BSOD after waking from sleep

Cleaven · Mar 14, 2022

ok So i get a BSOD only happening when I wake from sleep every week or so

I used Driver Verifier and this is the minidump Dump Driver Verifier March 14
also the MEMORY.DMP files is 1,5 gb and says

This was probably caused by the following module: hidclass.sys (HIDCLASS+0x398A)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF80423FC5B29, 0xFFFFA40F29C1EE68, 0xFFFFA40F29C1E6A0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\hidclass.sys
description: Bibliothèque Hid Class

my pc is a gaming laptop Predator PH317-54

Operating System: Windows 10 Home 64-bit
Language: French
System Manufacturer: Acer
System Model: Predator PH317-54
Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
Memory: 16384MB RAM
Card name: NVIDIA GeForce RTX 2060
Dedicated Memory: 5980 MB

I already ran memory diagnostic tool and memtest86 and checked my ssd wit western digital softwares

x BlueRobot · Mar 14, 2022

Could you please follow these posting instructions?

Cleaven · Mar 14, 2022

x BlueRobot said:
Could you please follow these posting instructions?

yes I am currently doing so I posted too fast but I read after give me 5mins

x BlueRobot · Mar 14, 2022

Judging by the single dump file you've provided so far, the issue appears to be due to your (Logitech?) keyboard/mouse driver.

Rich (BB code):

6: kd> !devobj ffffe20632ad8d50
Device object (ffffe20632ad8d50) is for:
 InfoMask field not found for _OBJECT_HEADER at ffffe20632ad8d20
 \DRIVER\VERIFIER_FILTER DriverObject ffffe20612fac510
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00002010
SecurityDescriptor ffffa60faf1262e0 DevExt ffffe20632ad8ea0 DevObjExt ffffe20632ad8f08 
ExtensionFlags (0xc0000000)  DOE_BOTTOM_OF_FDO_STACK, DOE_DESIGNATED_FDO
Characteristics (0000000000)  
AttachedTo (Lower) ffffe2063a7cd060Unable to load image \SystemRoot\system32\drivers\logi_joy_vir_hid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for logi_joy_vir_hid.sys
 \Driver\logi_joy_vir_hid

Rich (BB code):

6: kd> lmvm logi_joy_vir_hid
Browse full module list
start             end                 module name
fffff804`3ca50000 fffff804`3ca59000   logi_joy_vir_hid T (no symbols)           
    Loaded symbol image file: logi_joy_vir_hid.sys
    Image path: \SystemRoot\system32\drivers\logi_joy_vir_hid.sys
    Image name: logi_joy_vir_hid.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Feb 26 20:42:01 2021 (60395D19)
    CheckSum:         0001157F
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Could you please check for a suitable driver update from their support page?

Cleaven · Mar 14, 2022

x BlueRobot said:

Judging by the single dump file you've provided so far, the issue appears to be due to your (Logitech?) keyboard/mouse driver.

Rich (BB code):

6: kd> !devobj ffffe20632ad8d50
Device object (ffffe20632ad8d50) is for:
 InfoMask field not found for _OBJECT_HEADER at ffffe20632ad8d20
 \DRIVER\VERIFIER_FILTER DriverObject ffffe20612fac510
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00002010
SecurityDescriptor ffffa60faf1262e0 DevExt ffffe20632ad8ea0 DevObjExt ffffe20632ad8f08
ExtensionFlags (0xc0000000)  DOE_BOTTOM_OF_FDO_STACK, DOE_DESIGNATED_FDO
Characteristics (0000000000)
AttachedTo (Lower) ffffe2063a7cd060Unable to load image \SystemRoot\system32\drivers\logi_joy_vir_hid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for logi_joy_vir_hid.sys
 \Driver\logi_joy_vir_hid

Rich (BB code):

6: kd> lmvm logi_joy_vir_hid
Browse full module list
start             end                 module name
fffff804`3ca50000 fffff804`3ca59000   logi_joy_vir_hid T (no symbols)         
    Loaded symbol image file: logi_joy_vir_hid.sys
    Image path: \SystemRoot\system32\drivers\logi_joy_vir_hid.sys
    Image name: logi_joy_vir_hid.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Feb 26 20:42:01 2021 (60395D19)
    CheckSum:         0001157F
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Could you please check for a suitable driver update from their support page?

