L lynnalexandra Member Joined Aug 4, 2013 Posts 18 Aug 4, 2013 #1 I am not sure how much info to provide yet. I have a long narrative I can include of what I've tried and observed in my laptop this week. I can include that later if anyone thinks I've left something important out. For now, I'll just include what may be most relevant here. Dell 14R Windows 7 64-bit laptop. Laptop is 2 years old. Blue screen of death started appearing on Thursday. (Only changes I can recall were new router 3 weeks ago - and trying to enable the wireless adapter when I saw that it was disabled. Went to network connections - tried to enable a few times - did not work). Also noticed in the past week that one of my programs (think or swim by Ameritrade - streaming stock charts) was failing to open or close properly. Not sure if the open windows (which were stuck on loading the program) were from failed attempts to open it - or failed attempts to close it that I hadn't realized for 3 days had not shut down properly. The program didn't open from one spot - perhaps the start menu - but did from another location - perhaps the desktop icon or all programs list). Tried booting into safe mode on Thursday. Succeeded - and did system restore to a point one week prior to any issues. System was restored - but did not fix problem. On Thursday, the cursor was frozen - which is what prompted me to reboot and got BSOD. I have the computer wired with ethernet cable to my router at home. But I can't get to safe mode with networking - in order to download the two diagnostic programs you want us to run before reporting our BSOD. Someone suggested it might be a boot sector and to try to boot from the system repair disc. I was able to get to safe mode and change the boot order so it boots from dvd drive first. But when I try to boot, I get an error message: Status: 0xc00000e9 Info: An unexpected I/O error has occurred. Faulty hardware or failing cd drive. So I am stuck - unable to boot all the way into windows. Unable to get the diagnostic programs on to my computer. I never tested this repair disc. I don't know if I've ever used the optical drive as I primarily use this laptop at work - and had no occasion to run any programs or video off of a disk. If it's a bad drive, I may have never come across the failure before. But I'm guessing that this is not what's causing the BSOD. When I try to boot into windows without safe mode, I get to the log in screen. I can enter my password. Then the little blue circle appears - spins a bit, freezes. And then I get the BSOD. Here's what I've typed of that message: IRQL-NOT-LESS-OR-EQUAL If this the first time you’ve seen this Stop error scree, restart your computer…… If problems continue, disable to remove newly installed hardware or software. Disable Bios memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced startup Options, and then select safe Mode. TECHNICAL INFORMATION 888 STOP: 0x0000000A (0x0000000000000000,0x0000000000000002,0x0000000000000001,0xFFFFF80002CE6d6C) Collecting data from crash dump… it does get to 100% dumped. Any help as to what I should try next would be appreciated. Thanks. Lynn.