BSOD code Memory Management happening for over 2 months now. Help!

C

computerunaware

Member
Joined
Feb 17, 2021
Posts
16
  • A brief description of your problem (but you can also include the steps you tried): I've been getting BSOD code Memory Management since 01 Dec 2020. Total of 7 times in December. Starting 11 Jan, BSOD has occurred habitually every 3 days past 3 pm (8/10 times happened at 3:57 pm give or take 30 seconds) until today...My last BSOD before today was yesterday. So I was expecting it to happen 3 days later when it happened today at around 3pm so that pattern ended I guess. BSOD has occurred regardless of what I was doing on my computer - whether it was watching YouTube videos, playing pc games, or simply reading text. I ran the Memory Diagnostic Tool and that said it had no errors. Aside from that, I just ensured my windows and gpu drivers are all up-to-date.
  • System Manufacturer?
  • Dell
  • Laptop or Desktop?
  • Desktop
  • Exact model number (if laptop, check label on bottom)
  • Where do I find this information? I'm on "About your PC" page and it has Device ID and Product ID...Is the model number one of them? or the computer's name which is Inspiron 5675
  • OS ? (Windows 10, 8.1, 8, 7, Vista)
  • Windows 10
  • x86 (32bit) or x64 (64bit)?
  • x64
  • (Only for xp, vista, 7) Service pack?
  • Not sure what this question is asking.
  • What was original installed OS on system?
  • How do I know the original OS installed? I'm looking at "Windows Specifications" on "About your PC" and I see that the last Windows (?) was installed on 25-Nov-2020.
  • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
  • The computer is pre-built so I'm assuming the answer is OS is an OEM version.
  • Age of system? (hardware)
  • Approximately 4 years.
  • Age of OS installation?
  • Last OS (?) was installed on 25-Nov-2020.
  • Have you re-installed the OS?
  • No, how do I do that?
  • CPU
  • AMD Ryzen 7 1700X Eight-Core Processor 3.40 GHz
  • RAM (brand, EXACT model, what slots are you using?)
  • RAM is 12 GB. I typed "wmic memorychip get devicelocator,manufacturer" in CMD and got "DIMM1 - Samsung" and "DIMM2 - Hynix"
  • Video Card
  • AMD Radeon (TM) RX 570
  • MotherBoard - (if NOT a laptop)
  • Dell, 07PR60
  • Power Supply - brand & wattage (if laptop, skip this one)
  • Not sure what it is. The computer's name seems to be Inspiron 5675 and some Google results show it to be 460 Watts but other results show a bunch of information I'm not too familiar with...
  • Is driver verifier enabled or disabled?
  • Not sure.
  • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
  • Windows Security
  • Are you using proxy, vpn, ipfilters or similar software?
  • Not sure.
  • Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
  • I don't think so.
  • Are you currently under/overclocking? Are there overclocking software installed on your system?
  • No factory setting.

Thank you so much for helping. BSOD for 2 months has been driving me nuts and I can't afford to crash soon when I've got online interviews and exams coming up :/

Edit: I'm a total computer noob and I don't know much at all...I had just found out what BSOD meant yesterday...It would be much appreciated if you could explain things in layman terms. Thanks!
 

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Last edited:
Hi, and welcome to Sysnative!

Code: 
BugCheck 1A, {[HI]3f[/HI], 6e61e, 583dce9f, 89b36d12}
BugCheck 1A, {3f, d2c2b, 8e8dfb0a, 30973222}
BugCheck 1A, {3f, 4bcff, c1692740, 349e9092}
BugCheck 1A, {3f, 3616f, 9e85406c, fb610b06}
BugCheck 1A, {3f, 529b7, 4fce8a92, af63321f}
The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.
An inpage operation failed with a CRC error. Parameter 2 contains the pagefile offset. Parameter 3 contains the page CRC value. Parameter 4 contains the expected CRC value.

