[SOLVED] BSOD 0x9F on Shut Down/Hibernate - Windows 8.1 x64

R

redhat001

Member
Joined
Apr 27, 2014
Posts
13
Hello,


Recently, whenever I shut down my computer,
I've gotten a BSOD with error code 0x9f (Driver_Power_State_Failure).
I've attempted updating as many drivers as possible, no success.
Please advise how to resolve the issue.


Additional information is below:

* OS - Windows 8.1
Read More:



* Logs/outpus:
 
Fortunately, I didn't have to look much further than the raw stack to find a probable cause. However, if the issues persist, then it would be best to upload a Kernel Memory Dump which contains much more information. The file can be found here:

Code: 
C:\Windows\MEMORY.DMP

Place the file into a compressed folder, and upload using the same method as before.

Code: 
0: kd> [COLOR=#008000]lmvm nvmf6264[/COLOR]

start             end                 module name
fffff801`7b349000 fffff801`7b39d080   nvmf6264 T (no symbols)           
    Loaded symbol image file: nvmf6264.sys
    Image path: nvmf6264.sys
    Image name: nvmf6264.sys
    Timestamp:        [COLOR=#ff0000]Wed Apr 20 23:49:36 2011[/COLOR] (4DAF6300)
    CheckSum:         00057D34
    ImageSize:        00054080
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The driver seems to belong to a nVidia network driver, which is usually part of the nVidia chipset. I would suggest updating a newer version of the driver - Drivers - Download NVIDIA Drivers
 
Thank you for your attention.

I've checked NVIDIA driver per URL you mentioned:
Read More:
[TABLE="width: 100%"]
[TR]
[TD][TABLE="width: 100%"]
[TR]
[TD][TABLE="width: 100%"]
[TR]
[TD="width: 100%"][TABLE="width: 100%, align: center"]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]

Not sure if it's related to nVidia network driver or not, but it looks OK from my side.

I will share Complete memory dump once I catch it.
 
That is for your graphics processor, have you checked the motherboard support page?
 
After some time I've caught the issue again (I've enabled Complete Memory Dump before that).
There is the mentioned Complete Memory Dump:
https://onedrive.live.com/redir?res...235&authkey=!AGohASSeY231xGY&ithint=file,.zip
Output of Windbg tool below:
Read More:
 
x BlueRobot said:
That is for your graphics processor, have you checked the motherboard support page?
Click to expand...

I've checked this URL but not sure what is my model:
Motherboards and PC Motherboards - NVIDIA nForce Motherboards


Output from AIDA64 is confusing:
Read More:
--------[ Debug - PCI ]-------------------------------------------------------------------------------------------------
Read More:


Please advise.
 
You upload a Kernel Memory Minidump, a Kernel Memory Dump/Complete Memory Dump is:

Code: 
C:\Windows\MEMORY.DMP

I wouldn't upload a Complete Memory Dump, since it will the entire Kernel and User Address Space which has been mapped to physical memory, and is going to be a really big file.

Please use the https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html and then upload the corresponding zip file, I should be able to find the in there.

Code: 
0: kd> [COLOR=#008000]!sysinfo machineid[/COLOR]
Machine ID Information [From Smbios 2.6, DMIVersion 0, Size=1228]
BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = American Megatrends Inc.
BiosVersion = 0115
BiosReleaseDate = [COLOR=#ff0000]12/08/2010[/COLOR]
SystemManufacturer = [COLOR=#ff0000]nVidia[/COLOR]
SystemProductName = [COLOR=#ff0000]MCP79[/COLOR]
SystemFamily = To Be Filled By O.E.M.
SystemVersion = To Be Filled By O.E.M.
SystemSKU = To Be Filled By O.E.M.
BaseBoardManufacturer = To be filled by O.E.M.
BaseBoardProduct = To be filled by O.E.M.
BaseBoardVersion = [COLOR=#ff0000]1.00[/COLOR]

I've highlighted your chipset model, I can't find the exact model though. You could try the command line method - Get computer model
 
There is output with the model of my nettop:
Code: 
C:\Windows\system32>wmic computersystem get model,name,manufacturer,systemtype
Manufacturer  Model  Name    SystemType
nVidia        MCP79  AQUILA  x64-based PC

There is only one way I was able to check chipset driver's state.
The official site Motherboards and PC Motherboards - NVIDIA nForce Motherboards was useless for me.
I used Driver Pack Solution DriverPack Solution >> Best Drivers installation Software and found out that drivers for nVidia chipset are up to date.
Here are screenshots with details:


Sorry for confusion with Complete Memory Dump.
I was sure I got it, because I set following settings:
https://onedrive.live.com/redir?res...uthkey=!AEpyFubeSbjyJY8&v=3&ithint=photo,.png
I will try to reproduce the issue one more time and will provide the Complete Memory Dump once I get it.
 
