[SOLVED] BSOD at Sleep / Hibernate Modes

A

Amcgrap

Well-known member
Joined
Jun 21, 2012
Posts
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Symptoms have been that upon going into sleep mode, screen goes dark, but sleep mode is not entered. The screen stays dark and I then need to force a shutdown and reboot. This has been happening for almost 1 month and what I have been doing is just shutting down rather than putting the system into sleep mode. I have attempted many, many ways to resolve using Windows and 3rd party software unsuccessfully. I have a Windbg file which I can attach if necessary. Power settings are on high performance never going to sleep. The following is information requested and I have attached file as instructed:

· OS - Windows 7 Home Premium
· x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Came pre-installed on the system
· Age of system (hardware) - Purchased in April of this year (2012)
· Age of OS installation - have you re-installed the OS? Have not re-installed and have not run recovery or gone back to previous point because of the large amounts of software I have installed since purchasing the system. Re-installing software would take large amounts of time and would like to avoid as much as possible
· CPU - 2.50 gigahertz Intel Core i5-2450M, 128 kilobyte primary memory cache, 512 kilobyte secondary memory cache, 3072 kilobyte tertiary memory cache, 64-bit ready, Multi-core (2 total), Hyper-threaded (4 total)
· Video Card - AMD Radeon(TM) HD 6630M [Display adapter], Intel(R) HD Graphics Family [Display adapter]
· MotherBoard - SONY Vaio
· Power Supply - brand & wattage - Not certain
· System Manufacturer - SONY
· Exact model number (if laptop, check label on bottom) - SONY Vaio VPCSA43FX - C60A2ZLY

Also, for some reason, some software has not detected an Antivirus, including Action Center. Norton 360 is installed and fully functional.

Thank you very much for your assistance and good luck, as I have taken attempts as far as I can.
 
Last edited by a moderator:
I would suggest updating your network drivers.

http://www.sony.com.au/support/productcategory/it+personal+computer#

http://sonyvaiodriver.com/category/sony-vaio-vpcsa43fx-drivers/

Irp is active with 5 stacks 3 is current (= 0xfffffa80101b3d30)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 fffffa8009a1e050 00000000 00000000-00000000
\Driver\NETwNs64
Args: 00014400 00000000 00000004 00000002
[ 16, 2] 0 e1 fffffa8009989350 00000000 fffff80003315200-fffffa80093194b0 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa80093194b0
Click to expand...
 
Thanks for your quick response. The drivers are supposedly updated, but did you see something that steered you to that conclusion? I can uninstall and re-install them regardless, in the event one of them is corrupt. The only other thing that has been happening intermittently is that the Bluetooth radios disappear (icon gone) and my external Bluetooth mouse stops functioning. Upon attempting to log off it reappears. It's a bit of a nuisance but something is going on which causes this to happen.
 
Yes, try uninstalling the network drivers, then re-installing them.

Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
\Driver\NETwNs64
Click to expand...
 
As Shintaro and JC pointed out, it does look very consistent that we're dealing with the intel network driver here.

Code: 
0: kd> !irp fffffa80101b3bd0 1
Irp is active with 5 stacks 3 is current (= 0xfffffa80101b3d30)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa80101b3bf0
ThreadListEntry.Blink = fffffa80101b3bf0
IoStatus.Status = [COLOR=#ff0000]c00000bb[/COLOR]
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa80101b3c48
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffff80003278b00
Tail.Overlay.ListEntry.Blink = fffff80003278b00
Tail.Overlay.CurrentStackLocation = fffffa80101b3d30
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ [COLOR=#0000ff]16, 2[/COLOR]]   0  0 fffffa8009a1e050 00000000 00000000-00000000    
           \Driver\[COLOR=#ff0000]NETwNs64[/COLOR]
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8009989350 00000000 fffff80003315200-fffffa80093194b0 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80093194b0    

            Args: 00000000 00000000 00000000 00000000

It looks like it's held up by a c00000bb, or "request not supported" error. This is during a power IRP sent to it (16 major function code is POWER, 2 is minor function code SET_POWER). Obviously it appears the driver is having a difficult time dealing with setting the network card to power down because it can't understand the request (or it's sending a request that isn't supported?). Either way, the driver isn't that new (Dec 2011), so give it an update.