I could not gather much information from the dumps themselves. For us to get more information, we may need a MEMORY.dmp which requires at least 25GB free space.
Code: 
2021-02-17T15:30:12.7760000Z        The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
Please see the following link to free up space on your disk: Free up drive space in Windows 10

In addition, please run a SeaTools LONG test to test your hard drive: Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test

Overview (for reference)
Code: 
Built by: 19041.1.amd64fre.vb_release.191206-1406
Debug session time: Wed Feb 17 20:29:03.557 2021 (UTC + 0:00)
System Uptime: 0 days 19:58:31.390
BugCheck 1A, {3f, 6e61e, 583dce9f, 89b36d12}
*** WARNING: Unable to verify timestamp for win32k.sys
Probably caused by: Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BUGCHECK_STR: NOT FOUND
PROCESS_NAME:  MemCompression
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 19041.1.amd64fre.vb_release.191206-1406
Debug session time: Tue Feb 16 20:57:20.017 2021 (UTC + 0:00)
System Uptime: 0 days 15:19:18.156
BugCheck 1A, {3f, d2c2b, 8e8dfb0a, 30973222}
*** WARNING: Unable to verify timestamp for win32k.sys
Probably caused by: Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BUGCHECK_STR: NOT FOUND
PROCESS_NAME:  MemCompression
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 19041.1.amd64fre.vb_release.191206-1406
Debug session time: Sat Feb 13 20:57:07.508 2021 (UTC + 0:00)
System Uptime: 3 days 0:55:15.163
BugCheck 1A, {3f, 4bcff, c1692740, 349e9092}
*** WARNING: Unable to verify timestamp for win32k.sys
Probably caused by: Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BUGCHECK_STR: NOT FOUND
PROCESS_NAME:  MemCompression
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 19041.1.amd64fre.vb_release.191206-1406
Debug session time: Wed Feb 10 20:01:18.775 2021 (UTC + 0:00)
System Uptime: 2 days 23:03:16.437
BugCheck 1A, {3f, 3616f, 9e85406c, fb610b06}
*** WARNING: Unable to verify timestamp for win32k.sys
Probably caused by: Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BUGCHECK_STR: NOT FOUND
PROCESS_NAME:  MemCompression
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 19041.1.amd64fre.vb_release.191206-1406
Debug session time: Sun Feb  7 20:57:22.754 2021 (UTC + 0:00)
System Uptime: 2 days 23:59:08.418
BugCheck 1A, {3f, 529b7, 4fce8a92, af63321f}
Probably caused by: Unknown_Image ( PAGE_HASH_ERRORS_INPAGE )
BUGCHECK_STR: NOT FOUND
PROCESS_NAME:  ServiceShell.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

All the best,
Nathan
 
Hi Nathan,

Thank you for the analysis and recommendation. I'd just like to ask if restoring my computer to factory settings can possibly fix the problem and be a worthwhile avenue to pursue?

Regards,
Computerunaware
 
It is really hard to say. It may or may not help, depending on what is causing the BSOD. If it is anything to do with hardware, then it is likely to persist and if not, it may resolve it.

I think the best option here would be to try and free up some storage so that I can get a full memory dump, to try and find what is the underlying issue.
 
Hi Nathan,

I've freed up some storage on my C drive now.

As for the SeaTools...the whole thing looks pretty complicated what with BIOS "firing order" change and listing of BIOS key sequence by system manufacturer which will bring me to a BIOS screen...Can we just stick with the full memory dump for now? hopefully you'll be able to find what the underlying issue is.

Thanks!
 
Hi Nathan,

Thank you for checking in. Sorry, I haven't done anything yet. I'm pretty swamped with other aspects of my life right now and I was going to "tackle" the guide once I had more time available. However, in the meantime, I have some basic questions for you.

1. Do I require a USB stick (of any memory size) to run this long test?
2. Is there a risk of losing files during this test? Should I backup any files?
3. Am I to download "SeaTools Bootable" or "SeaTools for Windows" from SeaTools | Seagate Support US

Thanks,

Computerunaware
 
Understood, that is all fine. To answer your questions:
  1. You can either burn it to a disc or you can use a bootable USB. You can use a flash drive that is bigger than 256MB and no larger than 32GB, as per How to use SeaTools Bootable | Seagate Support US
  2. While you should not need to have a backup for this specific test, it is always good to have a backup when you are running any diagnostic tools or running tests
  3. If you want to burn it to a disc, you can use the following to download SeaTools DOS: SeaTools Legacy Tools | Seagate
    If you want to create a bootable USB, you can download SeaTools bootable. There is a guide for both of these options (disc or bootable USB) on the following URL: Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test (Scroll down for the USB stick guide, it's an EDIT from October 2019 in its own box)
 
Thank you for answering my questions.

I've downloaded the SeaTools bootable then extracted all files to the flash drive I want to use it on. Ran the program and I got stuck on the screen where it tried formatting the flash drive. An error message came up saying something along the lines of "error compressing! Something installer?" and now when I look at the flash drive, it says "SEABOOT (F:)" and has an application named "syslinux64.603" when I double click on that app, it says "this app can't run on your PC".
 
