BSOD at random times

[Nero Blackwood]

Recently I've started getting random BSOD (Bug Check Code 0x00000139) crashes for no apparent reason, I haven't upgraded any hardware nor have I installed any drivers before it started. And It doesn't seem to be any particular action like playing a game when it happens, in fact it often happens when the PC is sitting idle. I attached the recent minidump file to this post, thanks in advance for any help.

System Specs
· Windows 10
· x64 ?
· What was the original installed OS on the system? Windows 10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full Retail Version
· Approximate age of system (hardware) roughly three or four years old mostly though there is one HDD that is pretty old that I use for storing music and movies on.
· Approximate age of OS installation (if you know) I recently did a fresh install of Windows to see if it would help the BSOD issue
· Have you re-installed the OS? Yes
· CPU AMD Ryzen 7 3700X
· Video Card Nvidia RTX 3080
· MotherBoard X470 GAMING PLUS (MS-7B79)
· Power Supply - EVGA 850 bronze
· System Manufacturer I built it myself with the help of a friend
· Exact model number Not sure
Laptop or Desktop? Desktop

 

[zbook]

1) Please run Memtest86 (free version) > take pictures > post images or share links into this thread using one drive, drop box, or google drive.

MemTest86 - Official Site of the x86 Memory Testing Tool

Memtest86 has a feature to create text reports.

If possible, include the text reports with the images in the share links.


2) Search for C:windows\memory.dmp > if the file size is less than 2.5 GB then save to the downloads folder > zip > post a separate share link into this thread with only the zipped memory dump


3) Upgrade the BIOS to the most up to date non-beta version

 

[Nero Blackwood]

I ran memtest yesterday I didn't have a way to take pics but I do have the text report as well as HTML report here's the link Memtest 1-30-2023

Here are the Dump files from C:windows\memory.dmp Dump files

I also updated BIOS to the most current version

 

[zbook]

Please remove both RAM modules then reseat one module > test with Memtest86 to identify the malfunctioning RAM module


For some replacement options run the Crucial scanner:
Crucial System Scanner



When replacing RAM module(s) it's best to

a) purchase in pair so that there are no compatibility problems
b) use RAM modules displayed on the motherboard Qualified Vendor List (QVL)
c) use RAM manufactures that guarantee compatibility
d) use manufactures that offer lifetime warranties


The link had only mini dump files.
If there is a memory dump file it can be debugged.
(c:\windowsmemory.dmp)


With the errors on Memtest86 plan to identify the malfunctioning RAM module and remove it from the computer.

If there are any new BSOD with the module that displayed pass then a memory dump can be debugged.

Test 0 [Address test, walking ones, 1 CPU]     2/2 (100%)     0
Test 1 [Address test, own address, 1 CPU]     2/2 (100%)     0
Test 2 [Address test, own address]     2/2 (100%)     0
Test 3 [Moving inversions, ones & zeroes]     2/2 (100%)     0
Test 4 [Moving inversions, 8-bit pattern]     2/2 (100%)     0
Test 5 [Moving inversions, random pattern]     2/2 (100%)     0
Test 6 [Block move, 64-byte blocks]     1/2 (50%)     2
Test 7 [Moving inversions, 32-bit pattern]     2/2 (100%)     0
Test 8 [Random number sequence]     0/2 (0%)     7
Test 9 [Modulo 20, ones & zeros]     1/1 (100%)     0
Test 10 [Bit fade test, 2 patterns, 1 CPU]     1/1 (100%)     0
Test 13 [Hammer test]     1/1 (100%)     0
Last 10 Errors
2023-01-30 11:33:08 - [Data Error] Test: 8, CPU: 14, Address: 3E240B51C, Expected: B3ADDBF7, Actual: B3ADDFF7
2023-01-30 11:21:14 - [Data Error] Test: 6, CPU: 14, Address: 3E240B5D8, Expected: 02000400, Actual: 02000000
2023-01-30 11:21:14 - [Data Error] Test: 6, CPU: 14, Address: 3E040B5F8, Expected: 02000400, Actual: 02000000
2023-01-30 10:47:41 - [Data Error] Test: 8, CPU: 2, Address: 3E240B51C, Expected: 7B10A38C, Actual: 7B10A78C

 

[Nero Blackwood]

Oh sorry about that sent the wrong one lol here's the Memory Dump

 

[zbook]

The new link had 5 mini dump files.

For a memory dump search for C:\windows\memory.dmp

If the file size is < 2.5 GB then save to the downloads folder > zip > post a share link with only the zipped memory dump file.


Please continue with the individual RAM module testing.

Testing can be performed overnight while sleeping.

Once the RAM module with errors is identified please remove it and use only the RAM module without Memtest86 errors.


If the computer is stable with only one RAM module then that will complete the troubleshooting.

If there are continued BSOD after removing the malfunctioning RAM module then a memory dump file can be debugged.

 

[Nero Blackwood]

Sorry about that again lol I apparently don't work well with drop box so I put it into a google drive link this time Google Drive: Sign-in