driver, it seems that it's unable to handle waking from either the hibernation state or the entire off state. You have two options really: either continue to test different driver versions and hope that one of them works; or, contact Dell and request a RMA and complete refund. You shouldn't have these issues with a new laptop. The issue isn't hardware related per se but it's the Dell configuration of that graphics card driver.

gandalf_light · Jul 24, 2022

@x BlueRobot agreed. After a complete shut down and restart, I did a test and left the computer off power and let it go to sleep for 20 minutes - came up normally when I returned.

Still dubious though, and I've got an active support ticket with Dell at the moment. If it keeps happening I will be asking for an RMA.

Thanks very much for your help in this, it's been very enlightening.

x BlueRobot · Jul 24, 2022

No problem, just keep testing it as you have and keep a log of when the crashes have occurred and after when e.g. a restart of the system. You can disable Driver Verifier now if you haven't done so, probably won't be much use at the moment. I'll make sure that you don't let Dell try and blame Windows for the crashes because the issue appears to be firmly with that Nvidia graphics card / audio driver.

zbook · Jul 24, 2022

The Sysnative log collector failed to collect all event log files.

The log collector report displayed:
24/07/2022 06:57 AM 16,524,560 EvtxAppDump.txt
24/07/2022 06:58 AM 14,351,947 EvtxSysDump.txt
However none of these text files were seen in the results.

There may have been Windows Error Reporting (WER) about the computer problems.

These were the non-WDV bugchecks:

Bug Check 0x116: VIDEO_TDR_FAILURE
Bug Check 0x117: VIDEO_TDR_TIMEOUT_DETECTED
Bug Check 0x141: VIDEO_ENGINE_TIMEOUT_DETECTED
Bug Check 0x144: BUGCODE_USB3_DRIVER
Bug Check 0x14F: PDC_WATCHDOG_TIMEOUT
Bug Check 0x15F: CONNECTED_STANDBY_WATCHDOG_TIMEOUT_LIVEDUMP
Bug Check 0x190: WIN32K_CRITICAL_FAILURE_LIVEDUMP
Bug Check 0x193: VIDEO_DXGKRNL_LIVEDUMP
Bug Check 0x19C: WIN32K_POWER_WATCHDOG_TIMEOUT
Bug Check 0x1A1: WIN32K_CALLOUT_WATCHDOG_LIVEDUMP
Bug Check 0x1D4: UCMUCSI_LIVEDUMP
Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE

These log files will be useful for your communication with Dell.

These were the BSOD and Live Kernel Events recorded in the log files.

You may want to make free backup images that can be restored.

Then if Dell requests a clean install it can be easily performed as you've already made a backup image.

If Dell agrees to a RMA you'll need to backup important files.

Code:

