BSOD BAD_POOL_ERROR - Windows 8.1 x64

Eruestan · Jul 6, 2014

I have windows 8.1 installed on my computer, but I started recently started getting BSOD about BAD_POOL_ERROR.
Do I need to attach my dmps?

Patrick · Jul 6, 2014

Hi,

Please refer to the following and reply back accordingly with the required information - https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html

Regards,

Patrick

Eruestan · Jul 6, 2014

For some reason when I do perfmon /report I get a message saying that the operator or administrator has refused the request.

Patrick · Jul 6, 2014

It's fine, the perfmon isn't necessary and the dumps are what's most important.

Regards,

Patrick

Eruestan · Jul 6, 2014

OS: Windows 8.1
x64
Originally installed OS: Windows 8 (Came pre-installed with the laptop)
Age of system: 1 month
Age of OS installation: A little over 1 week
Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
Video Card: Intel(R) HD Graphics Family
System Manufacturer:Asus
Model Number: ATHEROS/AR5B125
LaptopView attachment Windows7_Vistia_jcgriff2.zip

Eruestan · Jul 6, 2014

These are my dumps
View attachment 062814-27609-01.zip

Patrick · Jul 6, 2014

Thanks.

BAD_POOL_HEADER (19)

This indicates that a pool header is corrupt.

Code:

BugCheck 19, {d, ffffe0005907e0ff, df8928882df24d70, 6fdf8928882df3b2}

Code:

1: kd> !pool ffffe0005907e0ff
GetPointerFromAddress: unable to read from fffff803e53cc138
Pool page ffffe0005907e0ff region is unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
Unknown
 ffffe0005907e000 size:   d0 previous size:    0  (Allocated)  KLsh
 ffffe0005907e0d0 size:   20 previous size:   d0  (Allocated)  klPs
*ffffe0005907e0f0 size:   10 previous size:   20  (Free)      *Free
        Owning component : Unknown (update pooltag.txt)

Code:

1: kd> k
Child-SP          RetAddr           Call Site
ffffd000`8d2258a8 fffff803`e530dcf3 nt!KeBugCheckEx
ffffd000`8d2258b0 fffff803`e530da24 nt!ExFreePoolWithTag+0xa13
ffffd000`8d225930 fffff800`fbc04f77 nt!ExFreePoolWithTag+0x744
ffffd000`8d225a00 ffffe000`591dbb60 klflt+0x4f77
ffffd000`8d225a08 ffffe000`000003e9 0xffffe000`591dbb60
ffffd000`8d225a10 00000000`00000030 0xffffe000`000003e9
ffffd000`8d225a18 ffffe000`69666c6b 0x30
ffffd000`8d225a20 ffffd000`00000010 0xffffe000`69666c6b
ffffd000`8d225a28 ffffd000`8d225a30 0xffffd000`00000010
ffffd000`8d225a30 ffffe000`591dbb60 0xffffd000`8d225a30
ffffd000`8d225a38 fffff800`00000020 0xffffe000`591dbb60
ffffd000`8d225a40 ffffc001`2cca7120 0xfffff800`00000020
ffffd000`8d225a48 00000000`00000002 0xffffc001`2cca7120
ffffd000`8d225a50 00000000`00000000 0x2

To no surprise, Kaspersky is attempting to deallocate a block of pool twice. Pretty common on Windows 8.

Remove and replace Kaspersky with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it's causing problems:

Kaspersky removal - Service articles

Windows Defender (how to turn on after removal) - Windows Defender - Turn On or Off in Windows 8

Regards,

Patrick

Eruestan · Jul 6, 2014

Is there any way I can use kaspersky ( I really don't wanna waste the money I spent on this security system)?

Patrick · Jul 6, 2014

Unfortunately no, as I see this very often. You can try and contact Kaspersky and see if they can set up a workaround/patch for you, but I doubt it.

Regards,

Patrick

Eruestan · Jul 8, 2014

I guess this can't be helped. Do you have any suggestions on what security systems would work?

Patrick · Jul 8, 2014

ESET is something I always recommend as far as paid antiviruses go.

Regards,

Patrick

Eruestan · Jul 14, 2014

Just one final question would anti-viruses like Norton and Bitdefender be sufficient?

Patrick · Jul 14, 2014

I do not recommend those antiviruses, no.

Regards,

Patrick

Eruestan · Jul 14, 2014

Alright thanks. I'm gonna go out sometime this week to buy the ESET antivirus since it is on sale for $19.

Jared · Jul 14, 2014

This is my opinion so you can take this comment with a pinch of salt but apart from MSE I find anti virus programs problematic and a lot of the time unnecessary.
A lot of the time avoiding viruses involves common sense in the fact that as long as you are visiting dodgy websites and download anything with a big green download button on it, you will probably be safe without a real time anti virus, obviously they can help but I find they cause more harm than good, sometimes viruses can get through but using a lot of common sense is mostly enough to avoid them.

You can invest in an anti virus program by all means but I don't bother with ones, especially paid ones (Although I do recommend MSE).

Eruestan · Jul 14, 2014

Would MSE work on windows 8.1?

Jared · Jul 14, 2014

In Windows 8 the Windows Defender actually replaces MSE as stated here:

Windows 8 | Security Features

Patrick · Jul 14, 2014

Eruestan said:
Alright thanks. I'm gonna go out sometime this week to buy the ESET antivirus since it is on sale for $19.

You'll enjoy it if you choose it! Recently I had access to an ESET license, and I have no complaints. I am usually the guy that warns against 3rd party antiviruses given all of the problems I see them cause, so I was thoroughly impressed with ESET.

I personally myself on my home system don't use a 3rd party anitivirus. I use Windows Defender and Malwarebytes free for weekly/monthly scans. I will always argue that regardless of the antivirus you have, if you aren't browsing properly or taking proper malware precaution methods, you will always get infected.

Regards,

Patrick

Jared · Jul 14, 2014

That's quite interesting Patrick, I've never actually heard of ESET until recently so I don't know what it's like.

Stop rubbing your MVP award in my face urgh!!

:grin1:

You deserve it though Patrick!

Patrick · Jul 14, 2014

Ha, I didn't mean for it to come off that way, apologies!

I would have never used it otherwise though, so it was a nice opportunity.

Regards,

Patrick

BSOD BAD_POOL_ERROR - Windows 8.1 x64

Member

Sysnative Staff

Member

Sysnative Staff

Member

Member

Sysnative Staff

Member

Sysnative Staff

Member

Sysnative Staff

Member

Sysnative Staff

Member

Sysnative Staff, BSOD Kernel Dump Expert

Member

Sysnative Staff, BSOD Kernel Dump Expert

Sysnative Staff

Sysnative Staff, BSOD Kernel Dump Expert

Sysnative Staff