BSOD a clock interrupt was not received on the secondary processor

[hassaan]

how can i fix this problem?

 

[jcgriff2]

Hi. . .

Only 1 of the 2 BSOD dumps submitted had a bugcheck of 0x101 - (CLOCK_WATCHDOG_TIMEOUT).

From Microsoft's Windbg -

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.

It is basically a CPU hang. The CPU took longer than 30 seconds to respond.

The other dump had bugcheck 0xc000021a - the Winlogon process terminated unexpectedly. For some unknown reason, the Winlogon process suddenly and unexpectedly stopped.

Both of these BSODs were very likely caused by unknown hardware failure. Unfortunately, the dumps are incapable of telling us which piece of hardware has failed. Dumps are only good for figuring out software problems.

For the 0x101 BSOD, run Intel's Processor Diagnostic Tool - https://www.sysnative.com/forums/ha...rocessor-diagnostic-tool-ipdt.html#post145238

For the 0xc21a BSOD, run HDD diagnostics - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

I often see problems with the hard drive whenever a process critical to Windows terminates suddenly. Maybe that will be the case here; not sure.

Also, see if you can find a BIOS update. Your current BIOS is very old - over 10 years old. BIOS information for your system:

SYSTEM_SKU:  FH542AA#ABV
SYSTEM_VERSION:  F.07
[COLOR="#FF0000"]BIOS_DATE:  [HI]03/18/2008[/HI][/COLOR]
BASEBOARD_PRODUCT:  30D5
BASEBOARD_VERSION:  KBC Version 82.15

System Manufacturer:       Hewlett-Packard
System Model:              HP 530 Notebook PC
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: x64 Family 6 Model 15 Stepping 6 GenuineIntel ~1600 Mhz
BIOS Version:              Hewlett-Packard 68MVU Ver. F.07, 3/18/2008

I looked at the HP Support site (the ONLY place that you should get a BIOS update from) and found this page -

HP 530 Notebook PC - Driver Downloads | HP(R) Customer Support

You didn't provide us with a model number from the laptop, so I'm not sure if that is your system or not.

You would be better off allowing the HP Support site to scan your system and see what it comes up with for BIOS and other driver updates.

Lastly, you are running Windows 7, installed 2 days ago on 24 July 2018. You only have 1 Windows Update installed -

Hotfix(s):                 1 Hotfix(s) Installed.

There should be several hundred patches installed.

Go to Control Panel; Windows Update and allow ALL outstanding Windows Updates to download and install. If any should fail, try the failures again. With the number of updates that you need to install, it may take 3 or 4 attempts for certain updates to install successfully.

Is the CPU hang the reason that you reinstalled Windows 7?

Regards. . .

jcgriff2