     10544   16/06/2022    7:48:11 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_116_6f8abc9d9081646b64227dfcf08e8c01ffc3615_00000000_cab_cc4174c0-1da6-442b-8347-5fc54ea09c9e\Report.wer"
     12272   17/07/2022    2:22:58 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_21dc11144f7f7f2817f879862a39abcc77cbd_00000000_cab_3c330154-ce0d-41a2-b6f2-ff3cde913e20\Report.wer"
     12044   16/06/2022    7:47:50 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_52b14eb6c21f353914b66aa9273a7f6e2c15a8c7_00000000_cab_3a3f328f-eeae-43c9-a8c6-2d6a7c9ef0db\Report.wer"
     12214   16/06/2022    7:47:15 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_a29e28cb2a86169f7c754bef9c581ede86a83a3f_00000000_cab_11a3c3d3-c94f-44e2-8d65-18bc2e64aab7\Report.wer"
     12046   16/06/2022    7:47:33 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_f33d5e4f9cef6bc3d7381cbc1a8d0e6ec8137ed_00000000_cab_058f3107-ad1c-4969-9f51-31af726f4e79\Report.wer"
     12176   21/06/2022    9:30:00 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_7a456e4c14a0faf6743ba9a3dc473e219cc8a11d_00000000_cab_3852f7c8-d7b2-4af2-87ed-7b686fe25d02\Report.wer"
     12296   14/07/2022    7:13:07 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_144_3b77c4da31156a0a35af81119b1189be0ae6ed3_00000000_cab_2107349d-be4e-47c2-a239-c90833309edc\Report.wer"
     10436   28/06/2022    5:19:51 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_1463f14fd5fa2bbec076e81fef72693ced4ea2a_00000000_cab_0cf1cb55-9d6d-4a02-94cc-fca4f091b2d3\Report.wer"
     10408   20/06/2022   10:45:18 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_275fa6b314a4aeee1db1d412844674bf514e9_00000000_cab_ea554307-fe3f-411b-a8cf-e818fc838dd4\Report.wer"
     10406   17/06/2022    9:35:09 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_2e5330a40f5f7f444d9a2938b64e66f337014_00000000_cab_e7521b34-63e9-4c19-82a1-26735d81022b\Report.wer"
     10406   21/06/2022    9:27:34 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_3cb689de83cd4bb58472e88a22c7f06639c4ebb2_00000000_cab_ff1dffdb-ade5-4e3c-b335-1c51983a4f73\Report.wer"
     10406   3/07/2022    2:45:24 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_4280c6aae4d99889c1aa71263a3b0abe02da94f_00000000_cab_a1a2398e-bc49-4cce-8971-51825973ab32\Report.wer"
     10436   16/07/2022    9:10:42 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_5a642a550258ec592e9a599412e17b4e3fe3d6_00000000_cab_42bb70a8-e6cb-4c9c-870b-ff00a525fde6\Report.wer"
     10436   28/06/2022    3:11:21 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_6b34156205c76458b174812a81c6157dac3ba7c_00000000_cab_6b0cca4f-044d-43c5-a14e-ff01ac7d3889\Report.wer"
     10438   20/07/2022   11:53:46 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_862e3b52aa046ecbd37a52a13bde8798a53e8e_00000000_cab_8d017560-8eff-4106-bf98-c3ea2d0122a0\Report.wer"
     10470   23/07/2022    5:58:09 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_967c24c38a25d6232c3501b9187e58fb1bc73a5_00000000_cab_584f8ba8-56cf-41f8-b8ba-3892671e8dab\Report.wer"
     10440   16/07/2022    8:20:07 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_14f_b119c689a66f8ad2e57d7e9248fada2bc3bd469_00000000_cab_f6af5e65-ec4e-4641-8fe5-fd67b915fc0e\Report.wer"
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     10538   28/06/2022   10:20:50 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_70c83bfa9cb3ad719f622372acb154323492c0_00000000_cab_c2514a14-bbb4-4520-a208-fdff1318186c\Report.wer"
     10504   22/07/2022   10:42:55 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_749c8b4ecd2758b66560c036508423d1fc174cb1_00000000_cab_d8088955-dfbd-48a8-bc08-3a3cfc79a86d\Report.wer"
     10504   28/06/2022    3:54:03 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_77da93285971d46b3c33b2787e04f10d2323b5b_00000000_cab_13d308ff-fa06-4a80-9ef5-ba012229c515\Report.wer"
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     10466   17/07/2022    9:49:47 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_7aa9407dfa945cf017fbb39621d1a013e6364b5c_00000000_cab_6cc736eb-fbcc-49b8-98e5-cd19df51f837\Report.wer"
     10540   28/06/2022    7:48:31 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_7aaef6546357daaa1467602b7548d6a291a4efbe_00000000_cab_b02df2c5-2b7b-46e8-844d-c366e6440371\Report.wer"