redhat001 said:
There is output with the model of my nettop:
Code: 
C:\Windows\system32>wmic computersystem get model,name,manufacturer,systemtype
Manufacturer  Model  Name    SystemType
nVidia        MCP79  AQUILA  x64-based PC

There is only one way I was able to check chipset driver's state.
The official site Motherboards and PC Motherboards - NVIDIA nForce Motherboards was useless for me.
I used Driver Pack Solution DriverPack Solution >> Best Drivers installation Software and found out that drivers for nVidia chipset are up to date.
Here are screenshots with details:


Sorry for confusion with Complete Memory Dump.
I was sure I got it, because I set following settings:
https://onedrive.live.com/redir?res...uthkey=!AEpyFubeSbjyJY8&v=3&ithint=photo,.png
I will try to reproduce the issue one more time and will provide the Complete Memory Dump once I get it.
Click to expand...

I've reproduced the issue Driver_Power_State_Failure but Complete Memory Dump has not been generated:
Instead of it Minidump has been generated.
Code: 
C:\Windows\Minidump>dir
 Volume in drive C is HD640G01-36G
 Volume Serial Number is 8017-74C4


 Directory of C:\Windows\Minidump


05/06/2014  21:28    <DIR>          .
05/06/2014  21:28    <DIR>          ..
04/15/2014  22:37           465,360 041514-30406-01.dmp
04/21/2014  20:04           464,528 042114-19500-01.dmp
04/21/2014  06:46           464,592 042114-20578-01.dmp
04/22/2014  15:49           465,104 042214-17625-01.dmp
04/22/2014  09:18           443,032 042214-18984-01.dmp
04/23/2014  10:39           410,048 042314-17515-01.dmp
04/25/2014  16:13           196,746 042514-20328-01.dmp
04/25/2014  06:45           194,698 042514-20453-01.dmp
04/28/2014  17:02           196,746 042814-29562-01.dmp
04/30/2014  19:55           194,698 043014-20984-01.dmp
05/05/2014  16:23           597,200 050514-39093-01.dmp
[B]05/06/2014  21:28           438,400 050614-23921-01.dmp[/B]
              12 File(s)      4,531,152 bytes
               2 Dir(s)  14,816,813,056 bytes free
Please advise.
 
Why are looking in the Minidump folder? You should have used this command instead:

Code: 
dir C:\Windows\

It's going to be difficult without a Kernel Memory Dump. The settings should be like this:

Settings.JPG
 
I've set to dump Kernel Memory Dump as you specified:


20140510.startup and recovery.png

Then I've reproduced the issue but the Kernel Memory Dump has not been generated:
Code: 
C:\Windows\system32>dir %SystemRoot%\MEMORY.DMP
 Volume in drive C is HD640G01-36G
 Volume Serial Number is 8017-74C4


 Directory of C:\Windows


[B]File Not Found[/B]

Not sure what I missed.


Though the Dump has been generated in C:\Windows\Minidump:


Code: 
C:\Windows\system32>dir C:\Windows\Minidump
 Volume in drive C is HD640G01-36G
 Volume Serial Number is 8017-74C4


 Directory of C:\Windows\Minidump


05/08/2014  22:11    <DIR>          .
05/08/2014  22:11    <DIR>          ..
04/15/2014  22:37           465,360 041514-30406-01.dmp
04/21/2014  20:04           464,528 042114-19500-01.dmp
04/21/2014  06:46           464,592 042114-20578-01.dmp
04/22/2014  15:49           465,104 042214-17625-01.dmp
04/22/2014  09:18           443,032 042214-18984-01.dmp
04/23/2014  10:39           410,048 042314-17515-01.dmp
04/25/2014  16:13           196,746 042514-20328-01.dmp
04/25/2014  06:45           194,698 042514-20453-01.dmp
04/28/2014  17:02           196,746 042814-29562-01.dmp
04/30/2014  19:55           194,698 043014-20984-01.dmp
05/05/2014  16:23           597,200 050514-39093-01.dmp
05/06/2014  21:28           438,400 050614-23921-01.dmp
[B]05/08/2014  22:11           442,616 050814-33609-01.dmp[/B]
              13 File(s)      4,973,768 bytes
               2 Dir(s)  14,427,009,024 bytes free

Here is the latest Dump:


https://onedrive.live.com/redir?res...266&authkey=!AHgyycLz51dGGpU&ithint=file,.zip
 
I've hit the issue with Cisco Anyconnect Secure Mobility Client version 3.1.02040 on Windows 8.1 x64. Details about it in URL:
https://supportforums.cisco.com/dis...nnect-client-3102040-windows-8-wont-shut-down


Per official Cisco docs AnyConnect support for Windows 8.1 32-bit and 64-bit was added in AnyConnect 3.1.04072.
Release Notes for Cisco AnyConnect Secure Mobility Client, Release 3.1 - Cisco


I've uninstalled the old version and installed a new one 3.1.05152
Then I've hibernated/resumed my nettop several times, no issue raised.


Closing this thread.
 

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