If that doesn't fix the problem, probably best to turn on Driver Verifier, restart, and let it crash again. Select all checks except Force Pending I/O Requests, IRP Logging, and Low Resource Sim.
 
Thanks all for the advice, but I uninstalled and re-installed all network drivers, including the wireless, and tried to go into sleep mode. The screen went dark, there was hard drive activity, and then never went into sleep. I had to force power down the system. Upon rebooting, everything was fine except the WiFi was not functioning. After a while of troubleshooting, I did a system restore back to yesterday morning and the WiFi and the rest is functioning properly...just cannot go into sleep / hibernate modes.
 
Did you just install them again or did you actually update any of the drivers?

Run Driver Verifier again, make sure that you select all checks except Low Resource Sim, IRP Logging, and Force Pending I/O Requests, and make sure only to select non-Microsoft/Windows drivers in the list. Then, restart the PC, and let it crash when you attempt to put system to sleep mode. After that, provide us the MEMORY.DMP file in your Windows directory. Confirm that the timestamp on it correlates with your most recent crash. If it does, zip it up and send it to 3rd-party filesharing site like Mirrorcreator.com.
 
I uninstalled them and then installed the latest divers from the SONY site for my VPCSA43FX unit. I have also checked and updated all drivers in the past few months from the SONY site. As you know, the same drivers from other sites may not function on specific models. I went through that lesson a couple of years ago using Driver Genius and it was a disaster.

How long does the Driver Verifier routine take. I ask because I have to leave for a business meeting in 1 hour and 10 minutes.

Thanks for your quick response.
 
Driver Genius as well as other 3rd-party driver installation software are a nightmare for us IT. They commonly are known for installing wrong drivers, outdated drivers, etc., and make diagnosis difficult, as well as causing much woe to people including yourself. I definitely advise staying away from em regardless of what computer you may have in the future. :)

Driver Verifier can be set up in less than 5 minutes, plus add in restarting afterwards, plus add getting it to sleep and crash again, then factor in zipping the file and sending it out. It should be all done in less than an hour, and if you're leaving your PC you can just leave it to upload.
 
You're right about Driver Genius and others. Wouldn't get near any of them again! I will try to do the Driver Verifier before leaving. Otherwise will need to be later today. Thanks.
 
As luck will have it, the unit went into sleep modes twice in a row (first time in 3-4 weeks) after running Verifier. It's great to see but I would like to know what just happened for future knowledge. Can the memory dump file still be of use? Thanks.
 
Maybe Driver Verifier has something to do with it or those newly installed drivers fixed the problem afterall. Turn off Driver Verifier then put it in sleep mode. If it sleeps successfully, consider it solved for now.
 
Well, I thought it was too good to be true. We are back to the same problem as before. I ran the Driver Verifier again, and let it crash, but oddly enough the only MEMORY.DMP file I see in the C:\Windows directory goes back to the the last actual BSOD on the 6th of this month, and it is a large file...approx. 810 MB! After zipping it is 230MB. I can send a link via a service I use for downloading large files, or please let me know what you think. I am attaching some logs that were created around the time of the last occurrence. I hope they are relevant to this problem. Thanks again.
 

Attachments

No, because I had bad experiences going to other than the SONY driver site, due to drivers that are tailored for their systems. On the other hand, do you think the INTEL site would be OK to download drivers for this Vaio model? Which driver should I download and install? Thanks.
 
What is the wifi adapter name?

Check Device Manager -
START| TYPE devmgmt.msc - expand "Networking"

It will be something like "Intel 5100", 4965, etc...

You want the driver only; not all the garbage software that comes with it from Intel.

Before installing Intel, create a system restore point first.
 
The device name is Intel (R) Centrino (R) Advanced-N6230. I will do as you suggested and create a restore point and install. Will let you know of the results.

jcgriff2 said:
What is the wifi adapter name?

Check Device Manager -
START| TYPE devmgmt.msc - expand "Networking"

It will be something like "Intel 5100", 4965, etc...

You want the driver only; not all the garbage software that comes with it from Intel.

Before installing Intel, create a system restore point first.
Click to expand...
 
No. I will, but I am confused as I have only had one Intel WiFi Driver since I bought the system. Let's see what happens.
 

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