BSOD, computer crashes when restarting skype

lbergin532 · May 4, 2014

Hi,

I skype quite a lot and very often the webcam stops working, it says that something else is using the webcam when its not. So I've found that restarting skype sometimes helps. However recently when I've been doing this the computer crashes, I've had a few different BSOD messages but the most recent one was DPC_WATCHDOG_VIOLATION and the only other one I can remember is to do with a bad POOLHEADER.

So I googled the poolheader one and it said that it could be a problem with drivers, but ive gone through and used the hp website and also got the driver direct from the AMD website for the graphics card, and updated all of the drivers. I got the one of AMD because I'd done the HP one but sometimes when I restarted skype the screen would go black and then when it came back it would say that the AMD driver had crashed but recovered.

· OS - Windows 8.1, 8, 7, Vista ?
Windows 8.1
· x86 (32-bit) or x64 ?
x64
· What was original installed OS on system?
Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
It was OEM, but I had to reinstall using HP recovery
· Age of system (hardware)
Under a year, bought September 2013
· Age of OS installation - have you re-installed the OS?
February 2014

· CPU
Intel i5-3230M @ 2.6GHz
· Video Card
AMD Radeon HD 7600M
· MotherBoard
Not Sure

· System Manufacturer
HP
· Exact model number (if laptop, check label on bottom)
HP Envy m6-1232sa
· Laptop or Desktop?
Laptop

View attachment BSOD dump.rar

Thanks for any help,
Liam

Patrick · May 4, 2014

Hi Liam,

The attached DMP file is of the DPC_WATCHDOG_VIOLATION (133) bug check.

This bug check indicates that the DPC watchdog executed, either because it detected a single long-running deferred procedure call (DPC), or because the system spent a prolonged time at an interrupt request level (IRQL) of DISPATCH_LEVEL or above.

Normally an 0x133 would require a kernel-dump, however in your case it may not be necessary.

Remove and replace AVG with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it may be causing conflicts with TrueCrypt:

AVG removal - http://www.avg.com/us-en/utilities

Windows Defender (how to turn on after removal) - Windows Defender - Turn On or Off in Windows 8

Regards,

Patrick

lbergin532 · May 4, 2014

Thank you for the quick reply!

I've removed AVG and turned on Windows Defender. Is there any particular reason that the computer would be crashing whenever I restart Skype? It's happened quite a few times now with Skype. My webcam just turns itself off and then my only solution seems to be to restart Skype but then the computer crashes.

Also would the fact that recently I've noticed that the computer's disk usage in task manager is at 100% a lot have any impact on the crashing?

Also I know this isn't the place to ask about it but if you have any ideas about the webcam issues any help would be appreciated I've tried reading a number of troubleshooting guides and forums.

Patrick · May 4, 2014

It can be a # of things from an issue with your webcam software/drivers conflicting with Skype, a Skype issue, etc. I would try an uninstall/reinstall of your webcam software (especially if Logitech), and perhaps a reinstall of Skype as well.

In any case, keep me updated on your BSOD issue.

Regards,

Patrick

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BSOD, computer crashes when restarting skype

lbergin532

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Patrick

Moderator, BSOD Academy Instructor

lbergin532

New member

Patrick

Moderator, BSOD Academy Instructor