[SOLVED] Broken Windows update / SFC - HELP PLS!!!

deprog

deprog

Well-known member
Joined
May 12, 2015
Posts
85
Location
Chicagoland
I REALLY need help with a system I'm working on. Windows 7 Ultimate x64. Legal install/activation.

I cannot run windows update. I get an error 80070002 when I attempt to search for updates.

I also cannot run SFC. when I attempt SFC, I get an error that says:

----------------------------------------------
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.

Windows Resource Protection could not perform the requested operation.
----------------------------------------------

SFCfix does not find any errors:


SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-12 18:48:23.481
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-05-12 18:48:55.508
----------------------EOF-----------------------

I'm not sure what else to do here. I've tried everything I can come up with and no luck. Any ideas?

Thx so much!
 
Hi, Try to run sfc /scannow from an elevated cmd prompt with administrator privileges.


Hit start and type in search box cmd - it should show in the list above - right click and select run as admin - then from there type sfc /scannow in elevated command prompt.
Should hopefully solve your problem "could not perform requested operation"
 
r u by any chance running mcaffee or agv antivirus/security as these are well known to mess with sfc
 
Please upload your CBS folder for one of our staff members to look at.

SFCFix CBS Collection


  1. Download SFCFix.exe using the following link and save the tool to your Desktop: [sfcfixdownload]Download SFCFix[/sfcfixdownload]
  2. Download SFCFixScript.txt and save this to your Desktop as well: https://dl.dropboxusercontent.com/u...ts/~Generic/Collect/CBS/SFCFixScript.txt?dl=1
  3. On your Desktop, you should now see two files: SFCFix.exe and SFCFixScript.txt.
  4. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  5. SFCFix will now begin to upload your CBS logfiles to our server.


Kind regards,
Stephen
 
AMD Dual Core machine.

Recently had a failing hard drive - cloned this to a new hard drive from the original.

No antivirus is running.
 
deprog said:
Recently had a failing hard drive - cloned this to a new hard drive from the original.
Click to expand...

It seems the failing HDD has caused some pretty bad corruption of your COMPONENTS hive.

Start by running the SURT again. I see you've run it before but it didn't get chance to complete. If you no longer have a copy of SURT, please download it again from here: What is the System Update Readiness Tool? - Windows Help. Once SURT has completed installing, please zip up and attach the following log to your next post:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Stephen
 
This may be a corrupt SoftwareDistribution folder; though this usually only applies to Intel chipsets and cloned drives it is likely that the folder's contents were corrupted on your failing drive.
The solution in that case would be to boot in safe mode and rename the SoftwareDistribution folder (C:\Windows\SoftwareDistribution) to something like SoftwarDistribution.old and then reboot.

Follow Stephen's instructions; he will guide you to the proper fix and I don't want my suggestion to interfere.
Edit: Ignore. I took too long to type :)
 
SURT has done a pretty good job of fixing some things.

Code: 
Summary:
Seconds executed: 793
 Found 30 errors
 Fixed 14 errors
  CSI Manifest Missing Total count: 1
  CSI Corrupt Component Keyform Total count: 1
  CSI Corrupt Identity Total count: 1
  CSI Missing C Mark Total count: 8
  Fixed: CSI Missing C Mark.  Total count: 8
  CSI C Mark Deployment Missing Total count: 9
  CSI Payload File Missing Total count: 4
  CSI F Mark Value Wrong Total count: 4
  Fixed: CSI F Mark Value Wrong.  Total count: 4
  CSI F Mark Missing Total count: 2
  Fixed: CSI F Mark Missing.  Total count: 2

Unavailable repair files:
    winsxs\manifests\amd64_4cf054325d005c2c510b1aa214eebdcc_b77a5c761934e0:9_6.1.7601.18219_none_917e475fd8f064b4.manifest

This is going to have to be fixed in a few stages. Let's start by replacing a couple of file corruptions.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


https://app.box.com/s/qdqgxodlbceo7orbx9rksmtixbl31hsx

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

-Stephen
 
Can you post the SFCFix.txt file that will have been created?
 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-13 14:37:24.189
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\User\Desktop\SFCFix.zip [0]


::
Failed to determine directive or no lines were entered under this directive.
:: directive failed to complete successfully.


Failed to process all directives successfully.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-05-13 14:37:24.735
Script hash: /weHQPKOJCqP2ILQseKQw5ZciqbpW+WSfjpx8su9DlE=
----------------------EOF-----------------------
 
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