[SOLVED] BSOD after sleep in Windows 8.1

[skytx]

Hi I have been having bsods resuming from sleep every time after I upgraded from Windows 8 to 8.1. It did not happen before the upgrade.

I reinstalled windows 8 from the 'remove everything and reinstall windows' option in the settings menu before installing all updates and windows 8.1 in an attempt to resolve this problem.

I have also installed all the latest important updates from windows update, skipping any recommended updates because I read that drivers from windows update can cause problems.

Lastly, I installed all updates and drivers from HP Support Assistant.

Thank you for your help!

· OS - Windows 8.1, 8, 7, Vista ? Windows 8.1
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware): 2 years
· Age of OS installation - have you re-installed the OS? 2 days old (reinstalled windows 8 from the 'remove everything and reinstall windows' option in the settings menu before installing all updates and windows 8.1)

· CPU: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz
· Video Card: Nvidia 940M
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer: HP
· Exact model number (if laptop, check label on bottom): 14-k021tx Part No. E4W88PA#AB4

· Laptop or Desktop? Laptop

 

[x BlueRobot]

[COLOR=#ff0000]BugCheck 139[/COLOR], {[COLOR=#0000cd]3[/COLOR], ffffd00154723ec0, [COLOR=#006400]ffffd00154723e18[/COLOR], 0}

Probably caused by : [COLOR=#ff0000]nvlddmkm.sys[/COLOR] ( nvlddmkm+7c1b7 )

The system crashed due to a double remove which was found by verifying any operations involving lists; the driver has attempted to free an already freed block of memory.

0: kd> [COLOR=#008000].exr 0xffffd00154723e18[/COLOR]
ExceptionAddress: fffff801d3cfc1b7 (nvlddmkm+0x000000000007c1b7)
   ExceptionCode: [COLOR=#0000cd]c0000409[/COLOR] (Security check failure or stack buffer overrun)
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 0000000000000003
Subcode: 0x3 [COLOR=#ff0000]FAST_FAIL_CORRUPT_LIST_ENTRY[/COLOR]

The fast fail mechanism means that no exception handlers will be invoked, and the system will forced straight into a bugcheck.

0: kd> [COLOR=#008000]!error c0000409[/COLOR]
Error code: (NTSTATUS) 0xc0000409 (3221226505) - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

0: kd> [COLOR=#008000]u nt!KiRaiseSecurityCheckFailure+0xf4[/COLOR]
nt!KiRaiseSecurityCheckFailure+0xf4:
fffff800`42567a34 90              nop
fffff800`42567a35 c3              ret
fffff800`42567a36 66660f1f840000000000 nop word ptr [rax+rax]
[COLOR=#ff0000]nt!KiRaiseAssertion:[/COLOR] [COLOR=#800080]// where our exception is raised[/COLOR]
fffff800`42567a40 48832c2402      sub     qword ptr [rsp],2
fffff800`42567a45 4883ec08        sub     rsp,8
fffff800`42567a49 55              push    rbp
fffff800`42567a4a 4881ec58010000  sub     rsp,158h
fffff800`42567a51 488dac2480000000 lea     rbp,[rsp+80h]

I would suggest checking for any updates to your nVidia graphics card driver, and potentially running Driver Verifier to see if any drivers may have caused the problem.

0: kd> [COLOR=#008000]lmvm nvlddmkm[/COLOR]

start             end                 module name
fffff801`d3c80000 fffff801`d4753000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR=#ff0000]Fri Aug 07 00:18:07 2015[/COLOR] (55C3EB2F)
    CheckSum:         00A94A57
    ImageSize:        00AD3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[skytx]

Thanks BlueRobot. I have enabled driver verifier and it went into a bsod reboot loop so I used system restore. I have attached the two dump files.

As for the nvidia drivers, I have installed the latest version available (355.98).

 

[skytx]

Turns out you cannot simply install the latest Nvidia drivers.

You must uninstall the current driver that came with Windows 8.1, then install the original Nvidia driver from HP before being able to update to the latest Nvidia drivers and then it would be fine.

My computer is working fine now. Thanks