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     10470   26/06/2022   10:06:39 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_7d7d28f1bc4a7a656c20452c38f823ed7493f39_00000000_cab_1f9e7043-7766-46da-b116-fa613832c3a4\Report.wer"
     10508   3/07/2022    5:59:49 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_7e9a5ed080cca488f105529521e6f2846bc46b_00000000_cab_0c06cfd2-2b65-496d-8055-ab39b32f9a92\Report.wer"
     10536   25/06/2022    2:28:41 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_7eab61b1978dd872f6c2ddecfdc4ea476c151_00000000_cab_beaf2a57-b181-44cf-8c20-1380b33056bf\Report.wer"
     10538   17/07/2022    7:17:59 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_7f2c537e7f93317b744632b82a24bb758c8cd_00000000_cab_1d852175-2fb8-4526-a119-27daf97f3a46\Report.wer"
     10466   30/06/2022    1:11:42 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_82aa6cd4eaa15123ccd377827b591871c4676a_00000000_cab_70041422-d4a5-488f-afeb-aba64933d28e\Report.wer"
     10536   1/07/2022   12:14:44 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_82fd515dc353cfb8106ca6c97a38e55b18cf1be7_00000000_cab_73313d67-96e7-4b7b-a24b-10ec9833428a\Report.wer"
     10538   20/07/2022   11:53:55 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_834424c614a915219e8ac96658cad9b2a424c9ee_00000000_cab_129d2419-6b80-49ef-af9b-99a5f5c19e34\Report.wer"
     10470   13/07/2022    2:51:50 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_847421bd131b67aa83365454e5156e21a1ec88b9_00000000_cab_74c7c297-a44a-488a-a998-f66c982396d1\Report.wer"
     10504   14/07/2022   11:47:12 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_8768ed629bccd2d8d9277028c8f722735bbb12e3_00000000_cab_774b3465-5bb3-4fac-bb9e-9e484849ddeb\Report.wer"
     10538   28/06/2022   12:20:55 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_8996fac967f4f2a106ba3bfe4fbeaeee7c0275c_00000000_cab_491e0dc6-d6a0-419e-906f-19e49884113f\Report.wer"
     10502   20/06/2022    6:19:05 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_89ab9fabb0d5719f5577c2e55ae6734cb2a2c4b_00000000_cab_2952f5f7-8851-4b8e-ae6c-0c96fe1b8228\Report.wer"
     10538   22/07/2022   10:43:05 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_8c5374626890a6342c15c66e2f7e93cc3b64fe0_00000000_cab_795da93d-78d7-4c64-b99f-a609e999c6e0\Report.wer"
     10502   26/06/2022    3:03:17 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_8c5daa7437a86fa7c3d496f9fb70772d291f3ed_00000000_cab_fad437f2-83d4-4230-bb77-b671499e58ab\Report.wer"
     10504   25/06/2022    1:45:13 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_8eaffbf52da28f415a689c731bf9ba02f3d3f2_00000000_cab_e12089ff-f514-4be8-895d-06dff7ad7e8a\Report.wer"
     10468   16/07/2022    2:25:40 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_8fbecdf6cc251a7a465bbee81e9b1151929a36a_00000000_cab_427f6f02-286b-41f1-bf6e-6fe3e12d12cd\Report.wer"
     10532   22/07/2022    8:09:10 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_902eceb1d74a89c9b2c71478b5c734b475c0db20_00000000_cab_af9e66f3-7879-463f-b880-047d1afbfc96\Report.wer"
     10504   21/07/2022    2:23:01 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_9266bce6d6c179ef4673f6d145f557c46919d47_00000000_cab_b537d805-8bdb-4497-8d0e-55616aa5b3e5\Report.wer"
     10438   23/06/2022    7:54:57 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_926b70cf5eb1e94de7b7baf66ace25506ca59f20_00000000_cab_5c977876-fbd4-4f72-9325-3b974f8e7a26\Report.wer"
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     10470   27/06/2022    9:59:03 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_987b2baa88ee33e4a962bf8fa31b3a12d5f946_00000000_cab_56bde3e3-58d5-41e7-b021-84e301116af1\Report.wer"
     10440   3/07/2022    1:55:59 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_989b6c73d6d52e6a8de14b80472f4cea6a7d28_00000000_cab_4eb86716-4f2b-480b-8f5a-6acfa4722f00\Report.wer"
     10504   21/06/2022    2:08:16 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_99332b2052169ccb285b694b2984b97730bad98e_00000000_cab_2428abd7-a640-404a-a8db-c042b44b105f\Report.wer"
     10508   23/06/2022    1:59:51 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_993467ab5ac35833d2bd9b94acce787fed1669d_00000000_cab_4dab2776-5683-49b5-9ccc-0847b6b086b7\Report.wer"
     10438   21/06/2022    4:25:49 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_9a9b2ef9735edff5bce15b25e138cb25e016663_00000000_cab_4f87ba63-ad63-4f49-894b-0a16044ba87e\Report.wer"
