BSOD caused by WiFi drivers maybe?

[PaulChuckle]

Hello folks,

I have a Dell E7240 laptop that keeps BSODing. I've updated the drivers and BIOS from the Dell site, but the problem has persisted.

I suspect it's a problem with WiFi drivers because it seems OK at some locations, but crashes more when connected to a specific WiFi network. There's also another WiFi network it won't connect to - even though other devices can.

I've tried to analyse the minidump, but I don't have the knowledge to interpret it fully.

The laptop runs Windows 7 x64 and was installed in Jan 2016.

I've run the Sysnative BSOD Dump + System File Collection App and attached the zip file.

Thanks in advance for your help!

Paul

 

[axe0]

Hi PaulChuckle,

Your USB chipset drivers are dated, update them from Dell.

Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`07371910 fffff800`00b9a3d8 [COLOR="#FF0000"]fffffa80`037120e0[/COLOR]
Debug session time: Fri Nov 10 08:58:52.899 2017 (UTC + 1:00)
System Uptime: 0 days 0:20:17.983

0: kd> !irp fffffa80037120e0 1
Irp is active with 5 stacks 4 is current (= 0xfffffa8003712288)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
Flags = 00000000
ThreadListEntry.Flink = fffffa8003712100
ThreadListEntry.Blink = fffffa8003712100
IoStatus.Status = 00000000
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8003712158
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffff80003276be0
Tail.Overlay.ListEntry.Blink = fffff80003276be0
Tail.Overlay.CurrentStackLocation = fffffa8003712288
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
            0  0 fffffa8007371910 00000000 fffff880081a3b08-fffffa8007cf71b0    
	      *** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 \Driver\iusb3xhc	iusb3hub
			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8007cf7060 00000000 00000000-00000000    pending
	       \Driver\iusb3hub
			Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa800f1a8100    

			Args: 00000000 00000000 00000000 00000000

0: kd> lmvm iusb3hub
Browse full module list
start             end                 module name
fffff880`08199000 fffff880`081f8000   iusb3hub T (no symbols)           
    Loaded symbol image file: iusb3hub.sys
    Image path: iusb3hub.sys
    Image name: iusb3hub.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Mar 26 12:05:37 2014 (5332B481)
    CheckSum:         0005D3B8
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[PaulChuckle]

Many thanks axe0.

I've installed the USB chipset drivers from here Intel USB eXtensible Host Controller Driver Driver Details | Dell UK

Fingers-crossed that will fix things - I'll let you know if it works.