BSOD Crashing during only one game, But its driving me crazy. DCUO

TFKO · Aug 22, 2019

Crash List

Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
082219-16083-01.dmp 8/22/2019 11:29:30 AM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 atikmdag.sys atikmdag.sys+1abfb54 x64 ntoskrnl.exe+93c70 C:\Windows\Minidump\082219-16083-01.dmp 8 15 7601 283,592 8/22/2019 11:30:36 AM

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-22 11:55:04.598
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 16
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-08-22 11:55:17.078
----------------------EOF-----------------------

And that's how i ended up here.
All this other stuff above may or may not help you but it's there.

x BlueRobot · Aug 22, 2019

Code:

2: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`17218000 fffff880`1abf9000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Aug  8 16:20:17 2019 (5D4CAE31)
    CheckSum:         039B050B
    ImageSize:        039E1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I would suggest updating your graphics card driver to the latest version first of all - https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

x BlueRobot · Aug 22, 2019

I would also suggest that you create a thread in the WU forum regarding your corrupted system files - Windows Update Forum Posting Instructions

MrPepka · Aug 22, 2019

I also suggest enabling Driver Verifier here, because maybe in this way we will still find some faulty driver (Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista)

TFKO · Aug 25, 2019

I ran Driver Verifier it ran slow but no BSOD. GPU software is completely up-to-date. As for the files.

softwaremaniac:

Everything is clean.

The detections are benign remnants of Avast.

MrPepka · Aug 25, 2019

What is this game where you have a blue screen? Have you had similar symptoms before?

Sysnative Windows Update · Aug 25, 2019

Have you checked the temps during gameplay?

TFKO · Aug 26, 2019

@MrPepka this is the only program giving me issues, and it's not even close to the most intensive that i use. It's DC Universe online.

@softwaremaniac temps never go above 40c, which for this CPU is great. my rx580 never goes above 75c.
Ive ran Memtests several time no issues even tested all the drives. I loaded down both CPU and GPU at the same time and temps stay well within check.
no overclocks are currently set, I've tinkered in the past but everything is at its normal settings, the 1000w psu is overkill evga unit ran ssd tests too, thus why i though it was sw related.
sfcfix is what lead me here. Game devs arnt usually much help.

TFKO · Aug 26, 2019

Sorry if this seems scattered, I just got off work and i wanted to make sure everything is in there.

MrPepka · Aug 26, 2019

Have you tested GPU with FurMark?

TFKO · Aug 26, 2019

Furmark and Heaven. Everything looks good.

I've Tried to make it crash with anything other that DCUO and it wont. atikmdag.sys crash only happens in that game.

Am i to assume it's just the game? I've verified it several time reinstalled it, anything i can think of.

MrPepka · Aug 26, 2019

You can also check older drivers. It can help

TFKO · Aug 27, 2019

Tried, Guess i'll contact support For DCUO.
I assumed it was an issue with my pc, So far i havn't found one.
Will update when i have more info.

MrPepka · Aug 27, 2019

You can still try to test the GPU with the OCCT program FurMark & OCCT - How to Stress-Test Graphics Cards (Like We Do)

TFKO · Aug 29, 2019

tried that... I'm going on a hunch its a memory leak in UE 3 (Unreal Engine 3) but this is what iv'e got from the ordeal.

TFKO · Aug 29, 2019

Bridgette S. (Daybreak Games)

Aug 27, 8:08 AM PDT

Thank you for waiting on me to get back to you. I appreciate it and I'm sorry to hear that the computer is experiencing a blue screen error. This type of error is normally the result of a driver issue or a hardware failure. Our best suggestion would be to re-install the latest stable version of the video driver and perhaps other system drivers as well.

If the issue continues, you may need to have the system checked out by a professional repair service. Thank you for your patience and understanding. I certainly hope it can be resolved soon. Take care and have a nice evening!
Best regards,
Bridgette S.
Senior Technical Support
Daybreak Games

tfko

Aug 27, 4:02 AM PDT

I keep having the BSOD trying to play DCUO.
Here is the forum Post link if it helps.
BSOD Crashing during only one game, But its driving me crazy. DCUO

This email is a service from Daybreak Games.
[WVDRKE-6K7D]

To

aybreak Games

Aug 27 at 11:22 AM

Yeah I've already ruled those out. (drivers and hardware) I don't see any software conflicts either.
and it's only DCUO I've run some pretty torturous tests on it trying to repeat it. atikmdag.sys seems to be an issue a lot of people have trying to run your games.
i'd also like to point out I've been working on pcs more than a decade if it had an issue i would have found it by now.

Daybreak Games <support@daybreakgames.com>
To:tfko

Aug 27 at 1:10 PM

##- Please type your reply above this line -##

Your request (754857) has been updated. To add additional comments, reply to this email.

Bridgette S. (Daybreak Games)

Aug 27, 10:09 AM PDT

I hear you and as much as we would like to try to help, if a fresh copy of Windows, with the latest stable drivers, and a fresh installation of the game failed to resolve the issue, we must kindly advise submitting a bug report to the Daybreak Community Issue Tracker to help out our teams. I hope you can resolve it soon!

Daybreak Community Issue Tracker:
System Dashboard - Daybreak Community Issue Tracker
Best regards,
Bridgette S.
Senior Technical Support
Daybreak Games

TFKO

Aug 27, 8:22 AM PDT

From

To

Daybreak Games

and i am here with.

Please do "Vallidate Game Assets" in the launchpad. If the crashes continue after that, send a ticket to the support with the MSinfo32 and dxdiag: https://help.daybreakgames.com/app/answers/detail/a_id/28973/kw/
This seems to be a tech-problem and with these we can't help. Only the support can.

TFKO · Aug 29, 2019

Then they resend their last message again.

Thanks for trying guys, Looks like its just another ruined game.

TFKO · Aug 29, 2019

I ended up sending another message to them... No doubt they wont read it. Telling them it's the game.

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BSOD Crashing during only one game, But its driving me crazy. DCUO

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