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     10504   20/07/2022    5:29:58 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_a145665ff5e82fe3ace0ba9e24fa3648be45c63b_00000000_cab_4eca9107-9789-4cc1-acb6-869b6ac5720c\Report.wer"
     10470   30/06/2022   10:47:07 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_a1b1cf815e868a8af7d503a47829d9efe8d3b7f_00000000_cab_84e33e84-4232-44d8-8cea-ed5eaefd9c92\Report.wer"
     10474   20/06/2022    5:18:00 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_a8b616b31a6bfcda6fcf3f641366eb0216b4cd2_00000000_cab_16e3d638-bb2f-4e52-94ef-78f562e6d1e3\Report.wer"
     10504   1/07/2022    7:08:22 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_aec7b1b6a5a5cbe9a9a30e8274b63753be462_00000000_cab_bfd43b13-47cb-4b7a-a2cd-70a0259256e4\Report.wer"
     10538   30/06/2022    9:01:49 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_b325a8a98a93bb5ea8dfe57e46dc9c591c95f81_00000000_cab_ae70a014-7da7-4eee-a5e6-511c41ac5f4b\Report.wer"
     10514   2/07/2022    3:37:03 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_ba541e3ac1234fc1e6654c9a7fd3f13a6a1242_00000000_cab_b30b178f-6309-45ac-add6-83533644af60\Report.wer"
     10438   20/06/2022    4:05:56 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_bd812d579ecdd920576d8cf716fb25e89e26d_00000000_cab_2c5955f5-87c8-49d1-be8f-d7b3dc38dce2\Report.wer"
     10504   21/07/2022    5:54:25 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_bec6759dc059487dd3b5c16a8ff3677b7c37a0_00000000_cab_afecfd9a-5128-4aa5-a4fe-be896ccf5c9f\Report.wer"
     10436   22/06/2022    2:54:41 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_bf7fe94962be8815deceb38eb2fbec1e3ed143c_00000000_cab_715d41fa-21c9-4a8d-86c4-08a762237ba9\Report.wer"
     10514   21/07/2022    2:22:50 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_c3b0e1e34e35fa9e9ff366bcd7d9456442db_00000000_cab_e887d6f4-893c-4e51-a963-8487c748f5db\Report.wer"
     10468   12/07/2022    8:19:22 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_c4e64890f9f95c3adbb29145d77e3ce2b774dc_00000000_cab_1bce1843-eafa-42a9-b1bd-4102c1938435\Report.wer"
     10472   23/06/2022    1:21:08 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_c5bc96dfa1f2938b544cff6528d7cb7ef59f41f4_00000000_cab_d44f1bca-a77f-4a23-9002-3ec578946ac2\Report.wer"
     10474   24/06/2022    4:55:45 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_c8b45260baa8b176d0b24f947f1bdd038e47d4_00000000_cab_847ff567-fd32-407a-8893-58051e1432a2\Report.wer"
     10538   22/07/2022    6:17:07 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_ca4c9269e6d1215c2945763dc22fbb3ff521d244_00000000_cab_3a36efaf-424c-4421-a729-6002e0619a8f\Report.wer"
     10464   17/07/2022    6:22:54 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_cc1fb294593f8acbb2f9b38b68861983341de3b_00000000_cab_243204ec-5777-4f6d-ba8b-32fd5d84adc9\Report.wer"
     10466   12/07/2022   12:19:21 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_d0ba57f35661a78d2d77a298c6da3d703628a3af_00000000_cab_ac6cae7f-10b7-4125-a7a3-ebdf61fed662\Report.wer"
     10496   23/07/2022    4:20:02 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_d3aed0dc3ef7ef101ad68beff76edb13d8456e31_00000000_cab_797c01c3-01ce-4f75-a1b8-f66915eb07ea\Report.wer"
     10504   24/06/2022    3:12:09 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_d66e864b39d5ffa3c21e408d2a5ceaf474bfa8e0_00000000_cab_35d791fe-d740-4278-a9f8-0be52e3d13ea\Report.wer"
     10512   20/07/2022    4:40:25 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_d7418a6c23b1f07ab9b497eca67272a2758096ac_00000000_cab_9744e036-f2ed-470e-a5e7-e431ad85791b\Report.wer"
     10466   16/07/2022    6:32:49 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_da877ca35e8f629ee8cdfb8a9df829f166666_00000000_cab_527b9af7-6f57-4808-9ada-e689b4a183fb\Report.wer"
     10436   20/06/2022    5:29:58 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_dbe31d5f32e2f3af7eb10801bb318509c4aa975_00000000_cab_8deebcf7-e4ad-4a78-85cf-ac3e8725154d\Report.wer"
     10436   20/06/2022    5:54:11 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_dcf06654f3da77fafbf3b859edd8e16d14c3e52a_00000000_cab_ea443955-d0ed-40e7-a5d9-dfae588b1356\Report.wer"
     10438   23/06/2022   12:23:18 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_e08801ecd9ec4f15f4cfcb43cf7996f513fa92_00000000_cab_6e96959a-dab8-4eec-ad66-5ec631d7bd94\Report.wer"
