BSOD + crashes

blrg891 · Nov 24, 2013

Sometimes I get a BSOD and sometimes I just get a beep or a hang.

I recently updated my bios, reinstalled Windows, and disabled hyperthreading, speedstep, and turbo mode.

I attached the information requested.

I have a nagging suspicion that it is the new NVIDIA driver.

Whenever I run games it is fine.

Firefox seems to crash it rather well.

Also leaving the system inactive for 10 minutes and coming back to it also increases the odds of crashes.

Patrick · Nov 24, 2013

Hi,

Unfortunately, the .ZIP appears to be corrupt. Can you please run the collection app again or manually go ahead and zip up any and all DMP files in the C:\Windows\Minidump folder?

Regards,

Patrick

blrg891 · Nov 24, 2013

I am going to attach it once again. I can open it and pull files out of it on my system. If that seems to be broken too I can pursue another route.

Thank you for your help, I am quite frustrated with this.

I did preview of this port and the first download failed, I had firefox retry and it worked. I was able to open the downloaded zip file and pull things out.

blrg891 · Nov 24, 2013

This is weird.

I download it with firefox, the download hangs. I try to open it, it says corrupt, I click cancel download and retry. After that, it works. I hope this helps.

Patrick · Nov 24, 2013

Indeed, there seems to be an issue with the attachment server here. I will notify staff. In the mean time, mine is hanging forever. Can you please attach this to a different 3rd party host? Skydrive, Mediafire, etc.

Regards,

Patrick

blrg891 · Nov 24, 2013

I hope this worked:

BSOD_report

Patrick · Nov 24, 2013

It did, thank you!

We have various CLOCK_WATCHDOG_TIMEOUT (101) bug checks although we cannot analyze *101's without it being a Kernel as opposed to a Minidump as not enough information isn't held from the time of the crash.

Nevertheless, we do have a few DRIVER_POWER_STATE_FAILURE (9f) bug checks.

This bug check indicates that the driver is in an inconsistent or invalid power state.

If we run an !irp on the 4th parameter of the bug check (blocked IRP address):

>[ 16, 2] 0 1 fffffa80056b9060 00000000 00000000-00000000 pending
\Driver\Envy24HFS

^^ This is the ICE Envy24 Family Audio Controller WDM driver.

Is this some sort of pre-built system from Phoenix? I see the board is a 132-BL-E758 however the rest of the system is OEM? Due to this I am not sure where to link you for possible updates of the driver above. Possibly try here? Phoenix Technologies - Home - Phoenix Technologies Ltd

Regards,

Patrick

blrg891 · Nov 24, 2013

So, this is a stock EVGA board with the onboard audio diabled in the BIOS and a 3rd party audio card in a PCI slot.

I will disable the power state fluctuation of the PCI bus through the power options in Windows. We will see if that helps.

As a side note, after I disabled the NVIDIA Experience software I have not witnessed the issue....

Thanks! You have been super helpful!

blrg891 · Nov 24, 2013

I stand corrected, the Windows power management settings only allow for changing the PCI Express link states.

Womp Womp...

x BlueRobot · Nov 26, 2013

The Link State Power Management setting is for the DLP (Data Link Layer), and DLLPs (Data Link Layer Packets) which provide power management functions for the PCIe bus. So, it may be advisable to turn off Link State Power Management if your having problems relating to the card.

I've added some more information in my blog about it, with some references in the PCIe 1.1 Specification if your interested - BSODTutorials: Debugging Stop 0x124 - PCIe Errors Part 2

blrg891 · Nov 26, 2013

I am not sure if it is PCI/PCIe related...

After I uninstalled the NVIDIA Experience package it seemed to stop...

I will remain running and giving updates.

Thanks again for all of your help, this issue was definitely an annoying one.

x BlueRobot · Nov 26, 2013

That's good to know, hopefully that was the problem.

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