Last edited:
Tried it again. Deleted the "syslinux64.603". Re-extracted the SeaTools bootable exe to the flash drive. Same thing as above. Managed to get screenshot of the error.
 

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That's an interesting error. Could you try to re-download the SeaTools USB archive from their website (as linked previously), extract it to your Desktop (all the files from the archive) and then try running it as administrator by right clicking > Run as administrator?
 
Just tried it. Extracted all to my desktop. It asked me to select a USB flash drive to proceed but seeing how it was on my desktop and my flash drive wasn't plugged in (why would it, plugging it would result the same as when I tried it before when I had it extracted it to the flash drive), there was no drive for me to select and proceed. :/

I don't have a CD disc to try the disc option either. I'd have to go buy a disc but I'm not sure where you'd find a disc nowadays...
 
The USB stick is required as what it'll do is write files to the USB stick. The reason we re-downloaded it is in case it was a corrupted download or installer. Please try run the installer as admin with a USB stick plugged in.

We need a bootable device as the device needs to be not in use to test it, and while you're booted into Windows, it is in use.
 
Alright, great. That seemed to work. Even though I forgot to run the installer as admin. I just ran the installer and the USB stick is full of SeaChest files.

So do I just re-start my computer with the USB stick plugged in? And the SeaTools Bootable Diagnostics screen will open once I re-start? I'm assuming, I'll follow along the "How to use SeaTools Bootable USB" guide you linked above and select "Long Generic test"?
 
I tried restarting with the USB stick plugged in and a SeaTools Bootable Diagnostics screen didn't magically pop up as I had hoped it would. My system manufacturer's name is Dell and the model is Inspiron 5675. I tried following the hot keys noted on Get access to BIOS settings & Boot Menu: F-keys/Hotkeys by System Manufacturer (OEM) and restarted my computer while pressing either "F", "F12", or "F2" but not only did the BIOS screen didn't show, when I pressed "F2", my computer screen remained dark so I had to forcefully shut it down. If I AM to press "F" or "F12", perhaps I just didn't press enough times?

I need some help in making sure the computer fires up the flash drive first. Got some questions for you:
1. What do I press to have the BIOS screen shown?
2. What do I press once the BIOS screen is shown?
3. Does it automatically restart or is there a key for that?
4. How do I reset the BIOS after the test?
5. How long do you expect the Long Generic test to take?

Thanks!
 
You may need to press F2 a few times - you can just continue it several times after the first screen appears, it will do no harm if you just spam the button fast.

To answer your list of questions:
  1. What do I press to have the BIOS screen shown?
    As you are using Dell, it will be F2. You can hold it, spam it, sometimes timing is a bit picky, so you may need to try a few times. When you see the first screen, it should tell you to press F2 to boot to BIOS (usually).
  2. What do I press once the BIOS screen is shown?
    When you boot into the BIOS, you should have a menu/option for boot (order). When you go into this menu, it will show things like hard drives, USB, etc. The USB needs to be the first priority.
  3. Does it automatically restart or is there a key for that?
    You'll need to save the changes and restart - that should be an option within the BIOS, though (when saving).
  4. How do I reset the BIOS after the test?
    You change the boot order so that your primary disk is the first priority, rather than USB.
  5. How long do you expect the Long Generic test to take?
    SeaTools for Windows is around ~3 hours per TB (as per this), but as you are going to be running the bootable version, it will be faster. This will depend on your drive.
 
Hi Nathan,

Tried getting the BIOS screen several times. I tried spamming F2 fast. Sometimes before the first screen (the Dell screen but it didn't have the instruction to press F2 to boot to BIOS) appeared and others, after. But there were sometimes when I didn't even get the first screen and went straight to my locked screen - weird.

I came across this YouTube video to see how else I can access the BIOS from a Dell computer:
and it suggested accessing UEFI using the "Advanced Start-up" option from Windows' settings. Tried that out and got to the UEFI screen that looks like a BIOS screen.

Anyway, I'll attach some photos of the UEFI screen. I didn't know where to find "boot using USB stick" option. Am I in the right place? Is this the BIOS screen for Dell? Where do I go on the "Boot" menu to change the firing order?

The 2nd photo shows the screen once I pressed the 3rd option from the 1st photo (UEFI Boot)

Thanks!
 

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To be sure, do you have your USB stick plugged into the system while you load this menu? If not, please turn off the PC, plug in the USB stick, and then reboot to the same menu. You will then change the USB order with F5 and F6. The USB bootable device will need to be first priority.
 

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