     10472   24/06/2022    3:46:42 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_e11e37f52bf17ced7ed964a9aaff1e63a99a426_00000000_cab_280b7d78-d3b1-4318-a9fe-e50f6b75948b\Report.wer"
     10506   23/06/2022    1:21:15 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_e1a2292341e1f266c6377a8bcacbe2e36c694_00000000_cab_125eabcb-fc9b-4bd1-9612-3ff70f316eab\Report.wer"
     10504   29/06/2022    6:08:21 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_e3b9a2c628ad1e8f4332856b8f913834451c5beb_00000000_cab_4380733e-9a07-4d09-b542-d299f6bc5e6f\Report.wer"
     10540   29/06/2022   11:04:38 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_e5b040a9ec2bfffb9d7518cb0dcd2b557f03af6_00000000_cab_a6de6ed3-e792-402b-aec2-4f2ed3df1adc\Report.wer"
     10536   16/07/2022    2:12:46 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_e79e34a51c901b42735cbe2405e635d766c_00000000_cab_e3a91c7a-e6c8-441e-890e-12bf5dc343de\Report.wer"
     10500   22/07/2022    3:24:32 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_e881f0de5fef08a85884b80f0d0c9f9a5397251_00000000_cab_f76afde2-d99c-468c-8ce3-6a42eefe92d4\Report.wer"
     10508   3/07/2022    6:19:15 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_e8aeed71a0eda8fe7c3cc4dbdeb046f333e353_00000000_cab_88c74f62-13b4-4abd-9afd-f4e42a26d8c5\Report.wer"
     10504   1/07/2022    6:34:19 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_efe565a97b87db55942dac1cb9d57daa5e397a6_00000000_cab_b0f421f4-82ff-4662-a4f6-32c0c0f3395a\Report.wer"
     10508   23/06/2022    9:26:54 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_f0e4f627e23a3ef131215e1a3d26c825d1637_00000000_cab_0f471053-0830-4bd3-ba18-7f17746d86f3\Report.wer"
     10472   3/07/2022    7:49:09 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_f341ed54060bbc0f85a51bb9d83e32f1a31a74d_00000000_cab_96201001-855f-48cb-88c8-0a93e8361e4b\Report.wer"
     10502   1/07/2022    1:37:38 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_f5bf4f97045ba5f65a97666bed6dc46cc488d_00000000_cab_1cc0feda-96bf-491d-ba0f-1fc26fd23e20\Report.wer"
     10470   1/07/2022    1:49:23 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_f5d240398116e887f0f837225228db6c3545d8d5_00000000_cab_d1c4d91d-8ec8-4eca-b32b-bc7591fdc4c5\Report.wer"
     10518   30/06/2022   11:14:10 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_f6376ddb752ae0bd11042dbe07c489719dab17_00000000_cab_63d00783-d0a0-4703-a3e7-6e41fbd131d9\Report.wer"
     10468   26/06/2022    2:44:06 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_f850e27cae2ac393d0ec5dedb8f4112377ef9b_00000000_cab_efba465b-ea7b-422b-8cf9-9893a5713b57\Report.wer"
     10472   23/06/2022    4:35:06 PM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_f88bb27e75e333c32e2c38d66d5730b3e5a9ff_00000000_cab_06713485-479a-45f2-8233-1373d9bc9977\Report.wer"
     10502   20/07/2022    8:34:05 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_f969c29c2ebffabc718259be9fc92bd82f15ef3e_00000000_cab_a0572d2d-868e-4240-83e7-97e5af2ae0a7\Report.wer"
     10468   30/06/2022    9:33:31 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_fa31b1809db1a4b5f69052abad435c3ac3d8bd5a_00000000_cab_76ed0fc9-bfd0-4ee2-af10-3c53d8a45dfc\Report.wer"
     11938   22/07/2022   10:42:42 AM  "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_ce99d88c28f0558d3fdecf0612bfd4d8cb9b2_00000000_cab_9e01923a-74cc-4de2-b238-69d1cf994efc\Report.wer"

x BlueRobot · Jul 25, 2022

zbook said:
The Sysnative log collector failed to collect all event log files.

The log collector report displayed:
24/07/2022 06:57 AM 16,524,560 EvtxAppDump.txt
24/07/2022 06:58 AM 14,351,947 EvtxSysDump.txt
However none of these text files were seen in the results.

There may have been Windows Error Reporting (WER) about the computer problems.

This is a known bug with Windows 11 and the Sysnative file log collector. I did develop a newer version which rectifies this, however, it needs further testing before it's available for public release.

zbook said:
Then if Dell requests a clean install it can be easily performed as you've already made a backup image.

I wouldn't even allow Dell to perform a clean install, it's a complete waste of time, I'll request for a immediate refund or an escalation to higher tier support.

BSOD DRIVER_POWER_STATE_FAILURE (9f) on Dell XPS 17 9720

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