[SOLVED] Both Windows Update and BITS not working

[Matty13425]

Hi,

Whenever i try to update my Windows 8.1 Samsung Laptop it fails and i receive an error code 80246008 i found a helpful tip from the Microsoft support communities that said i should check the events log and BITS service and make sure they were running. i found that the events log was running but the BITS service was stopped and when i tried to start it it failed and gave me an error code 2147024894 i have compressed the CBS folder and attached it to this forum post in two parts as it was too large along with a SFC Scan (cbs.txt) and the SFCFix log.

I appreciate any help that i can get,

Thanks.

 

[BrianDrab]

Hi and welcome to Sysnative. Let's see if we can get you fixed up. Please do the following.

Services Check
1. Please download Farbar Service Scanner to your desktop.
2. Make sure that ALL the options are checked:
3. Press "Scan".
4. It will create a log (FSS.txt) in the same directory the tool is run.
5. Please copy and paste the log to your reply.

 

[Matty13425]

Thank you for getting back to me...

I have attached the ffs.txt file

 

[BrianDrab]

Thanks. Please do the following.

Step#1 - Repair Services

• Please download the ESET services repair tool to your desktop.
• Right-click on the ServicesRepair.exe file and choose Run as administrator.
• If security notifications appear, click Allow and then click Yes when asked if you want to proceed.
• Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
• A log named SvcRepair.log will be saved in the CCSupport\Logs folder the tool created on your desktop, please post the content in your next reply

Step#2 - Verify
1. Open up FarBar Service Scanner (FSS.exe) from your desktop.
2. Ensure all options are checked and click Scan.

3. It will create a log (FSS.txt) in the same directory the tool is run.
4. Please copy and paste the log to your reply.

Things For Your Next Post:
1. Contents of SvcRepair.log
2. Contents of FSS.txt

 

[Matty13425]

Sorry for taking so long to reply.

SvcRepair.log:

Log Opened: 2015-07-23 @ 16:18:58
16:18:58 - -----------------
16:18:58 - | Begin Logging |
16:18:58 - -----------------
16:18:58 - Fix started on a WIN_8 X64 computer
16:18:58 - Prep in progress. Please Wait.
16:19:03 - Prep complete
16:19:03 - Repairing Services Now. Please wait...
16:19:06 - Services Repair Complete.
16:19:09 - Reboot Initiated


FSS.txt:

Farbar Service Scanner Version: 17-01-2015
Ran by Matty Armytage (administrator) on 23-07-2015 at 16:28:05
Running from "C:\Users\Matty Armytage\Desktop"
Microsoft Windows 8.1 (X64)
Boot Mode: Normal
****************************************************************


Internet Services:
============


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.




Windows Firewall:
=============


Firewall Disabled Policy:
==================




System Restore:
============


System Restore Policy:
========================




Action Center:
============




Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.




Windows Autoupdate Disabled Policy:
============================




Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".




Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1




Other Services:
==============




File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed




**** End of log ****

 

[BrianDrab]

Thank you. Please do the following.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

01 - Reset Registry Permissions
02 - Reset File Permissions
03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
06 - Repair Windows Firewall
10 - Remove Policies Set By Infection
14 - Remove Temp Files
15 - Repair Proxy Settings
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

 

[Matty13425]

Windows Update is now working! thank you for all of your help

 

[BrianDrab]

No problem. Take care.