Ok I do have a logitech webcam called BRIO and a software called Logitech G hub and a blue yeti mic that is used in logitech g hub software if that helps

Cleaven · Mar 14, 2022

Cleaven said:
Ok I do have a logitech webcam called BRIO and a software called Logitech G hub and a blue yeti mic that is used in logitech g hub software if that helps

Ok I updated logitech Brio firmware from version 2.1 to version 2.7 y'allt think this will work?

x BlueRobot · Mar 14, 2022

Please disable Driver Verifier too using the following command:

Rich (BB code):

verifier /reset

You'll need to reboot the computer for the changes to take affect.

Cleaven said:
Ok I updated logitech Brio firmware from version 2.1 to version 2.7 y'allt think this will work?

I'm doubtful, according to the PID of the device, it appears to be related to your keyboard?

Rich (BB code):

6: kd> !devstack ffffe2063aa5bd50
  !DevObj           !DrvObj            !DevExt           ObjectName
  ffffe20632ad8d50  \DRIVER\VERIFIER_FILTERffffe20632ad8ea0  InfoMask field not found for _OBJECT_HEADER at ffffe20632ad8d20

  ffffe2063a7cd060  \Driver\logi_joy_vir_hidffffe2063a7cd1b0  InfoMask field not found for _OBJECT_HEADER at ffffe2063a7cd030

> ffffe2063aa5bd50  \DRIVER\VERIFIER_FILTERffffe2063aa5bea0  InfoMask field not found for _OBJECT_HEADER at ffffe2063aa5bd20

  ffffe20632c07cf0  \Driver\logi_joy_bus_enumffffe20632c07e40  InfoMask field not found for _OBJECT_HEADER at ffffe20632c07cc0

!DevNode ffffe20638246670 :
  DeviceInst is "LGHUBDevice\VID_046D&PID_C232\1&1a590e2c&4&01"
  ServiceName is "logi_joy_vir_hid"

What brand is the keyboard/mouse? I would recommend updating the drivers for the keyboard and/or mouse if possible.

Cleaven · Mar 14, 2022

x BlueRobot said:
Please disable Driver Verifier too using the following command:

Rich (BB code):

verifier /reset

You'll need to reboot the computer for the changes to take affect.

I'm doubtful, according to the PID of the device, it appears to be related to your keyboard?

Rich (BB code):

6: kd> !devstack ffffe2063aa5bd50 !DevObj !DrvObj !DevExt ObjectName ffffe20632ad8d50 \DRIVER\VERIFIER_FILTERffffe20632ad8ea0 InfoMask field not found for _OBJECT_HEADER at ffffe20632ad8d20 ffffe2063a7cd060 \Driver\logi_joy_vir_hidffffe2063a7cd1b0 InfoMask field not found for _OBJECT_HEADER at ffffe2063a7cd030 > ffffe2063aa5bd50 \DRIVER\VERIFIER_FILTERffffe2063aa5bea0 InfoMask field not found for _OBJECT_HEADER at ffffe2063aa5bd20 ffffe20632c07cf0 \Driver\logi_joy_bus_enumffffe20632c07e40 InfoMask field not found for _OBJECT_HEADER at ffffe20632c07cc0 !DevNode ffffe20638246670 : DeviceInst is "LGHUBDevice\VID_046D&PID_C232\1&1a590e2c&4&01" ServiceName is "logi_joy_vir_hid"

What brand is the keyboard/mouse? I would recommend updating the drivers for the keyboard and/or mouse if possible.

I have a Dell Wired Keyboard plugged on my laptop and a Gaming Mouse Razer basilisk V3

Cleaven · Mar 14, 2022

Cleaven said:
I have a Dell Wired Keyboard plugged on my laptop and a Gaming Mouse Razer basilisk V3

Ok So I downloaded something called Dell USB Smartcard Keyboard Driver
Hopefully it fixes it

x BlueRobot · Mar 15, 2022

Please remove the Logitech G Hub software as well.

Cleaven · Mar 15, 2022

x BlueRobot said:
Please remove the Logitech G Hub software as well.

It could be a solution but is there a workaround? the software got a nice tweak for my yeti microphone and I kinda need it.

x BlueRobot · Mar 15, 2022

It is the most likely issue to be honest, those two drivers mentioned in my above post are part of the Logitech G Hub software. I would strongly suggest removing them for at least troubleshooting purposes.

BSOD after waking from sleep

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